Costa Cruises Recenzje 100

Costa has never been a top-class cruise company, but a sense of easy-going fun and Italian good humour have compensated for an atmosphere mostly catering for a less demanding mass audience. Alas, things have gotten much worse in recent years, especially since Carnival took over the company. Cruising with Costa is no longer much fun due to its nasty penny pinching policies, and pushy attempts to extract as much money from gullible customers as possible. Here is just a partial list of the mean and intrusive penny pinching reductions in service on our recent cruise on Costa Diadema to Norway –
- they no longer provide salt and pepper on any restaurant table
- they no longer provide butter with the dinner rolls in the a la carte restaurant
- no printed menus anywhere, your have to struggle with their unreliable QR codes
- there are no longer tablecloths in the a la carte restaurants
- only flimsy paper serviettes in the buffet restaurant
- no tissues provided in the cabin, although one was provided on requests
- no toiletries in the cabin, only a small packaged soap
- Costa Club receptions no longer feature the usual glass of prosecco
- minimalist menu choices in the a la carte restaurant
- no free coffee after meals anywhere
- no Nescafe available
- sugar only provided in a disgusting plastic bottles, not in hygienic packages
- tea bags locked away except at breakfast time
- no decaf option even at breakfast
- all other coffee to be paid for in automatic coffee machines
- watery orange and apple juice only at breakfast time
- no water in a la carte restaurant
In addition to these nasty reductions in service, the organization of the catering services is also unacceptable. In the buffet restaurant, customers are forced to queue in a single endless line (!) for up to half and hour before they get near the serving counters. Service is incredibly slow, as everything is served by hand at every station, no self-service at all anywhere. At every station new plates are used, portions are not self-chosen – so the food waste is incredible, and every meal produces 6-8 dirty plates per customer. Other cruise lines (like Norwegian, Royal Carribean and Holland America we recently sailed on) have long revised their buffet systems to use multiple, freely accessible stations, reducing crowding and queuing time, giving customers random access to different food categories and reducing food waste. Costa alone continues with the ridiculously inefficient practice of forcing people into interminable single queues? Service in the full service restaurants is also terrible. It took us half an hour even to order after sitting down, and the dinner took 2 ½ hours altogether. Is there anything good to say about Costa? Well, yes. The food quality is still quite good for low-class cruise line, especially in comparison with MSC, but the terrible organisation and slow service destroys the experience. The crew are still very hard working, efficient and friendly but the senior management is hopeless, forcing them to work in a system that largely defeats their efforts. Costa is no longer a good choice at any level – avoid this cruise line if you have other options…

Bottle water you can only have 50ml per day and they don’t check the system and make you pay for it. They forget they have British people on board and only speak French, Spanish and Italian you dont have a chance of understanding anything.
Beach towels are supposed to be changed daily but ours were never changed, just folded back up and put on the sofa in our room.
Don’t get coffee after your meals in the restaurant you have to go to a bar. Can only use some bars as they don’t serve everything at all the bars.
They charge you €11 per person per day on top of what you paid.
Most entertainment is poor and only last 30 mins
WiFi doesn’t always work.
Your daily what’s on doesn’t always appear in your cabin.
At least two tours we didn’t know where to meet as not on notice board or in the what’s on.
The day of leaving are coloured code for are bags etc was not on the notice board

Viajar en el Costa Diadema (crucero del 29 de mayo al 6 de junio de 2025) ha sido la peor experiencia de viaje de mi vida. Contratamos un paquete “Todo Incluido” con cuatro excursiones, creyendo que íbamos a disfrutar de un crucero cuidado y bien organizado. En realidad vivimos una pesadilla sanitaria, logística y contractual que la compañía ha ignorado por completo.

Nada más llegar al camarote, encontramos una carta informando de un brote de gastroenteritis activo desde la semana anterior. Este aviso no fue comunicado antes del embarque, por lo que no pudimos tomar decisiones responsables. Todos los miembros de nuestra familia enfermamos a bordo con vómitos y diarrea. En mi caso, tengo un bypass gástrico, y la situación fue especialmente grave. Vimos incluso a camareros saliendo de cocina camino del servicio médico, y se mantuvieron bufés abiertos sin refuerzo sanitario ni desinfección.

Las excursiones fueron un engaño: sin contenido, sin comida (a pesar del “todo incluido”), sin horarios claros y mal organizadas. Una de ellas se anunció de seis horas y fue de tres. No hubo ni un simple picnic para jornadas de más de seis horas. Los guías improvisaban o no estaban preparados, y no se cumplieron varias paradas prometidas.

Además, nos perdieron una maleta con comida y medicamentos dentro, que apareció 4 días después en otra ciudad sin explicación, y otra llegó dañada. El itinerario de regreso, que debía ser un vuelo directo, se cambió a última hora por un infierno de cinco transportes seguidos (autobús, avión, tren...), sin asistencia ni compensación.

Durante el desembarque en Geiranger, mi padre resbaló en una pasarela mojada y sin señalizar y sufrió un fuerte golpe en la cabeza y la espalda. No hubo personal para ayudarle ni revisión médica.

Para rematar, actividades estrella anunciadas en el programa, como “el Mar de Estrellas” o la “Meditación Friluftsliv”, nunca se celebraron. Y cuando retiraron nuestros auriculares en cubierta, al día siguiente nos acusaron falsamente de no devolverlos y quisieron cobrarlos.

Costa Cruceros se niega a asumir responsabilidad por absolutamente nada, responde con frases estándar y ni siquiera menciona los hechos más graves. Somos decenas los pasajeros que hemos interpuesto reclamaciones ante Consumo. Parece ser una práctica habitual: ocultar, minimizar y no compensar. No hay buena fe ni preocupación por el bienestar de los viajeros.

⚠️ Si estás valorando un crucero con Costa Cruceros o el Costa Diadema, piénsalo dos veces. Sale carísimo. Hay alternativas más responsables, más honestas y más humanas.

Buiten hut met airco,bijna geen ene nacht goed geslapen van de 14 nachten.Ontbijt was goed,wel heel druk,middag eten koud waren de gerechten die warm moesten zijn,avond eten te veel vis,ook koud of niet goed gaar,nee slecht was het.Miste ook een hostess die nederlands sprak,heel veel italiaans en spaans,sluit je drankenpakket af voor een hoop geld,mag je 1 flesje water per dag,nee zeer slecht,voor onze eerste keer een tegenvaller,zal ook zeker deze maatschappij niet aanraden en zeker niet meer met deze maatschappij meegaan.
Wel een dikke voldoende voor de bar medewerkers en het personeel wat iedere dag je cabine schoonmaakt 👍

The Salon and Spa in Costa Toscana have thieves don’t trust anyone there they sell you produces 4 times the actual price. They lie that you need that. You can return those products as is they give some reason not to take it back or refund you in any way. I left my sunglasses in the Spa and they didn’t give it back to me and they said they haven’t seen it.

I’ve never taken a Costa cruise, however, I am desperate to take my family on a last minute cruise. The website is the definition of terrible. It’s glossy and is enticing but every time you click through there is nothing available. Hey Costa, if you are listening, don’t make cruises that are not available, available to click through to when a filter has been applied. Or at least have a filter for available or all cruises.

I've taken over 80 Costa cruises.ive just disembarked the diadeima.in keil .they dumped us at the blue terminal.not enough buses .no public transport.over one thousand people trying to get taxis I saw two fights.took two hours to get off the boat and the custom officers just laughed at us.then taxi charges six of us €50 to go less than five km to the train station missed train then my flight.im finished with Costa..and many people sick with bug on board including me.informed reception they just looked at me.there are procedures for that they didn't want to acknowledge.

Het eten aan boord van de Toscana is goed en gevarieerd. De hut was netjes maar eenvoudig met hier en daar een vieze plek (tapijt, wand)
De hut rook af en toe naar riool.
Het meest irritante aan boord was het feit dat de hele dag door er allerlei mededelingen worden gedaan met zeer hoog volume over de PA. Omroepen over veiligheid is natuurlijk prima en hoognodig, maar om alle reclames voor de spa, de treatments en excursies (etc) in het Italiaans, Frans, Duits, Engels en Russisch te horen met 110 decibel...... En dat enkele keren er dag. Wij ergerden ons er aan. De gasten (meest Italianen en Fransen) zijn luidruchtig en soms ronduit onbeschoft. Dat zal cultuurverschil zijn, maar toch...Medelijden met de bediening.

The people we met, the different experiences, the dancing, music and entertainment were very enjoyable.

Drei positive Sachen finde ich - der Kaffee ist grossartig, das Essen sehr lecker und die Zimmer sehr geräumig.

Danach bleiben mir leider nicht mehr sehr viele positive Worte.
Die Mitarbeitenden sind zwar grundsätzlich freundlich, aber die Unzufriedenheit ist den Leuten ins Gesicht geschrieben. Die Mitarbeitenden werden ausgenutzt & schlecht behandelt.

Es gibt abends zwei Essenszeiten - wir hatten die erste Essenszeit. Die Bestellung durften wir jeweils nach 20 Minuten Wartezeit aufgeben. Danach warteten wir weitere 25 Minuten auf die Vorspeise, auf die Primi weitere 20 Minuten und den Hauptgang erhielten wir dann eine Stunde nach Bestellung. Das Dessert kam jeweils erstaunlich schnell. Somit sind bereits zwei Stunden des Abends durch.

Es gibt einen Erwachsenenbereich mit Pool, der im Tagesprogramm zur Erholung der Erwachsenen angepriesen wird. Naja - es hat zwar Erwachsene in diesem Bereich, aber noch mehr Kinder. Das interessiert niemanden. Wir haben über mehrere Stunden via verschiedene Wege (Rezeption, höheres Kader, Housekeeping, Security, Deutscher Reiseführer) versucht, dass der Bereich kinderfrei wird - leider ohne Erfolg. Es hat keinen Bademeister, der für Ordnung sorgt (Getränke im Pool, Hereinspringen, Kinder) - niemand fühlt sich verantwortlich.

Im öffentlichen Bereich sind permanent die Toiletten verstopft, die WCs mit Wasser überlaufen oder die Lavabos funktionieren nicht. Saubere Toiletten sucht man.

Das Schiff ist allgemein in einem heruntergekommenen Zustand - (z.B. kaputte Liegestühle, es tropft von der Decke, kaltes Wasser beim Duschen).

Alles in allem sind diese Probleme darauf zurückzuführen, dass es viel zu wenig Personal hat und die noch vorhandenen Mitarbeitenden ausgenutzt und schlecht behandelt werden. Die oberste Etage interessiert sich nur für sich & das Geld. Es wird gespart, wo man nur kann - das auf Kosten der Gäste & Mitarbeitenden.

Bewertung bezieht sich auf Reise im April auf der Costa Pazifica.

Big hygiene issues, never again. Our kid got very sick because of the food in the restaurant. We filed in our complaint at the reception. The staff couldn’t care less.

empresa cobra servicios no prestados!

estabamos del crucero por Caribe, nos enganaron y cobraron los 350 euros sin ningun aviso o informacion, por otra parte cobraros los paquetes encima.

al reclamar, parece que les da igual, porque no responden y no devuelven dinero!

despues de las vacaciones, un disgusto increible!

Wij hebben in oktober een cruise geboekt bij Costa via Stipt Reizen. Al meteen viel op dat het lang duurde voordat we te horen kregen of een mindervalide hut beschikbaar was. Toen dit eindelijk bevestigd werd, moesten we direct een flinke aanbetaling doen van €1.173. Nu eist de organisatie ook nog een restantbetaling van €500, terwijl wij door een onredelijke beslissing van Costa genoodzaakt waren om de reis te annuleren.

Costa keurde mijn elektrische rolstoel af vanwege de accu, ondanks dat dit nooit eerder een probleem was bij andere reisorganisaties. Zonder mijn eigen rolstoel ben ik niet zelfstandig, wat betekent dat mijn man continu voor mij zou moeten zorgen en hij ook geen ontspannen vakantie zou hebben. De enige “oplossing” die werd geboden was een handbewogen rolstoel, wat voor mij geen werkbare optie is.

Nu blijven we achter met een verloren aanbetaling en een reis die we niet kunnen maken.

Wij vinden het onacceptabel dat zowel Stipt Reizen als Costa Cruises zo omgaan met rolstoelgebruikers. Er is geen enkele coulance of begrip getoond, terwijl wij tijdig en correct hebben gehandeld. Wij voelen ons gedupeerd en raden andere mindervalide reizigers aan om goed na te denken voordat ze met deze organisaties in zee gaan.

Date: 16/02/2025
Itinerary: Dubai, Oman, Qatar, Abu Dhabi
Ship: Smeralda

The experience on this cruise was beyond disappointing. The staff were neither professional nor friendly, speaking to guests in a condescending manner as if reprimanding them rather than providing service. The outdated decor only added to the overall dreary atmosphere.

The entertainment was a complete disaster—poorly scheduled and executed. One show would be on the 6th floor, and then 45 minutes later, another would be on the 18th, creating unnecessary chaos with the elevators. There was never enough seating, forcing half the audience to stand uncomfortably. To make matters worse, the quality of the performances was subpar and hardly worth the effort.

The service was just as appalling. One night, I simply requested a bottle of water from the bar before heading to bed, only to be rudely refused because of a private party. I was told to go to another bar, even though I had an ankle issue that made walking difficult. My cabin was on the 16th floor, and the nearest bar was on the 8th, yet the bartender showed zero empathy, coldly suggesting I try room service instead of offering any assistance.

The food was another nightmare. The buffet on the 8th floor was consistently filthy, overcrowded, and filled with an unbearable smell. The restaurants were slightly better, but the food itself was completely tasteless. In an entire week, there was only one dish that could be considered genuinely good.

To top it all off, the attitude of the staff was appalling, especially if you didn’t have a drink package. It was as if not purchasing one automatically labeled you as inferior. I have health issues that prevent me from drinking alcohol or coffee, so I didn’t opt for the package—but I still paid for my bottled water and mocktails. That, however, didn’t stop the staff from treating me with unnecessary judgment and unprofessionalism.

And then there's reception—I don't even know where to start! It was always crowded, with people shouting and looking incredibly frustrated. I had to visit reception three times, and not once was I helped. Either the staff didn’t know anything about what I was asking, or the area was so chaotic that it was impossible to get any attention. Seeing at least 50 people in front of the desk with frustrated faces really shows just how hectic everything was on this ship.

In Abu Dhabi, my daughter's passport was randomly selected for an extra security check at the port—something I was never informed about beforehand. Instead, I was rudely woken up at 6 am on the same day and told to rush down to reception with her passport. When I arrived, the staff had no idea what was going on. I had to wait 15 minutes before someone finally came and took my daughter's passport. When I asked when and how I would get it back, I got no clear answer. The receptionist just kept repeating, "You’ll get it, don’t worry," which was not at all reassuring.

At 9 am, we left the ship, and that’s when everything went wrong because we were never given any proper instructions about the process, which, by the way, turned out to be quite simple. Instead, the security staff shouted at us from the ship all the way to the port security. It was an awful experience! The lack of communication and the chaos caused unnecessary stress, and it felt like no one cared to help us properly.

Overall, this was an unpleasant experience from start to finish. The lack of hospitality, poor service, dreadful entertainment, and terrible food made this cruise an absolute disappointment

We were charged a daily fee that we were never notified of. The crew was indifferent, nasty and uncaring. The food was miserable at best. Such as ham and cheese omelets with no ham or cheese. The shrimp and prawns still had the intestines intact, should have been removed. In our opinion spaghetti and meatballs tasted like canned, onion soup was like onion gravy, spaghetti with mushroom sauce was more like canned mushroom soup. Nickel and dime us everywhere. Kept walking around and offering specialty restaurants. Photographers stalked passengers. Never given an option for seating in the dining room. Never asked when we needed to disembark so we were forced to carry our own luggage off the ship with my husband in a wheelchair. Stateroom wasn't cleaned until we issued a complaint and no turn down service. A meeting was organized with department heads and we felt like it was an inquisition. Daily "activities" were a joke. All in all, we will never cruise with Costa again, we would rather stay home. It was a miserable experience.

Checklist of bad for the Costa Toscana
* Complete disorganization, cruise employees will give you different answers.
* At least 50% of the guests were coughing, after two days, so was I. I am still coughing. It's a sick ship. Even the employees cough.
* The staff works 7 days a week, 10 or more hours per day. They struggle to cope. Costa lures in people from Eastern Europe, Egypt and the Philippines.
* I liked the food. I didn't like elbowing my way to get to it. The dinner would have been good if I hadn't been rushed to eat it. You are forced to eat fast to get the next group inside to eat.
* EVERYTHING is extra. WATER is only available from the buffet at meal time. You are told not to fill your water bottles. You can't get WATER from 2AM to 7 AM. Coffee is only available at breakfast, WATER is available at lunch, you get wine or water at Dinner.
*You must buy a drink plan or else no water for you.
*The shows were good, but you can't see the performance from most of the seats.
* After seven days we felt like we were freed from a prison.
Don't do it!

Bad bad bad. If you pay the extra drinks plus package you will get a lot of "I'm sorry sir, this drink is finished". A lot. I'm currently in the cruise Costa Smeralda and really disappointed about this package. Bad bad experience with drinks. Most of the premium not available, you basically pay for nothing.
This is why they have negative reviews and should be distributed by everyone.
Don't pay and alternatively reserve with a real and better alternative cruise company.
Only one good: Starlink

Expérience catastrophique : Sécurité inexistante et hygiène douteuse

Notre croisière avec Costa a été une énorme déception, entre un grave problème de sécurité, une gestion catastrophique, un manque d’hygiène flagrant et des nuits impossibles à cause du bruit.

🔴 Un intrus dans notre cabine dès le premier jour !
À notre arrivée, nous avons découvert la porte grande ouverte et un passager alcoolisé manipulant nos affaires, renversant de l’alcool partout. Ce dernier s’est enfui après avoir déclaré qu’il « faisait une visite »… Nous avons immédiatement signalé l’incident à la réception et à la sécurité, photos et vidéos à l’appui, mais la réponse de Costa a été désastreuse.

⏳ Des heures d’attente pour une solution médiocre
Nous avons dû attendre plus de 6 heures avant qu’une alternative nous soit proposée. La nouvelle cabine était d’une catégorie inférieure, avec un balcon trois fois plus petit que celui que nous avions payé en supplément. Pourtant, on nous avait assuré que nous aurions une cabine équivalente… Mensonge total !

🚢 Un service client dépassé et inefficace
Pendant plusieurs jours, nous avons demandé des nouvelles de l’intrus qui s’était introduit chez nous. Aucune enquête sérieuse, aucune explication, aucune action concrète ! Malgré nos preuves (vidéos et photos), il semble que Costa n’ait absolument rien fait pour retrouver cet individu.

🧼 Propreté déplorable : un bateau sale et mal entretenu
En plus du manque de sécurité, l’hygiène du bateau laissait clairement à désirer :

Les moquettes des couloirs et des parties communes étaient tachées et sales.
De la poussière et des détritus un peu partout, preuve d’un nettoyage insuffisant.
La cabine qu’on nous a attribuée n’était pas propre, et malgré un soi-disant nettoyage, il restait des traces d’alcool de l’incident initial.

🌬️ Impossible de dormir à cause du bruit du vent
Comme si ça ne suffisait pas, les joints des portes du balcon étaient tellement arrachés que le vent sifflait toute la nuit. Résultat : impossible de dormir à cause du bruit infernal.
Une croisière est censée être reposante… Costa a réussi à nous faire vivre l’inverse.

💸 AUCUNE compensation juste pour les préjudices subis
Nous avons perdu du temps, de l’énergie et notre séjour a été gâché dès le départ. La seule compensation ? Un repas au restaurant sushis a 46euros, comme si cela allait compenser le stress, les heures perdues et le non-respect du service payé comme le choix de la cabine a hauteur de 200euros et le sejour de plus de 2000 euros ! IL EST OU LE REMBOURSSEMENT meme partiel ????

📉 Une compagnie dépassée par les problèmes
Chaque jour, la réception était envahie de passagers en colère – plus de 600 problèmes signalés quotidiennement pour 6000 passagers. Costa semble incapable de gérer correctement une croisière de cette envergure.

⚠️ CONCLUSION : À éviter absolument !
Aucun respect du client, manque de sécurité flagrant, gestion désastreuse des incidents et service client inexistant. Si vous voulez des vacances sereines, fuyez Costa Croisières !

If you don't look horrible food, if you don't like a totally ignorant management team, if you don't like a bad value for your money, better avoid this company. This company exploits its employees and has no respect for its clients. Never again I book with Costa.

Één grote ergernis

Eerder een cruise gedaan met de costa Toscana. Was goed. Daarom nu bij stipreizen een kerst cruise naar VAE geboekt ,nu met de Costa Smeralda. In een woord vreselijk.
Ik heb 23 klachten
Een aantal hier:
1 De hut was de helft kleiner dan op de Toscana.
2 Ons toegewezen restaurant was 1 1/2 dag gesloten.. Het andere restaurant waar we naar werden verwezen was overvol.
3 De laatste dag werd verwacht dat we om 08.30 uur de koffers ophaalden en het schip verlieten. Konden we voor de Terminal 3 uur wachten op de transfer naar het vliegveld. Er was niets om op te zitten.
4 De ontbijt restaurants sloten soms al heel vroeg. Eentje om 09.00 uur. Ander om half 10.00. Kwam je in het restaurant dat om 11.00 uur sloot dan had je bijna niets meer.
5 Sommige mensen namen tassen vol brood,broodbeleg en fruit mee naar hun kamer. Soms was er geen brood meer,geen fruit behalve harde stukken water meloen.
6 De beloofde kerstsfeer op de boot was ver te zoeken. Op 2 dekken stonden een paar kerstbomen.
7 Soms moest je 20 min in de rij staan voor een roer ei. Dan weer 10 min in de rij voor beleg. Soms moest je maar een tafel zien te bemachtigen. Enz,enz
Veel te massaal. Komen beloften niet waar.
8 De beloofde live optredens waren 1 keer op een video scherm een optreden van een band.
6 persoons band was 1 meneer op een klein orgeltje.
9 Het eten was vaak niet zoals je zou verwachten
10 De bedragen op de drankkaart klopten de eerste 2 dagen niet. Veel mensen in de stress. Moesten we weer in de rij om de kaarten te laten vervangen .
Zo heb ik nog 13 klachten ...Ik heb alleen maar irritaties opgelopen en kwam daardoor dood moe thuis.
Nooit meer op de Tosca Smeralda.