I needed some help surrounding the DBS application, Ross the senior account manager gave me a call and discussed things with me and sent through some of the questions I had. This was an incredible hel... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had a really positive experience with the DBS process today. I had previously struggled with other companies, but Ross made the whole process so much easier and straightforward. He was extremel... Zobacz więcej
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Let’s start with a plus - Kathryn, who dealt with my application the second time was very efficient and courteous. The previous assistant seemed to be typing from a script and getting a straight answe... Zobacz więcej
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Ross took the time to contact me directly and work closely to get the correct documentation provided as well as talking me through the Enhanced DBS process succinctly. This is the third time I have us... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Dane kontaktowe
27 Old Gloucester Street, WC1N 3AX, London, Zjednoczone Królestwo
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Doskonała
3 tys. recenzji
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Kathyrn was very helpful
Kathyrn was very helpful, efficient and informative.
Thank you!
22 lipca 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Valerie, thank you for sharing your experience. Kathryn will be delighted to hear your kind words. We’re glad she was able to be so helpful, efficient and informative during your visit. If you need anything else, we’re always here to support you.
Clear, concise, timely & polite.
Alisa has been my contact for the past few applications for Enhanced DBS checks and has been clear and concise with any queries she had.
Alisa also has processed the applications in a timely manner and all dealings have been polite plus efficient.
Thank you Alisa
27 lipca 2026
Odpowiedź od CRB Direct
Hi Gary, thank you for taking the time to share this. Alisa will truly appreciate your kind words. It’s great to hear she’s been clear and concise with your queries, and that her timely, polite and efficient support has made your recent Enhanced DBS applications straightforward. We’re glad she’s been able to help each time.
Just got few information from you which…
Just got few information from you which not quite satisfied
18 lipca 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Sajid, thanks for sharing your feedback. Trustpilot has asked you for a bit more information, and once you reply to that request we’ll be able to locate your application and help you properly. Please respond to their information request so we can get this sorted for you as quickly as possible.
Quick and professional
Ross was very helpful and quick to respond to messages. Very professional in his approach.
24 lipca 2026
Odpowiedź od CRB Direct
Hi Laura, thank you for sharing this. Ross will be pleased to know his helpful approach and quick responses made a difference. We’re glad his professionalism stood out during your experience.
Kathryn was very helpful and explained…
Kathryn was very helpful and explained the process well and what was needed to be done to change little things in my application. Thank you to her for making it easier for everyone.
24 lipca 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Chris, thank you for sharing this. Kathryn will be so pleased to know her clear explanations and guidance helped make those small changes in your application easy to understand. We’re glad she was able to make the process smoother for you and everyone involved.
Odpowiedź od CRB Direct
Hi Martin, thank you for your kind words. We’re glad you found the service helpful and professional, and it’s great to know our team was quick to reply. We appreciate you taking the time to share your experience.
Easy to understand website
Easy to understand website, and great support
15 lipca 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Tim, thank you for the great feedback. We’re really glad to hear the website was easy to use and that our support team could help when you needed it. We appreciate you taking the time to share your experience.
The service was very good and helpful
The service was very good and helpful. The process was made easy thanks to the help I received from Kathryn and Stephen.
22 lipca 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Matt, thank you for the kind feedback. We’re really glad to hear the service felt helpful and straightforward for you. Kathryn and Stephen will be delighted to know their support made the process easier. We appreciate you taking the time to share your experience.
Kathryn was really efficient and very…
Kathryn was really efficient and very professional
20 lipca 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Sagheera, thank you so much for your kind words. Kathryn will be delighted to hear your feedback. She prides herself on being efficient and professional, and it’s great to see that reflected in your experience.
Called me back straight away to resolve…
Called me back straight away to resolve my issue. Very helpful.
21 lipca 2026
Odpowiedź od CRB Direct
Hi Stephanie, thank you for sharing this. I’m glad we were able to get things sorted quickly for you, and it’s great to hear the support was helpful.
Website was difficult to navigate…
Website was difficult to navigate resulting in having to purchase a business account as a sole trader and still not being able to apply for the CRD check I needed. Then when I did find a link to apply, it was charged at over £100 and again wasn't enhanced as needed despite it saying they offer enhanced DBS checks. A huge waste of money! Customer services are only accessible via chat which then takes 3-4 days to get back to you, which meant this has been a prolonged event that I don't have time for as a busy professional. I would just avoid them! I have cancelled any transactions I have
10 lipca 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Chloe, thank you for sharing your experience, and I’m really sorry for the delays and the confusion you’ve had while trying to complete your check. This isn’t the level of service we want anyone to have, especially when you’re trying to get something sorted quickly as a busy professional.
A member of our support team will contact you directly to get this resolved properly and make sure you’re not left chasing things any further.
Thank you for giving us the chance to put this right.
Kathryn has been extremely helpful and…
Kathryn has been extremely helpful and efficient
20 lipca 2026
Odpowiedź od CRB Direct
Hi Emma, thank you so much for sharing this. We’re delighted to hear Kathryn has been so helpful and efficient, we’ll make sure your feedback reaches her.
Very happy with the help received 👍
20 lipca 2026
Odpowiedź od CRB Direct
Hi Scott, thanks so much for your kind feedback, we’re really glad to hear you had a great experience. If you ever need anything else, our team is here to help.
easy to process
16 lipca 2026
Odpowiedź od CRB Direct
Thanks for sharing your feedback. We’re really pleased to hear the process was easy for you. If you ever need anything else, our team is always here to help.
Odpowiedź od CRB Direct
Hi Sylvester, thanks so much for your review. We’re really glad to hear you had a helpful and prompt experience. If you ever need anything else, our team is here and happy to assist.
Odpowiedź od CRB Direct
Hi Amy, thank you for your lovely review. We’re really pleased to hear Kathryn was so helpful and that you received great customer service. We appreciate your recommendation and are glad you had a positive experience with us.
As always she was very efficient and…
As always she was very efficient and delivered an excellent service
14 lipca 2026
Odpowiedź od CRB Direct
Hi Kevin, thank you for your kind words. We’re glad to hear the service was efficient and excellent once again. We truly appreciate you taking the time to share your experience.
APPALLING - Advice was too confusing.
Everything.
Took too long.
Nearly all automated.
System very much AI based.
Staff i spoke with were totally baffling in what they were trying to explain.
I felt like i need 5 A Level in DBS?
We cancelled and as of yet over 4 weeks later we still have not had a refund of which we were promised.
We have looked at refunds etc and neither our company nor some personnel that paid privately seem to have been refunded based upon what we were told.
Therefore we need full clarification please. We were given. They paid Apostillonline over £240?
With regards to the other payments refunded back and the ARN numbers given. We cannot locate these payment has being refunded approx £289????
3 czerwca 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi John, thank you for your update. Trustpilot isn’t a support channel, so we’re not able to resolve account‑specific issues from here. To get the best level of support, please reply directly to the email chain you already have open with our customer support team, or give us a call. That’s the only way we can review your case properly and provide full clarification.
Continuing to update the review won’t move things forward, but our team can help as soon as you get back in touch through the correct channel.
Great Customer Service
Kathryn was an amazing help with the DBS application process and helped correct any errors and issued I had. Thank you very much for all your help :)
14 lipca 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Amir, thanks so much for sharing this. We’re really glad to hear Kathryn was able to guide you through the DBS application and help tidy up those details along the way. She’ll be delighted to know her support made a difference.
We appreciate you taking the time to leave this feedback.
Absolutely brilliant
Absolutely brilliant, Paul and Ross were amazing with thier support through this very thorough and sometimes complex process. The team are always on hand to help guide you and make the process as smooth as possible. Very professional Highly recommend.
10 lipca 2026
Odpowiedź od CRB Direct
Thank you so much for your kind words. Paul and Ross will be delighted to hear your feedback. We’re really glad the team could support you through each step and help make a detailed process feel smooth and manageable. We appreciate your recommendation and are always here if you need anything in the future.
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