Craft Whisky Club Recenzje 

330
Wynik TrustScore: 3 na 5

2,9

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Good choice of Whisky but I felt the overall box was lacking, As a member of a similar subscription for both Gin and Rum I felt that these boxes just needed something more then oatcakes or a choco... Zobacz więcej

Oceniono na 1 z 5

The variety has changed, the snacks weren’t good and now we receive none. I’ve tried to cancel my membership and have emailed with no response and have been locked out of my account and can’t even re... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Great whiskeys used wish there could be more that comes with the box in terms of a booklet showing reciepies to use for that whiskey to get the most out of the taste, maybe 2 smaller different snack... Zobacz więcej

Oceniono na 3 z 5

I enjoy the variety of quality craft whisky choices every two months. It has allowed us to sample some that we would never have tried if it weren't for the club. Unfortunately, the shipping company is... Zobacz więcej

Informacje dotyczące firmy

  1. Sklepy monopolowe

Informacje przekazane przez różne źródła zewnętrzne

Craft Whisky Club, based in Edinburgh, aims to unearth future whisky classics and bring them direct to their subscribers door. Founder David Nicol is passionate about Craft Whisky, and believes that by helping the craft whisky producers bring their product direct to the customer, they are free to focus on what they do best - making a great drink, using local ingredients and as traditional a process as possible. David and the team are constantly on the lookout, all over the world, for the best craft whisky producers for his customers. Once selected, a foodie treat is paired up to enhance each particular whisky and show it off at its best. Boxes feature full, typically 70cl (75cl USA) bottles. Shipping is free throughout the UK and USA.


Dane kontaktowe

2,9

Średnia

Wynik TrustScore: 3 na 5

330 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,9

Wszystkie recenzje

(330)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

They Stink!!!

Late deliveries, website not working, multiple emails sent to request a cancellation and still unable to. Do yourself a favor and find another company.

7 grudnia 2022
Opinia niezależna
Oceniono na 1 z 5

Paid for 3 orders before I even received the first one

I was charged for 3 shipments before the first even arrived. I messaged customer service and the next day the first shipment finally had a label made for it. I feel like they are just waiting for you to forget about it and they will just keep charging you.

30 października 2022
Opinia niezależna
Oceniono na 1 z 5

HORRIBLE company!!!!

Do NOT use this company!! I have sent multiple messages and they haven’t answered. They did answer here and told me to look in my spam folder…nothing there.
They will not return messages!!!! And there is no way to opt out.
Do yourself a favor and find another whiskey company…this one sucks.

12 sierpnia 2022
Opinia niezależna
Oceniono na 1 z 5

Awful experience so far!!

I have received three confirmation notices that the person that I gifted the subscription to was going to receive their order. To this day they have not received one single one. I messaged yesterday to inquire where the shipments were and when this would be resolved and I have not heard anything from anyone. I paid for a year in advance over three months ago and no one even cares to reply to me about where my money is and where my shipments are.

5 sierpnia 2022
Oceniono na 2 z 5

The whiskey was superb, but.....

The whiskey was superb, but they don't respond to emails. I got an email 2 weeks after I received my first bottle saying I had a shipment coming. I was confused and asked for clarification. Nothing......

21 lipca 2022
Logo Craft Whisky Club

Odpowiedź od Craft Whisky Club

Dear Customer,

Please accept our sincere apologies.

I can see that your initial queries were sent through our chat feature. We responded via email but sometimes our email can be categorised as an unsolicited email (as it was not a reply to an email you sent) this can be marked as spam.

Can I please ask that you check your spam folder to see if our responses to your two queries are in there?

As an extra step we would advise adding contact@craftwhiskyclub.com to the allowed sender list in your email reader.

Again please accept our sincere apologies, we are constantly looking at different options to improve our response reliability and have improvements in the works.

If you have any further queries, please do not hesitate to email the team at contact@craftwhiskyclub.com and we will be right on it.

Kind regards,

David Nicol
Co-founder, Craft Whisky Club by Caskshare

Oceniono na 4 z 5

Very nice product

Very nice packaging and product arrived. The only confusing part was I gifted this to my husband, however I keep receiving the emails regarding the order rather than him. So clearly I must have entered something wrong when I signed up. I also expected further communication regarding my gift, such as when another shipment can be expected or even more information other than a payment receipt.

13 lipca 2022
Logo Craft Whisky Club

Odpowiedź od Craft Whisky Club

Dear Customer,

We will contact you asap to make sure your husband receives all future emails. Thank you very much for bringing this to our attention, and than you very much for your kind words.

Best wishes,

The Caskshare Team

Oceniono na 5 z 5

I enjoyed receiving my first shipment…

I enjoyed receiving my first shipment and I am excited to see what’s next! The whiskey was great and probably something that I would not have been able to find on my own. I also thought the little extras in the box were a great touch. Thanks!

24 maja 2022
Oceniono na 5 z 5

It was a great year

It was a great year ! I wish you would have ask me to do another year . I did not realize my year was up . Maybe just a quick reminder to those customers. Otherwise it was amazing! Thank
You
Bridgett Johnstone

20 maja 2022
Oceniono na 2 z 5

Unfortunately just terrible value for money

We have had 6 bottles of whisky so far. 2 were good whisky, 4 were very average. The value for money is terrible when I think that each bottle is charged at around $90, feels like the actual price point I would pay is closer to $40-50. Plus you have no control over what you receive, so if you dont like a particular whisky style, you end up drinking one dram then writing the whole bottle off.

24 kwietnia 2022
Opinia niezależna
Oceniono na 3 z 5

While the whiskey was good but shipping was a problem

While the whiskey was good, there was a delivery issue. You had the correct address but the city and state were incorrect so it became undeliverable but Fed Ex tried to correct it and delivered the gift to me as the sender so needless to say the person the gift was supposed to be delivered to did not get it.

13 kwietnia 2022
Oceniono na 3 z 5

Online purchase

Online purchase, confirmation and information on shipping was incredibly slow and questionable. Product was good though once it finally arrived.

12 kwietnia 2022
Oceniono na 5 z 5

Nothing has been received yet!!

Great service

7 marca 2022
Logo Craft Whisky Club

Odpowiedź od Craft Whisky Club

Dear customer,

We have investigated this and realised that a PO box was requested, which is not possible. We are now liaising on email and we will resolve this immediately.

Kind regards,
The CWC Team

Oceniono na 4 z 5

One whiskey so far

We have received one whiskey so far and overall the experience has been good. I wish we had the opportunity to see where the next bottles were coming from, place/ region not necessarily distillery. It would be fun to see it’s journey. It would also be fun to have some input with flavor profiles and see if that would change what whiskey’s are picked.

13 lutego 2022
Oceniono na 5 z 5

Join the Club

Craft Whisky Club's products and services are top-notch. I highly recommend them to aficionados and beginners alike!

12 lutego 2022
Oceniono na 1 z 5

Bad service and support - beware.

As has been stated by others, delivery is dodgy. I never received one order, nor was ever refunded for it, and now another delivery is in limbo. Craft Whisky doesn't seem too keen on issue refunds on undelivered items, now we'll see how they are on membership cancellation. Note, to cancel membership, you have to contact them directly, there's no way to cancel the membership yourself.

30 stycznia 2022
Opinia niezależna
Logo Craft Whisky Club

Odpowiedź od Craft Whisky Club

Dear Customer,

As per the email sent earlier today your membership is cancelled with immediate effect. If you can please work through the email just sent regarding boxes received, we will refund any outstanding monies immediately.

Please accept my sincere apologies for the experience with your deliveries. We are always working to improve the delivery services used by our retail partners, and are working hard on this right now.

All the very best!

David

Oceniono na 4 z 5

Loved our first Whiskey

Loved our first Whiskey, Australian. Super neat! Came timely, and they ensured it was handed to a real person!!love it. Can't wait for the next one!!

21 stycznia 2022

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