Parcel I sent was not received. Courierpoint said it was showing as received on the UPS website. It wasn't received. All CCTV was looked at. Courier point failed to inform UPS of the lost parcel insp... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Terrible company. My company has used them a lot over the last few months. We hit problems a few months back with a couple of orders getting stuck in transit / lost and their customer service has... Zobacz więcej
Used Courier Point to schedule a shipment from the UK to USA, Fed Ex. There was a hiccup in the scheduled pickup, but Courier Point rescheduled. Everything went to schedule and received in record time... Zobacz więcej
We had to make an urgent shipment to Iceland DDP (delivered duty paid) and Courierpoint were extremely helpful. It took a little while to sort it out but they helped us through each stage and the deli... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Fraud Warning : If you have received an email requesting unsolicited payments please delete it and do not click on any links. This is not from our Company or servers, we do not send out unsolicited emails. Company Profile : We have over 20 years experience providing reliable leading branded domestic and international courier services at discounted rates to businesses and private individuals. We also have some of the best e-commerce integration tools, enabling business automate their shipping quotes, dispatches and tracking needs. Enabling our clients to save time, trouble and money on their delivery needs. All supported by our award winning customer service team. Please get in touch in you have any questions or would like a demo on any of the services. Courierpoint.com
Dane kontaktowe
Bradley House, St.Albans.Lane, London, NW11 7QE, Stany Zjednoczone
- 020 8731 8653
- courierpoint.com
2,5
Słaba
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service
8 listopada 2020
Beyond Impressed!
Used Courier Point to schedule a shipment from the UK to USA, Fed Ex. There was a hiccup in the scheduled pickup, but Courier Point rescheduled. Everything went to schedule and received in record time! 2 days...I just couldn’t believe the package arrived that quick! Also, the absolute cheapest shipping that I have found, including frieght forwarding on cargo ships. Will definitely use this service to ship all our imported items!
4 listopada 2020
Opinia niezależna
On time, but the items were damaged.
I have used courierpoint (FedEx) twice in the last two months. They were on time and i could track my parcels both the times. However, the first time the boxes arrived completely destroyed but my items were all ok (i have the picture of the boxes), while the second time, despite we packed them better and with a lot of extra layers, the items inside were broken. Besides, Be careful with the extra charge...only yesterday i realised that they took from my account additional £35 after the first parcel.
2 listopada 2020
Odpowiedź od Courierpoint.com
Dear Asia,
Thank you for your feedback. We are truly story that you have not received a 5-star service on this occasion.
Packages sent through a courier network are travelling in vans among with many more parcels. It is really important to remember that the driver may put something on top or next to your package. We advise our customers to make sure that their contents will not move internally to avoid unnecessary damage.
Please do get in touch with our Team on customerservice@courierpoint.com if you need any assistance.
Kind regards.
Customer Service Team
Reliable and reasonable as always
Reliable and reasonable as always ! A good solid partner even in these unusual times.
Can unreservedly recommend.
28 października 2020
Horrid company to use
Horrid company to use. I had a large shipment from NZ to the UK. A consignment of 9 parcels. 6 arrived without fault and now they tell me after paying £1,100 that I have to pay an additional £87.00 for parcels already delivered. No proof of the charge, Just a screenshot of whatever the hell it is. I use couriers all day long to move things around the world and never had a problem like this. They have lost three to god knows where. Not returned to sender, no explanation given. I paid for a service and they have lost part of the shipment. I was also charged an additional cost of nearly £60 to collect from a rural area and they didn't. My client had to drive to another town to drop of this consignment. Absolutely shocking. Furious doesn't cover it!
27 października 2020
Opinia niezależna
Odpowiedź od Courierpoint.com
Dear Emma,
We are truly sorry to hear about your experience. We have forwarded your comments to our Customer Service Manager and they should be in touch with you shortly.
Also having checking our records, we can see that no one has contacted us about missing parcels prior to this one star comment. Otherwise we would automatically query the charges with TNT/FedEx and the invoice for additional charge would not be raised.
Kind regards,
Customer Service Team
Excellent service
15 października 2020
Excellent..
14 października 2020
Courierpoint are brilliant!
Courierpoint are brilliant I couldn't actually run my business without them!!
8 października 2020
Clear instructions and delivered…
Clear instructions and delivered quickly and efficiently
7 października 2020
Opinia niezależna
Great service at a great price
Once I signed up, I found their service to be very clear and straight forward. My parcels arrived 4 days earlier than scheduled. And they were certainly the best on price, communication with them was clear and straightforward. Very good.
3 października 2020
Opinia niezależna
Excellent service and delivery with…
Excellent service and delivery with care and speed : keep up the high performance
24 września 2020
Opinia niezależna
Great Rates and Service
I have been booking most of International couriers through counterpoint for the last few years. They have always had the best rates and everything has always worked out well with all the bookings I have done through them. Will recommend them for sure.
21 września 2020
Opinia niezależna
Parcel never reach the destination
Parcel never reach the destination, returned to the original address. No stamps on the parcel so i don't think this even leave UK... customer service also not very helpful...i contacted them and they promised me to give me update and after 3 days of no update parcel returned at original address...Customer service phones not in use due to covid 19, so can't be reach on the phones, only can get help trough e-mail... DO NOT USE!!!
PS: all the paperwork was on the parcel plus phone number of sender and receiver, no one phone neither me or the receiver!!! I followed all the instructions and it is not true the phone is working, no answer from all the time I tried to call customer service.
20 września 2020
Opinia niezależna
Odpowiedź od Courierpoint.com
Dear Dimitar,
From what I can see in our system, your goods have been returned due to missing paperwork.
I can also see that we have fully refunded you for the service a week ago, so your review is quite surprising.
Besides, our customers can reach us on 02087318653 from Tuesday till Thursday and every working day via our live chat, so this is not true that emails are the only way to contact us.
Regards,
Customer Service Team
Booking system not easy user-friendly
I didnt find the booking system user friendly and at times it didnt work so I had to complete the booking a number of times -
but from pick up to delivery the service was great
19 września 2020
Opinia niezależna
Great service!
18 września 2020
Opinia niezależna
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