A company that prides itself on “to make you feel your best, we have to be our best” - apparently this does not extend to customer services. Ordered over month ago and still not received my order.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This product is superior to all below it. Body wash scents awesome, deodorant sents awesome, plus the after shave. Solid gold. One stop shopping on their website.
Placed an order on 23rd August for aftershave, still not received. There has been no update since the original tracking reference but Evri have not received the item. Despite 4 attempts to chase... Zobacz więcej
Reakcja na opinię
Ordered products on 11 February (prompted by Cremo offering discount on products), order did state 3 to 5 days to process. Chased 3 times over last 2 days and either no response or a bot response (whi... Zobacz więcej
Reakcja na opinię
2,1
Słaba
48 recenzji
Odpowiada na 96% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Seems like a fake company no one got…
Seems like a fake company no one got their orders as they have no customer service should have checked. Getting PayPal to jump in
5 lipca 2024
Opinia niezależna
Odpowiedź od cremocompany.com
Hi Cam,
I am really sorry to hear that you have not received your order and that it has been so difficult to get any help. I completely understand why this situation feels worrying, especially when you cannot reach customer service.
We have been dealing with a heavy backlog of queries recently, but that does not excuse leaving you without a response.
If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution.
Thank you for taking the time to leave your feedback. We need to do better.
DELIVERY FAILED AND NO CUSTOMER SERVICE
Ordered on 08/05/2024 and have still not received the product. Nonexistent customer service, have emailed twice and had no response. Messaged their social media channel, no response. Don't bother buying from these scammers.
8 maja 2024
Opinia niezależna
Odpowiedź od cremocompany.com
Hi Joe,
I am really sorry you have been waiting since May last year and still have not received your order. That is an extremely long time to be left without any update, and it is completely unacceptable that your emails and social media messages were never answered.
I understand why you are frustrated and why you feel the way you do.
We have been dealing with a heavy backlog of queries, but that does not excuse the lack of communication you experienced.
If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution, whether that is a replacement or a refund.
Thank you for taking the time to let us know. We clearly need to improve.
I didn’t receive my order and they…
I didn’t receive my order and they ignored my emails for a refund.
1 kwietnia 2024
Opinia niezależna
Odpowiedź od cremocompany.com
Hi Wilko,
I am really sorry that you never received your order and that your emails asking for a refund were not answered to. That is incredibly frustrating, and you should never be left without a response when you are simply trying to get your money back.
We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.
If you can share your order number, I will look into this personally and make sure you get a clear resolution.
Thank you for letting us know. We need to do better.
never order from this website
the perfume that i received it was filled half of it and the perfume was damaged
dont waste your money to buy their perfumes
3 stycznia 2024
Opinia niezależna
Odpowiedź od cremocompany.com
Hi Ahmed,
I am really sorry to hear that your perfume arrived damaged and only half full. That is incredibly disappointing, and you should never receive a product in that condition. I completely understand why you feel let down.
If you can share your order number, I will look into this personally and make sure you receive a replacement or a refund.
Thank you for letting us know about your experience. We need to do better.
Avoid
Spent £43.95 on the goods that I've never received. I've sent 2 emails - both of them ignored. Ordered 9th - up until 25th still no-one replied. Asked for a refund - no answer.
9 lutego 2023
Opinia niezależna
Odpowiedź od cremocompany.com
Hi Marcin,
I am really sorry to hear that you spent almost forty four pounds and still have not received your order or any replies to your emails. Waiting from the 9th to the 25th with no update and no response to your refund request is completely unacceptable. You should never be left chasing like this.
We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.
If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution.
Thank you for bringing this to our attention. We clearly need to improve.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.