Courierpoint.com Recenzje 

2182
Wynik TrustScore: 2.5 na 5

2,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Parcel I sent was not received. Courierpoint said it was showing as received on the UPS website. It wasn't received. All CCTV was looked at. Courier point failed to inform UPS of the lost parcel insp... Zobacz więcej

Oceniono na 1 z 5

Terrible company. My company has used them a lot over the last few months. We hit problems a few months back with a couple of orders getting stuck in transit / lost and their customer service has... Zobacz więcej

Oceniono na 5 z 5

Used Courier Point to schedule a shipment from the UK to USA, Fed Ex. There was a hiccup in the scheduled pickup, but Courier Point rescheduled. Everything went to schedule and received in record time... Zobacz więcej

Oceniono na 5 z 5

We had to make an urgent shipment to Iceland DDP (delivered duty paid) and Courierpoint were extremely helpful. It took a little while to sort it out but they helped us through each stage and the deli... Zobacz więcej

Informacje dotyczące firmy

  1. Przesyłki kurierskie

Napisane przez firmę

Fraud Warning : If you have received an email requesting unsolicited payments please delete it and do not click on any links. This is not from our Company or servers, we do not send out unsolicited emails. Company Profile : We have over 20 years experience providing reliable leading branded domestic and international courier services at discounted rates to businesses and private individuals. We also have some of the best e-commerce integration tools, enabling business automate their shipping quotes, dispatches and tracking needs. Enabling our clients to save time, trouble and money on their delivery needs. All supported by our award winning customer service team. Please get in touch in you have any questions or would like a demo on any of the services. Courierpoint.com


Dane kontaktowe

2,5

Słaba

Wynik TrustScore: 2.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,5

Wszystkie recenzje

(2182)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Bad experience with DHL company

For the first time, I had a bad experience with a courier point an agency that provides services with different entities (carriers) where there are different accessible prices. When you register in the system, it appears from where the items will be collected to where you want to send them. It has a specific code where you can track it anytime/any day. Unfortunately, DHL collected my order on Monday and returned it 24 hours later to the same place where it was collected (the service is international outside of England).

I wasted a day and a half on the phone trying to understand why the parcel was sent back to the same address where the parcel was collected, the first answer I got was "they work like this from time to time especially in this high season Christmas".

The girl on the phone (courier point) customer service was super helpful with me, helped me in whatever way she could, and always had solutions to resolve this embarrassing situation, I had to pay again to be resent my boxes. When the DHL driver went to pick up the boxes at the door (Monday) he was asked twice if there was any document missing if everything was in order to proceed with the same as an answer, he said that everything was ok when wasn't.

Courier Point customer service by phone or by email is very helpful they are very attentive and have solutions for any circumstances delays, shipment, payments.

16 grudnia 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent

Wouldn’t use anyone else. Great service at a reasonable price. Always trust them to safely deliver my parcels to Canada.

16 grudnia 2021
Oceniono na 5 z 5

Excellent service

Excellent service! Very easy and straight forward. Sent parcel through courierpoint with DHL . Parcel already arrived in USA within couple of days! Will most definitely use again !

8 grudnia 2021
Oceniono na 5 z 5

Efficient and convenient service

I have used Courierpoint twice. On both occasions collection or drop off was convenient. I was kept updated about my international parcel and I was notified when it was delivered. I was also able to follow it on the specific courier’s mobile app. It was cheaper than the other available providers and was delivered earlier than expected. I will use them again.

7 grudnia 2021
Oceniono na 5 z 5

Yet again

Yet again, such a brilliant service. Picked up from me by FedEx at 10.30 am on Tuesday, delivered to my daughter in Calgary at 11.30 am on Wednesday. Even allowing for the time difference, that is stunning service. I am happily gloating to my colleague who posted a parcel via Royal Mail / Canada Post a full week before me and it still hasn't arrived.

Why would anyone NOT use CourierPoint?

3 grudnia 2021
Oceniono na 1 z 5

A nightmare

I send parcels in February with this company and up to date, no one can tell me where they are. This company is terrible. Avoid it if you can!!!!

24 sierpnia 2021
Opinia niezależna
Logo Courierpoint.com

Odpowiedź od Courierpoint.com

I am sorry that you have had a challenge with this shipment. It has been collected and moved by UPS on the service selected. As a reseller of branded carrier service we do not physically move the parcels ourselves and whilst over 98% of our orders are delivered without issues, unfortunately some shipments do have challenges. We have opened a case file with UPS and are following up on your behalf and will come back to you when we are updated. I apologise for the inconvenience caused, Darren Customer Service

Oceniono na 5 z 5

The greatest Customer Service experience!

I used to work for Courierpoint for a number of years and knowing very well what customer services work looks like in the background, I would never ever use any other company. My shipment to Finland has been successfully delivered without any issues, highly recommend to anyone!

4 sierpnia 2021
Opinia niezależna
Logo Courierpoint.com

Odpowiedź od Courierpoint.com

Thank-you for your positive review, you are missed and we wish you all the best in the future, and of course please keep using us :)

Courierpoint Team

Oceniono na 5 z 5

“Most reliable and efficient courier in…

“Most reliable and efficient courier in the UK”
Owner of a small growing on-line business which relies on using the services of a trustworthy, reliable and efficient courier company who can ship during peaks large volume of parcels some delicate and fragile goods at times. Can’t recommend Courierpoint enough for competitive pricing, great customer service and reliability.

29 lipca 2021
Opinia niezależna
Logo Courierpoint.com

Odpowiedź od Courierpoint.com

Wow, thank-you for such a great review, it is very much appreciated!
We look forward to continuing to work with you.

Courierpoint

Oceniono na 5 z 5

I have used Courierpoint for a year and…

I have used Courierpoint for a year and have shipped with them regularly on a weekly basis. The customerservice team are excellent and have never had any problems with my shipments .
Top rated service and even though my business is small, Courier point make you feel like your important ,
Excellent througout,,

29 lipca 2021
Opinia niezależna
Logo Courierpoint.com

Odpowiedź od Courierpoint.com

Thank-you for the positive review.

We work with many small retailers sending out weekly both domestically and internationally. We always aim to offer competitive prices for our services to help you sell more and great customer support.

We look forward to continuing to work with you,

Courierpoint

Oceniono na 1 z 5

£200 con

Was all going very well when I put the dimensions in to their website. Gave me a very good price (£23).
They appointed UPS who failed to collect the first day. Got collected second day and delivered the following day. That was 1st July.
Yesterday evening (27th July) I received an email stating they were taking an extra £189 from my account because I mislead them with my sizes.
My parcel was 1530mm x 390mm x 90mm and weighed LESS THAN 10kg.
They say my parcel was 2.4 METRES long, double the width and height and weighed 51 KILOS!
I asked them how the line driver loaded the thin acrylic sign that was the weight of my wife, onto the van on his own (even without questioning the size!).
I have photos of the parcel alongside a tape measure and a pic of it on a scale (it actually weight 6kg, so smaller than I stated).
I’ve just called them as they’ve not responded to my three emails but you CANNOT SPEAK TO ANYONE.
I will not be conned or robbed by you.
Reply to my emails and WITH AN APOLOGY, and tell me it’s over.
I will NOT recommend you to anyone. You’re a shambles.

28 lipca 2021
Opinia niezależna
Logo Courierpoint.com

Odpowiedź od Courierpoint.com

Dear Al,

We are really sorry that you have had an unexpected charge.

We are not able to take any payment without authorisation. Accepting our T&Cs you have agreed to pay additional charges if the carrier assessed weights or sizes differ from those you have entered.

Please bear in mind 51 kg is the volumetric weight this has been calculated as length x width x height (cm) / 5000.

You queried this shipment last night after 7pm, it is now midday the following day. During this time you have had confirmation that we have received your query and have raised a query with the carrier. We have not taken any additional payments, only notified you of the information provided by UPS to us on what they collected and have charged us for. This gives you the opportunity to query there billing if it is incorrect as we have not seen your shipment ourselves. Our query process gives clients the opportunity to dispute any carrier records.

Since we are working on small margins, trying hard to keep the prices competitive, we are not able to cover for such big difference.

I believe the advisor you have spoken to, asked you to get in touch with the Credit Control Team. Members of Credit Control are dealing with invoice queries like yours. Be assured that in Courierpoint excellent customer service is the most important to all of us. Staff member you have spoken to, wanted to make sure that you will get all the help and information you need from the best source; they would not be of much help, not having access to separate department's files.

Kind regards,
Courierpoint Team

Oceniono na 5 z 5

Excellent website with many options of…

Excellent website with many options of courier company's to book through! I highly recommend.

23 czerwca 2021
Logo Courierpoint.com

Odpowiedź od Courierpoint.com

Great Review - thanks for the support its appreciated. We look forward to working with you again,

Courierpoint

Oceniono na 5 z 5

Competitive prices and good customer service

Delivery went smoothly using DHL through Courierpoint to post a parcel to the USA. Competitive pricing and very helpful and honest customer service.
I had previously used them to send with FedEx, who were completely terrible and returned my parcel twice with no explanation, but Courierpoint refunded me so I was happy to use them again.

19 czerwca 2021
Logo Courierpoint.com

Odpowiedź od Courierpoint.com

We have a London based customer service team, and we are always available to talk with by phone or live chat. If a client has a challenge we always try are best to find a solution. Thank-you for the work and review,

Courierpoint

Oceniono na 5 z 5

Faster than expected international…

Faster than expected international shipping.

18 czerwca 2021
Logo Courierpoint.com

Odpowiedź od Courierpoint.com

We work with the best branded carriers who often deliver faster than our guide transit times, thank-you for the review and we look forward to working with you again,

Courierpoint

Oceniono na 5 z 5

I have used Courierpoint for a few…

I have used Courierpoint for a few years and they have never dissapointed me.Always giving a prompt delivery service.i will always recommend them.

17 czerwca 2021
Logo Courierpoint.com

Odpowiedź od Courierpoint.com

Thanks for the positive review, it is great to have regular sending clients who we have worked with for many years.

Courierpoint

Oceniono na 5 z 5

Great as usual!

Great as usual, no matter the distance. Always fast pick up and delivery on time. Superb service!

16 czerwca 2021
Logo Courierpoint.com

Odpowiedź od Courierpoint.com

Thank-you for the positive review, we look forward to working with you again,

Courierpoint

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej