Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Never been so happy to be wearing cotton nighties as this year - all from Cottonreal. I’m getting a little collection and each is as comfortable and delightful to wear as each other. I suppose I’m qu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Superb service - faulty item refunded (with postage) straight away. When I ordered replacement, this was sent out with a complimentary pair of bedsocks. I also got an apologetic phone call. If only... Zobacz więcej

Oceniono na 5 z 5

I have just purchased my third nightie from Cotton Real. How unusual so see proper double seams and excellent finishing of all garments. There is also plenty of material which makes turning over in... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I left a one star review earlier about Cottonreal English Rose 100% Combed Cotton Button Housecoat. That review was about the absence of info on where the garment was actually made. I still think that... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z bielizną ozdobną

Informacje przekazane przez różne źródła zewnętrzne

At Cottonreal we know how important your lounge time is – that’s why all of our collection pieces are fashioned in the highest quality fabrics, ensuring you can drift off to sleep blissfully or relax and lounge at your leisure….. Our signature 100% Cotton collection of Victorian inspired yet contemporary sleepwear includes a wide selection of 100% Cotton Nightdresses, Pyjamas, Wraps and Shirts whilst our Cottonreal Boutique offers Cheeky Checks, Tropical Prints in 100% Cotton Batiste & Lawn, Combed Cotton Jersey & soft touch Yarndye inspire confidence, free-spirit and create a zest for life.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

218 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I still didn't receive my order from…

I still didn't receive my order from 5th of june

10 czerwca 2023
Logo Cottonreal

Odpowiedź od Cottonreal

Good morning Ms Alemadi

Further to our recent correspondence and having checked your orders status this morning, as we advised your order was indeed held within customs presumably due their backlog, and as per QATAR POST and Royal Mail Tracking it was finally custom cleared and released from customs yesterday June 25th - and has been "dispatched to branch" so should be with you soon.

You may wish to contact Qatar Post who may be in a position to advise it's anticipated arrival to you.

Kind regards

Team Cottonreal/LINCS CSS

https://qatarpost.qa/home
Tracking Details - RH082902857GB
Order Id : 5be75f59-7adc-47eb-af3a-38f647590995

Order Placed : 25-06-2023 10:48:00
Current status:Record recipient information Inb
Status
Date
Location
EventDetails
Dispatched to Branch
06/25/2023 11:08:35
General Post Office

Receive item at office of exchange Inb
06/25/2023 10:42:56
General Post Office


Send item abroad (EDI-received)
06/15/2023 17:40:00
GBLALE

Insert item into bag (Otb)
06/13/2023 19:25:00
GBLALE

Tracking number:RH082902857GB

Service used:International Signed

https://www.royalmail.com/track-your-item#/tracking-results/RH082902857GB
Tracking history
Sunday 25 June 2023
09:08
Item has left the overseas International Processing Centre
DOHA, Qatar
09:07
Released from Customs
Qatar
08:43
Your item is currently with Customs in the destination country.
DOHA, Qatar






Good afternoon Ms Alemadi

Firstly I must say that without you contacting us first to look into this matter for you, for you to place a one star review on Trust Pilot is extremely disappointing as we pride ourselves on the quality and personal service that we offer to all of our customers.

Please kindly note that your order was received late on a Friday June 2nd afternoon and dispatched immediately to you on the first working day Monday June 5th via Royal Mail 1st Class International Mail.

As you will see from the Royal Mail tracking site below your item left the UK on Tuesday June 13th and is most likely still within Qatar Customs which based on our previous experiences can take up to 14 days to clear due to ongoing backlogs.
We have many, many satisfied and loyal customers in Qatar who are always aware of the delays within the customs process and onward Qatari Postal system, we would therefore please request you to be a little patient as the parcel is on it's way to you and we will continue to track until it is delivered to you.

Team Cottonreal/LINCS CSS

Your item has left the UK and is now on its way to the destination country.
Royal Mail has now processed your item and it's on its way to one of our International partners. If any further tracking information is provided by our partners it will be made available here.
Tracking number:RH082902857GB Service used:International Signed
Tracking history
Tuesday 13 June 2023
19:25
Item Leaving the UK
LANGLEY HWDC IPS
Monday 05 June 2023
21:49
Item Received
Jubilee MC
18:27
Sender preparing item

16:13
Accepted at Post Office

Oceniono na 5 z 5

Had ordered 2 nightdresses and was so…

Had ordered 2 nightdresses and was so happy with the quality I ordered 2 more and 2 kimonos. Was so happy with the quality ordered a kimono for a friend as a gift. Quality and femininity perfect and dealing with the company is so professional. Highly recommend this company.

22 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Beautiful night dresses

The quality of the night dresses is really good, improved even on my last purchase two years ago, by the metal strap adjusters. The plastic one broke easily. My only 'concern' is that the sizing is a little too generous! I ordered XS as I did with my first order but found XS seems to be somewhat larger than it used to be. I like the night dresses so much i decided to keep them anyway and alter them slightly myself.

7 maja 2023
Oceniono na 5 z 5

THE best nightwear

Ok, This is just THE best nightwear. Where have you been all my life!! Gorgeous fabric and styles, and a great range of sizes. Ordered several items for choice, ended up keeping more than I'd planned as couldn't part with them. Returned a couple where size didn't work and the process was faultess.

3 maja 2023
Oceniono na 5 z 5

High Quality Dressing Gowns

I had previously purchased two dressing gowns form Cottonreal several years ago. I was so impressed with these that I got two more. I purchased these with zips, as they work really well. The quality is great and they are beautifully made.

5 kwietnia 2023
Oceniono na 5 z 5

17 2.23

17 2.23. Quality service price all excellent . Sizing on pJ bottoms should be more consistent . I have ordered 3 sets of the same style . All the pJ bottoms fit differently . I don’t believe I have jump a size between fits . Measures to be more accurate .

17 lutego 2023
Oceniono na 5 z 5

First class service

I had a problem with a fluffy sock and received a very efficient and personal service from Cottonreal and a 2x replacement by return of post.
I have bought a number of nighties from them and they are beautiful! Lovely fabric, much more exciting than the high street has to offer and service is always impeccable, even down to the handwritten note in the parcel!
Highly recommended- they should be better known by the nightie-buying public!

21 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

A great selection of quality nightwear

A great selection of quality nightwear, very quickly despatched and beautifully packaged. I did find several of the cotton nighties to be larger than expected so perhaps size down slightly. I selected and kept several pieces and the the remainder that I returned was promptly refunded. Altogether a very positive experience.

16 lutego 2023
Oceniono na 5 z 5

Pink nightdresses

Ordered 2 nightdress lovely quality and really good value fitted a little generous but is good when buying nightwear. Always brought cyber jammies before but will add these to my list so glad I found then on the internet by accident

9 stycznia 2023
Oceniono na 5 z 5

Fab !

I’m a repeat , repeat , repeat !! Customer - no down side - lovely quality- fabulous personal service , what’s not to love?? ❤️

5 grudnia 2022
Oceniono na 5 z 5

Highly recommended!

Excellent company. Great value products of excellent quality. Carefully and beautifully packaged and accompanied by a nice message from the team. Second order for me as service so good.

12 września 2022
Oceniono na 5 z 5

Excellent service and products

I've just bought two nighties from Cottonreal. The website was easy to use. The goods were delived very quickly, beautifully packed and with a cheerful note from the company. I'm very pleased with the quality of the items, they are beautifully made and very pretty. I shall definitely buy from here again.

10 września 2022
Opinia niezależna
Oceniono na 5 z 5

Lovely Nightdresses and Excellent Customer Care

Over a period of time I have purchased a number of nightdresses from Cottonreal and have been extremely pleased with all of them.
I want to say what marvellous customer service I got when I had a query on my last order. When I received the nightdress it was much too large even though I had ordered the same size as usual and they are always very consistent in their sizing.
I emailed Cottonreal and received a phone call from them so was able to discuss the problem. I was advised to return the nightdress so the sizing could be checked. The lady phoned me again to let me know they had received the parcel and would be in touch.
They found there was an issue with the sizing and I was offered a refund or replacement. I chose a replacement which arrived the next day.
It is so difficult these days to actually speak to a person if there is an issue with a purchase that it was a refreshing change to have such personal and efficient customer care.

24 lipca 2022

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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