We had a really positive experience with CPS Homes when securing our house for third year yesterday! Ava was absolutely lovely, really helpful and made the whole process feel easy and stress-free. She... Zobacz więcej
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I have recently transferred my properties to CPS and can say with hand on heart that they are the most professional company who I have dealt with, They are sincere, honest and very much hands on wi... Zobacz więcej
I live overseas, so having a letting agent I can rely on is absolutely essential. Charlotte Atwell and the team at CPS Homes have always been outstanding; quick to respond, proactive in resolving... Zobacz więcej
Gemma was a very approachable and helpful member of staff, she met our needs immediately and made sure that we were comfortable and happy with the houses that we were viewing. overall, all the staff w... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Cardiff-based letting and estate agency. Experts in buying, selling, renting and property management. We're Cardiff's biggest student housing provider.
Dane kontaktowe
Woodville Road 34, CF24 4EA, Cardiff, Zjednoczone Królestwo
- 02920 668585
- enquiries@cpshomes.co.uk
- cpshomes.co.uk
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Don’t use CPS Homes!!!
Wouldn’t waste your time, energy or money going with this letting company. Currently rent a property with cps and all I can say is they rip off students by charging extortionate prices and majority of the homes are filled with damp / mould and issues are always promised to get fixed but never do; also be careful if you are renting with them that you don’t get charged for damage you haven’t made as they try to get more money from this also. Staff that we have dealt with haven’t been the most professional. Overall don’t waste your money with these scammers x
17 listopada 2025
Opinia niezależna
Odpowiedź od CPS Homes
Hi Scott,
We’re genuinely disappointed to read your comments, but we do need to correct several of the claims you’ve made.
Firstly, as a letting agent we do not set the rental prices for any of the properties we advertise - those figures are dictated by the wider market and economy, and ultimately decided on by the landlords, and we market them accordingly. The rents we receive from tenants are passed onto landlords.
Secondly, the idea that the majority of our properties have damp/mould issues is also incorrect. We manage a large and diverse portfolio, the vast majority of which does not have any such issues. On the rare occasion that damp or maintenance concerns are reported, they are logged, assessed, and addressed through the correct processes. We cannot resolve issues we are not made aware of, and works must always be scheduled with both landlords and contractors - something we communicate clearly to tenants. We send out a plethora of advice to tenants on how to recognise signs of damp and mould, and how to reduce the potential of the latter.
Regarding charges at the end of a tenancy, we document the condition of the property at the end of the tenancy, and it is the landlord who decides which items - if any - should be claimed for compared to the condition at the start of the tenancy. Fair wear and tear is allowed. Many deposits are returned without any claims. Tenants have full access to inventory reports, photographs, and the opportunity to challenge anything they believe to be incorrect. There is no benefit to us in charging tenants unfairly, and the deposit protection schemes exist precisely to ensure transparency and fairness.
Finally, we expect our staff to be professional at all times. If you feel standards weren’t met, we encourage you to contact us directly via feedback@cpshomes.co.uk.
We’re always open to constructive feedback and happy to help resolve genuine concerns - please reach out to us so we can look into your specific situation.
All the best,
The CPS Homes Team.
Review of assistance during viewings
I really enjoyed our house viewings from Erin. She was very efficient and helpful, trying her best to accommodate our requests and help find the right home for us. Would definitely use again in the future! :)
29 października 2025
Opinia niezależna
super efficient
super efficient, prompt and successful. Really happy with the service received
7 listopada 2025
Opinia niezależna
Not even an apology
I had a rental viewing booked with Flo and I clicked and followed the address she had sent me. When it took me to the wrong place, I rang and she was incredibly condescending and did not listen to me as she repeated the address and spoke over me. When she realised she was 5 minutes away from me, she claimed ‘I don’t know what to suggest, I have another viewing I need to be at in 20 minutes.’ This was incredibly rude, sent me to an area that felt unsafe and wasted my time and petrol considering I drove out of my way for this appointment. She also claimed there would be ‘concierge parking’ when I rang in the morning then, on the phone when at the address site, told me I would just have to meet her at the property and park publicly. Had a negative experience with CPS homes at university 5 years ago and this just consolidated that feeling. Not only have I missed out on a property I was truly interested in but also felt undervalued and incredibly frustrated.
6 listopada 2025
Opinia niezależna
Odpowiedź od CPS Homes
Hi Paige,
Thank you for taking the time to share your feedback – we’re really sorry to hear about your experience. We completely understand how frustrating it must have been to arrive at the wrong location and then feel that your concerns weren’t properly heard.
It sounds like your mapping app may have taken you elsewhere, as the address provided was correct and our team were at the property as arranged. That said, we’ll certainly review the information we send to ensure it’s as clear as possible, and we’ll also look into the details around parking to prevent any future confusion.
We’re also reviewing how the conversation was handled, as we always expect our team to communicate with patience and respect. Flo certainly usually does that, so we will look into the events that led to this.
Thank you again for your feedback – it’s really helpful in improving the service we provide. We wish you the best of luck in your accommodation search, whether it be through us or somebody else.
Kind regards,
The CPS Homes Team.
Impressed with CPS tenant finding service
I'm impressed with CPS's tenant finding service. We find that Rhys Owen and his team attract suitable tenants quickly, and carry out necessary checks and paperwork efficiently, looking after the interests of landlord and tenant. The landlord fees are reasonable.
5 listopada 2025
Opinia niezależna
Misleading communication and no accountability – avoid CPS Homes
Our experience with CPS Homes was extremely disappointing. After moving out, they attempted to make unfair deductions from our deposit including charges for pre-existing mould that had already been reported to them multiple times. Despite clear evidence, they continued to dispute it.
They also sent misleading information about the Deposit Protection Service (DPS) process, claiming the landlord had “the final say” and that the return of our deposit could take “2–3 weeks,” which is not accurate.
After over a month of back and forth, we escalated the issue to the DPS, who reviewed the evidence and awarded us the full deposit back in full which reinforces that their claims were unjustified.
When we raised a formal complaint with CPS, it was handled by the very same staff member the complaint was about, meaning the process was entirely biased. The same member of staff who argued that up to 3 days wait time for a response to each email we sent was justified whilst withholding a £1300 deposit. This left us no choice but to escalate the matter to Rent Smart Wales for investigation.
Tenants deserve fair treatment, accuracy, and transparency which are three things we did not receive from CPS Homes. For any other tenants facing similar issues, I would advise to always challenge any unfair deductions through the independent adjudicator at DPS. You have nothing to lose and everything to gain. I was fortunate to know my rights, but I genuinely feel sorry for tenants who may not and who are taken advantage of or made to wait for money that is rightfully theirs. Especially in the current economic climate, you should be able to trust your letting agent. Sadly, that was not our experience with CPS Homes.
9 września 2025
Opinia niezależna
Odpowiedź od CPS Homes
Hi Gabby,
We’re sorry to learn that your experience with us hasn’t been a positive one.
Occupation contracts are between the contract-holder(s) and the landlord. That means the landlord does ultimately decide whether to make a claim from the deposit at the end of a tenancy. We always share our professional view – and if we disagree with a proposed claim, we’ll do our best to persuade the landlord against it – but we must ultimately follow their instruction. We don’t profit from deposit deductions in any way, and it’s always our preference to return a deposit in full as quickly and smoothly as possible, as it’s simply easier and quicker for us that way.
Your landlord’s claim was for 12% of your total deposit amount. The undisputed 88% was repaid to you by the Deposit Protection Service within two weeks of your tenancy end date.
Our contract with the landlord stipulates that we will document the condition of the property at the end of the tenancy (as we also do at the beginning of each tenancy), then provide this report to them for their assessment, as – again – being the owner of the property, they are the decision maker. Within the report, we highlight items that we believe are a result of wear and tear, therefore the responsibility of the landlord to make good before any new contract-holders arrive. We also highlight any items we believe to be over and beyond fair wear and tear, which – if substantially different to the condition at the start of the tenancy – he/she may wish to claim from the deposit for. Once the landlord has decided how they wish to proceed, we add comments to the inspection report and send it over to the contract-holder(s) for their perusal. We invite contract-holders to comment on anything noted as being over and beyond fair wear and tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential deposit dispute. When contract-holders provide their comments, as we always encourage them to do, we revert back to the landlord and attempt to negotiate the deposit return of behalf of both.
We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, contract-holders are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves the vast majority of potential deposit disputes before they become protracted, which we think is something that should be commended.
As with any deposit return, if a contract-holder feels a landlord's claim is not justified and a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling – which is what you have advised happened with your deposit. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and contract-holder, meaning only a small minority require independent adjudication.
Finally, when we receive a formal complaint, we decide who is best placed to handle it. As your complaint in this instance was regarding the landlord’s proposed deposit claim, it was decided that the staff member who had been liaising with your landlord about their claim was best placed to handle your complaint, as their familiarity with the matter would allow them to deal with it efficiently and to secure the landlord’s agreement to change or withdraw their claim. Our complaints policy also provides for a clear escalation process where a complainant remains dissatisfied with the initial response, ensuring an additional layer of review and oversight.
Kind regards,
The CPS Homes Team.
Highly recommend CPS
I have been with CPS for a long time now, every year they find tenants for my property. I would highly recommend them, Rhys is amazing, sorts everything out which takes all the stress out of finding tenants. Their always professional, and very happy to help with any queries.
4 listopada 2025
Opinia niezależna
Incredible experience!
Made choosing our house super easy and enjoyable! Bethany in particular was incredible - chatty the entire time to make sure she knew and we got exactly what we were looking for
28 października 2025
Opinia niezależna
Excellent Professionals
I'm in the middle of process buying a flat and so far everything has gone smooth. The only thing that I would personally suggest to improve is the 48-hour deadline to gather the needed documents, it is on the very tight side, 72-hours would be great.
Errikos
29 października 2025
Opinia niezależna
Fantastic!
Really recommend CPS Homes to anyone looking for rental properties. Katie was super helpful in securing our flat with a super quick turn around and smooth process! Thank you CPS Homes and Katie.
29 października 2025
Opinia niezależna
The lovely Erin showed us around some…
The lovely Erin showed us around some properties. Very informative, friendly and comfortable environment. Lead us to our new home, very easy smooth and enjoyable process thanks to Erin!
27 października 2025
Opinia niezależna
CPS Homes and their service
The team are extremely helpful and proactive with any tenant issues. They are great at ensuring the properties are continually let out and achieving good rentals. From both a landlord’s and tenant’s perspective they are great. Highly recommended!
28 października 2025
Opinia niezależna
Erin was very helpful when we came to…
Erin was very helpful when we came to view a house and managed to make the entire process very smooth and stress free.
25 października 2025
Opinia niezależna
Cps house securing
We had a great experience with cps when finding a home, Hannah was amazing and made sure that we knew all the information about the house and helped us a lot when securing the house
23 października 2025
Opinia niezależna
super fun company
Bethany helped us out a lot with putting down our deposit and securing our second year house, and Mia gave us a lovely set of helpful viewings, would totally recommend thank you!
15 października 2025
Opinia niezależna
A delight to work with
Th team at CPS are efficient and professional. They have both the landlord and the tenants best interests as the core of their work. Charlotte Atwell has been our account manager for several years and she is always a delight to work with; knowledgeable and friendly.
25 października 2025
Opinia niezależna
Great experience
We had a great experience with cps finding us a nice house. Karys was brilliant making the process easy and simple.
24 października 2025
Opinia niezależna
The efficiency and helpfulness of your…
The efficiency and helpfulness of your staff, particularly Charlotte. Is extremely appreciated.
23 października 2025
Opinia niezależna
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish! The team was friendly, professional, and always quick to respond. They made the whole letting process smooth and stress-free. I couldn’t recommend them highly enough!
I would like to give a special thanks to Florence Bailey and Ceri-Ann Wilkinson for their support throughout the process
10 października 2025
Opinia niezależna
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
From a long experience of over three years with CPS Homes, I can confidently say they are one of the best letting agencies I have ever dealt with.
We haven’t encountered a single issue in all these years, which clearly reflects their professionalism and genuine care for tenants.
Their service is excellent, and they always stand by the tenant — something truly rare these days.
Nikki Hamer is a genuinely kind person who always goes the extra mile to resolve any issues with great expertise and a very professional attitude.
I highly recommend CPS Homes to anyone looking for reliability and outstanding service.
14 października 2025
Opinia niezależna
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