Car seat snapped in half with minimal force whilst trying to remove it from the car. Took weeks to get a response from the company who eventually collected it to review the damage. Again, weeks have... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a Neo I-size booster seat from Cozy n Safe and it was delivered very quickly despite me living in a really rural area. The booster seat is exactly as it looked online and my child says it is... Zobacz więcej
Great product had the car seat for a little while now absolutely brilliant and for a fair price even better to know they are British and made in Britain
I placed an order for the Fuji I-size got a confirmation email for the order saying next day delivery I placed this order on the 29th of November 2025 it’s now the 4th December and I haven’t had any m... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Cozy N Safe is a multi-award-winning British car seat manufacturer with our own manufacturing site and strong supply chain. Created in 2006 in the Midlands, in the heart of the UK by two business owners.
Dane kontaktowe
136 oxford street, WV14 7DP, Bilston, Zjednoczone Królestwo
- +44 (0) 1902 494 905
- enq@cozynsafe.com
- cozynsafe.com
3,7
Średnia
122 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 70% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Recommended
Found a product that suited our purposes at a great price. Delivery was as expected and communication excellent. Not much more you can ask for.
20 listopada 2023
Recommend - best baby purchase yet!!!
Second purchase of the same seat for my husbands car, because it’s brilliant and baby loves it! Really lives up to its name and prioritises comfort… we tried 2 other branded car seats but this was by far the most preferred by baby as he no longer screams his head off when travelling in the car since we’ve installed this seat. Delivery is prompt, care taken on packaging, simple to assemble. All round winner! Thank you :)
6 listopada 2023
Perfect car seat for our growing granddaughter
The build quality looks excellent and fits in our car perfectly, should make it so much easier getting our granddaughter in and out of the car. A lot easier than trying to thread her into our other fixed car seat. Service was fantastic ordered online delivered within two days. Highly recommend
13 listopada 2023
Incredible service
I ordered quite late one evening and it arrived the next day! Incredible service. The seat is very well made and looks very smart, although I would describe it more as a high back booster. It was easy to put together and adjust to the right height. Would definitely recommend both the seat and the company. No complaints from the grandson either.
10 listopada 2023
Great car seats
Great car seats firstly! Customer service is very good, I called them and the operator was very helpful.
6 listopada 2023
Excellent seat & value for money
I originally opted to collect but was unable to do so. The order was changed & delivered to my home. Seamless & total satisfaction.
I already had the same seat & was so pleased I bought 2 more. Grandchildren love them, I would recommend to anyone.
20 października 2023
Luxury without the price tag
Really good website, easy to navigate. Delivery was quicker than I expected. The product is absolutely brilliant. I didn’t expect it to be the quality that it is. It feels luxurious without the price tag to match. This car seat will be with us for years to come. Thank you
9 października 2023
Great product from a great business
The product came sooner than expected and exactly as described. Really hapy with my purchase. Ordering was easy and straightforward.
9 października 2023
Super fast delivery and feels a quality…
Super fast delivery and feels a quality seat with harness feeling better than existing joie seat
10 października 2023
The product is super
The product is super. The service very good and prompt.
Thank you.
28 września 2023
Great looking car seat
Great looking car seat, fits easily into the car by i Sofia and top tether.
Only fault is the straps keep locking or getting stuck when I try to release them. Can’t take chins and car seat out of car every time this happens and that is nearly every time.
Very frustrating.
15 września 2023
Car seat strap broke after a few…
Car seat strap broke after a few months. Customer service being useless, having to try to get Amazon to help. If you are looking to buy from this company, I would think twice and definitely avoid.
15 września 2023
Opinia niezależna
quickly sent
11 września 2023
Odpowiedź od Cozy N Safe
We were absolutely thrilled to read your kind review on Trustpilot! Thank you so much for taking the time to share your thoughts and experiences with our company.
Your words truly warm our hearts and reaffirm our commitment to providing exceptional service. It's fantastic to hear that you had such a positive experience with us. We take great pride in delivering high-quality products and excellent customer service, and it's incredibly rewarding to know that we've met your expectations.
We will certainly pass on your compliments to our dedicated team members, who work tirelessly to ensure our customers receive the best possible service. Your feedback motivates us to continue striving for excellence.
Should you ever require our assistance in the future, please don't hesitate to get in touch. We're here to help and serve you to the best of our abilities.
Once again, thank you for choosing Cozy N Safe and for sharing your wonderful feedback. It means the world to us.
Odpowiedź od Cozy N Safe
Thank you ever so much for your wonderful review! We're thrilled to hear that you are pleased with our product and found our customer service fantastic.
At Cozy N Safe, we take great pride in delivering top-notch products and providing exceptional customer service. It's incredibly rewarding to know that we've met your expectations. Your positive feedback is a testament to the hard work and dedication of our team.
If you ever have any questions, need assistance, or decide to explore more of our offerings in the future, please don't hesitate to get in touch. We're here to serve you with the same level of excellence that you've experienced.
Once again, thank you for choosing Cozy N Safe and for sharing your kind words on Trustpilot. We truly appreciate your support!
Great xar seat …
Yes the seats heavy but I feel now I have the right seat for my car. Also next day delivery was unexpected. My grandson is very comfortable in it and falls asleep every time.
28 sierpnia 2023
Odpowiedź od Cozy N Safe
Thank you ever so much for sharing your feedback with us! We're thrilled to hear that you've found the perfect seat. We understand that safety is of utmost importance, and we're delighted to have been able to provide you with a product that meets your needs.
It's also fantastic to learn that our next-day delivery service exceeded your expectations. We understand that convenience plays a crucial role in your shopping experience, and we're pleased that we could deliver your order promptly.
It's heartwarming to hear that your grandson finds the seat so comfortable that he falls asleep in it every time. Safety and comfort are our top priorities, and it sounds like we've hit the mark!
If you have any further questions or require assistance in the future, please do not hesitate to get in touch. We're here to ensure that you and your family have safe and comfortable journeys ahead.
No reply for a defective car seat
Bought 2 car seats, one was used before, it was like new but there was a defective part, and probability that's why it was returned and sold to us. I contacted cony n safe about the issue but no reply from them.
Re: thanks for advice but that's exactly what I did, I sent a picture with the issue and no reply from your customer support.
31 sierpnia 2023
Odpowiedź od Cozy N Safe
We are truly sorry to hear about your disappointing experience, and we sincerely apologize for any inconvenience you may have faced. Your feedback is invaluable to us as it helps us identify areas for improvement, and we take your concerns seriously.
We would like to investigate the issue further to understand what went wrong and how we can rectify it.
Our goal is to ensure that all our customers have a positive experience with our service, and we are committed to making it right for you. Please feel free to get in touch with our customer support team so that we can work towards a solution together.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience and the opportunity to make amends.
Great product and great service
Great product and great service! Will be buying another one for our second car.
24 sierpnia 2023
Odpowiedź od Cozy N Safe
Thank you ever so much for your glowing review! We're thrilled to hear that you're not only satisfied with our product but also impressed with our service. It's fantastic to know that you're considering us for your second car as well.
Your loyalty and trust mean a lot to us, and we can't wait to assist you with your next purchase. Should you have any questions or need further assistance in the future, please do not hesitate to get in touch. We're here to make sure your experience with us remains outstanding.
Once again, thank you for choosing Cozy N Safe. We look forward to serving you again soon!
Delivered the next day and was exactly…
Delivered the next day and was exactly what I wanted.
28 sierpnia 2023
Odpowiedź od Cozy N Safe
We are absolutely delighted to hear about your positive experience with our service! It's music to our ears that your order was not only delivered promptly but also met your expectations perfectly. Our team always strives to provide top-notch service, and your feedback is a testament to their hard work.
Thank you for taking the time to share your thoughts on Trustpilot. Your kind words are greatly appreciated, and they serve as a great motivation for us to continue delivering excellent service. If you ever require our assistance again in the future, please don't hesitate to reach out. We're here to ensure your satisfaction every step of the way!
Odpowiedź od Cozy N Safe
Thank you ever so much for taking the time to leave us such a splendid review! We're absolutely chuffed to hear that you found our ordering process a doddle and our delivery lightning-fast. 💯👌
Here at Cozy N Safe, we're dedicated to providing the utmost customer satisfaction, and it's reviews like yours that keep us inspired to maintain our top-notch service. We understand that convenience and speed are paramount, and we're thrilled to have met your expectations.
If you ever have any queries or require assistance in the future, please don't hesitate to get in touch with our committed customer support team. We're here to lend a hand!
Thanks once again for choosing us, and we eagerly anticipate serving you again in the future. 🚀🌟
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.