I needed some help surrounding the DBS application, Ross the senior account manager gave me a call and discussed things with me and sent through some of the questions I had. This was an incredible hel... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
I had a really positive experience with the DBS process today. I had previously struggled with other companies, but Ross made the whole process so much easier and straightforward. He was extremel... Zobacz więcej
Reakcja na opinię
Let’s start with a plus - Kathryn, who dealt with my application the second time was very efficient and courteous. The previous assistant seemed to be typing from a script and getting a straight answe... Zobacz więcej
Reakcja na opinię
Ross took the time to contact me directly and work closely to get the correct documentation provided as well as talking me through the Enhanced DBS process succinctly. This is the third time I have us... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Dane kontaktowe
27 Old Gloucester Street, WC1N 3AX, London, Zjednoczone Królestwo
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Doskonała
3 tys. recenzji
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Kathryn was very prompt and guided…
Kathryn was very prompt and guided really well providing me with guidelines where I needed them. Excellent support and service!
27 maja 2026
Opinia niezależna
Odpowiedź od CRB Direct
Thank you for your wonderful feedback. It’s great to hear Kathryn was prompt and able to guide you clearly throughout the process. We’re glad you felt well‑supported and received excellent service. If you need anything else, we’re always here to help.
Odpowiedź od CRB Direct
Thank you for your review. We’re sorry to hear you’re disappointed. We’ve sent you an information request through Trustpilot so we can locate your application and look into this properly for you. Once we have your details, we’ll be able to assist you further.
Very good service and very easy to use
Very good service and very easy to use. I was very happy with progress.
12 marca 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Manjit, thank you for your feedback. We’re really glad to hear you found the service very good and easy to use, and that you were happy with the progress throughout. If you need anything else as you continue the process, we’re always here to help.
Ease of application and smooth process…
Ease of application and smooth process with outstanding customer service
22 maja 2026
Odpowiedź od CRB Direct
Hi Peter, thank you for your feedback. We’re really glad to hear the application was easy and the process ran smoothly for you. It’s great to know the customer service stood out as well. If you need anything further, we’re always here to help.
i like willy
29 kwietnia 2026
Opinia niezależna
Kathryn was fab
21 maja 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Dwayne, thanks for sharing your feedback — great to hear Kathryn made such a good impression. We’ll make sure she sees your comments.
apart from a small hiccup
apart from a small hiccup, ive always had great service with the CRB Direct Team. Special thanks to my support helper today Akatari
21 maja 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Paul, thanks for sharing your experience. We’re glad to hear you’ve consistently had great service from our team, and it’s great to know Aakriti was especially helpful today. We appreciate your patience with the small hiccup and your continued trust in our service.
Kathryn
Kathryn, is very prompt in replying and gets the dbs submitted in a timely manner
20 maja 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Paul, thank you for your feedback. I’m really pleased to hear Kathryn was so prompt in her replies and able to get your DBS submitted quickly. She’ll appreciate your kind words. If you need any support in the future, we’re always here to help.
Kathryn was exceptional help
Kathryn was exceptional help, when I made an error and explained this to her she resolved the issue very promptly. I would use this service again especially after my experience with Kathryn in particular.
20 maja 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Sam, thank you for sharing your experience. I’m really glad Kathryn was able to resolve the issue so promptly after your error, she’ll be delighted to know her support made such a difference. We appreciate your kind words and are pleased to hear you’d return to us in the future. If you ever need anything again, we’re here to help.
Odpowiedź od CRB Direct
Thank you for your review. I’m glad to hear everything was handled well for you. If you ever need support again, we’re always here to help.
Odpowiedź od CRB Direct
Hi Matthew, thank you for your review. It’s great to hear that Ross was both knowledgeable and personable, we’ll make sure your feedback reaches him. We appreciate you taking the time to share your experience.
Excellent communication and very…
Excellent communication and very efficient!
18 maja 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Qin, thank you for your review, it’s great to hear you found the communication clear and the process efficient. We really appreciate you taking the time to share your experience.
Below one star standard
Below one star standard
absolute waste of time and no staff to communicate with in addition to refusal to respond to any email.
a simple DBS check which should have been completed within 48 hours if taking more than a week and having to complete questionnaire over and over by having to logging to website to communicate with unprofessional ONE STAFF PROBABLY. ASKING FOR REFUND TODAY TO AVOID FURTHER WASTE OF BUSINESS TIME
18 maja 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Ferial, thank you for sharing your feedback. I’m sorry to hear about the delays and the frustration this has caused, that’s not the experience we want for anyone using our service. A member of our support team will contact you directly to review your application, clarify what went wrong, and help resolve your refund request as quickly as possible.
Fantastic Service
Once again, Kathryn’s service was second to none. Always a very smooth process when applying for our coach’s Enhanced DBS and would highly recommend.
18 maja 2026
Opinia niezależna
Odpowiedź od CRB Direct
Thank you for your review. It’s wonderful to hear that Kathryn continues to provide such reliable, high‑quality support for your coaches’ Enhanced DBS applications. We’re really glad the process feels smooth each time. We appreciate your recommendation and look forward to helping again whenever you need us.
Simple, easy, quick
It was easy to do online, and the info given was easy to understand.
15 maja 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Eugene, thank you for your feedback. We’re really glad to hear the online process felt easy and the information was clear. We appreciate you taking the time to share your experience, and we’re here if you need anything else.
Odpowiedź od CRB Direct
Thank you for your feedback. It’s great to hear everything was handled quickly and that the process felt smooth for you. We really appreciate you taking the time to share this. If you need anything else, we’re always here to help.
Kathryn was extremely helpful and…
Kathryn was extremely helpful and answered all the questions and queries. Was also very informative with bits that needed amending. Made life so much easier. Great service
15 maja 2026
Opinia niezależna
Odpowiedź od CRB Direct
Thank you for your lovely feedback. We’re really glad to hear Kathryn was able to guide you through everything clearly and make the process easier. Your comments mean a lot to us, and we’ll be sure to pass them on to her. If you ever need anything in the future, we’re here to help.
Odpowiedź od CRB Direct
Hi Helen, thank you for your feedback. We’re really glad to hear Kathryn was on top of everything for you. We’ll make sure she sees your kind words.
Great
Made the process easy and ironed out issues from our side quickly. Will use again for our next applications
14 maja 2026
Odpowiedź od CRB Direct
Hi Matt, thanks for sharing your experience. I’m glad the process felt straightforward and that we could sort out the issues quickly for you. We appreciate your trust and look forward to helping with your next applications.
Kathryn was excellent
Kathryn was excellent - great communication and service as always
14 maja 2026
Opinia niezależna
Odpowiedź od CRB Direct
Hi Kris, thank you for your review. We’re delighted to hear Kathryn provided excellent communication and service once again, we’ll be sure to pass your feedback on to her.
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