Ignored cancellation, still shipped — extra costs incurred (My previous review was removed from their website)
Ordered a hoodie and cancelled immediately after placing the order, before it was even shipped. I never received a response, and the item was still shipped from the US anyway. Because of this, I ended up paying €29.95 in shipping and €13 in import fees — all of which could have been avoided if my cancellation had simply been processed. This completely goes against EU consumer law, which gives customers the right to cancel an order within 14 days. Very disappointing experience. Poor communication and no respect for customer rights.







