Parcel I sent was not received. Courierpoint said it was showing as received on the UPS website. It wasn't received. All CCTV was looked at. Courier point failed to inform UPS of the lost parcel insp... Zobacz więcej
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Zobacz, co mówią recenzenci
Terrible company. My company has used them a lot over the last few months. We hit problems a few months back with a couple of orders getting stuck in transit / lost and their customer service has... Zobacz więcej
Used Courier Point to schedule a shipment from the UK to USA, Fed Ex. There was a hiccup in the scheduled pickup, but Courier Point rescheduled. Everything went to schedule and received in record time... Zobacz więcej
We had to make an urgent shipment to Iceland DDP (delivered duty paid) and Courierpoint were extremely helpful. It took a little while to sort it out but they helped us through each stage and the deli... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Fraud Warning : If you have received an email requesting unsolicited payments please delete it and do not click on any links. This is not from our Company or servers, we do not send out unsolicited emails. Company Profile : We have over 20 years experience providing reliable leading branded domestic and international courier services at discounted rates to businesses and private individuals. We also have some of the best e-commerce integration tools, enabling business automate their shipping quotes, dispatches and tracking needs. Enabling our clients to save time, trouble and money on their delivery needs. All supported by our award winning customer service team. Please get in touch in you have any questions or would like a demo on any of the services. Courierpoint.com
Dane kontaktowe
Bradley House, St.Albans.Lane, London, NW11 7QE, Stany Zjednoczone
- 020 8731 8653
- courierpoint.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Bad experience with DHL company
For the first time, I had a bad experience with a courier point an agency that provides services with different entities (carriers) where there are different accessible prices. When you register in the system, it appears from where the items will be collected to where you want to send them. It has a specific code where you can track it anytime/any day. Unfortunately, DHL collected my order on Monday and returned it 24 hours later to the same place where it was collected (the service is international outside of England).
I wasted a day and a half on the phone trying to understand why the parcel was sent back to the same address where the parcel was collected, the first answer I got was "they work like this from time to time especially in this high season Christmas".
The girl on the phone (courier point) customer service was super helpful with me, helped me in whatever way she could, and always had solutions to resolve this embarrassing situation, I had to pay again to be resent my boxes. When the DHL driver went to pick up the boxes at the door (Monday) he was asked twice if there was any document missing if everything was in order to proceed with the same as an answer, he said that everything was ok when wasn't.
Courier Point customer service by phone or by email is very helpful they are very attentive and have solutions for any circumstances delays, shipment, payments.
Excellent
Wouldn’t use anyone else. Great service at a reasonable price. Always trust them to safely deliver my parcels to Canada.
Excellent service
Excellent service! Very easy and straight forward. Sent parcel through courierpoint with DHL . Parcel already arrived in USA within couple of days! Will most definitely use again !
Efficient and convenient service
I have used Courierpoint twice. On both occasions collection or drop off was convenient. I was kept updated about my international parcel and I was notified when it was delivered. I was also able to follow it on the specific courier’s mobile app. It was cheaper than the other available providers and was delivered earlier than expected. I will use them again.
I wanted to post a parcel to my auntie…
I wanted to post a parcel to my auntie in America containing food theses were the only ones that offered help!! Great service and arrived in 3days so grateful
Yet again
Yet again, such a brilliant service. Picked up from me by FedEx at 10.30 am on Tuesday, delivered to my daughter in Calgary at 11.30 am on Wednesday. Even allowing for the time difference, that is stunning service. I am happily gloating to my colleague who posted a parcel via Royal Mail / Canada Post a full week before me and it still hasn't arrived.
Why would anyone NOT use CourierPoint?
Very quick service
Vet good Value for Money Easy to track…
Vet good Value for Money Easy to track order delivered within 48 hours
Perfect service with a wide range of…
Perfect service with a wide range of couriers to choose from. Easy to arrange and also save cost. We'll keep using it in the future!
A nightmare
I send parcels in February with this company and up to date, no one can tell me where they are. This company is terrible. Avoid it if you can!!!!

Odpowiedź od Courierpoint.com
The greatest Customer Service experience!
I used to work for Courierpoint for a number of years and knowing very well what customer services work looks like in the background, I would never ever use any other company. My shipment to Finland has been successfully delivered without any issues, highly recommend to anyone!

Odpowiedź od Courierpoint.com
“Most reliable and efficient courier in…
“Most reliable and efficient courier in the UK”
Owner of a small growing on-line business which relies on using the services of a trustworthy, reliable and efficient courier company who can ship during peaks large volume of parcels some delicate and fragile goods at times. Can’t recommend Courierpoint enough for competitive pricing, great customer service and reliability.

Odpowiedź od Courierpoint.com
I have used Courierpoint for a year and…
I have used Courierpoint for a year and have shipped with them regularly on a weekly basis. The customerservice team are excellent and have never had any problems with my shipments .
Top rated service and even though my business is small, Courier point make you feel like your important ,
Excellent througout,,

Odpowiedź od Courierpoint.com
£200 con
Was all going very well when I put the dimensions in to their website. Gave me a very good price (£23).
They appointed UPS who failed to collect the first day. Got collected second day and delivered the following day. That was 1st July.
Yesterday evening (27th July) I received an email stating they were taking an extra £189 from my account because I mislead them with my sizes.
My parcel was 1530mm x 390mm x 90mm and weighed LESS THAN 10kg.
They say my parcel was 2.4 METRES long, double the width and height and weighed 51 KILOS!
I asked them how the line driver loaded the thin acrylic sign that was the weight of my wife, onto the van on his own (even without questioning the size!).
I have photos of the parcel alongside a tape measure and a pic of it on a scale (it actually weight 6kg, so smaller than I stated).
I’ve just called them as they’ve not responded to my three emails but you CANNOT SPEAK TO ANYONE.
I will not be conned or robbed by you.
Reply to my emails and WITH AN APOLOGY, and tell me it’s over.
I will NOT recommend you to anyone. You’re a shambles.

Odpowiedź od Courierpoint.com
Excellent website with many options of…
Excellent website with many options of courier company's to book through! I highly recommend.

Odpowiedź od Courierpoint.com
Competitive prices and good customer service
Delivery went smoothly using DHL through Courierpoint to post a parcel to the USA. Competitive pricing and very helpful and honest customer service.
I had previously used them to send with FedEx, who were completely terrible and returned my parcel twice with no explanation, but Courierpoint refunded me so I was happy to use them again.

Odpowiedź od Courierpoint.com

Odpowiedź od Courierpoint.com
I have used Courierpoint for a few…
I have used Courierpoint for a few years and they have never dissapointed me.Always giving a prompt delivery service.i will always recommend them.

Odpowiedź od Courierpoint.com
Great as usual!
Great as usual, no matter the distance. Always fast pick up and delivery on time. Superb service!

Odpowiedź od Courierpoint.com
Very good efficient service
One package was delivered a day before schedule, the other as promised
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