easy to use website and delivery was swift, i have auto- order on and the nappies arrived just as the other lot were finishing. nappies themselves hold a lot however it would be nice to have clearer b... Zobacz więcej
Reakcja na opinię
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I have a subscription (very efficient) for Invizi pants and booster pads. I wear the pants + pad at night and now I can at last get a full, stress-free night’s sleep which after many years of bouncing... Zobacz więcej
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I’ve only discovered invisi pads recently but I can honestly say that they are one of the best quality ones I’ve ever used. They have plenty of choice to choose from and after a few trials with diffe... Zobacz więcej
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Total confidence using these boosters, you can layer up 2 for nighttime or longer journeys, I have tried many brands over the last 6 months , I loved how thin they are yet super absorbant. I was impre... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Quality incontinence products discreetly delivered directly to you at the right time and the right price. Pads, pants, nappies and protectors for all levels of need, with better odour control, hypoallergenic skin health, comfort and convenience.
Dane kontaktowe
49 Greek Street, W1D 4EG, London, Zjednoczone Królestwo
- 0800 088 5955
- hello@confidenceclub.co.uk
- confidenceclub.co.uk
4,6
Doskonała
173 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od ConfidenceClub
Hi Mercy,
Thank you so much for your review! We always pride ourselves on giving the best service to our customers.
Thanks again,
The ConfidenceClub Team
I have not made a purchase
I have not made a purchase, yet. But have to wonder why your address is listed as Club 49, a bar with bad reviews that sounds like a sex tourist rip off judging by reviews...is this one of those "virtual"offices and you are all in Australia...must take a while for orders to come through?
25 czerwca 2024
Opinia niezależna
Odpowiedź od ConfidenceClub
Hi Andy,
It's unfortunate that you've decided to leave us a review without having bought anything from us. Our address is 49 Greek St, London which has a club downstairs. Just to confirm, we have employees in the UK, a warehouse in the UK, and have thousands of 5-star reviews based on our service and products. Maybe you would like to try our products, risk-free, and then leave a fair review based on your experience.
The ConfidenceClub team
Many Thanks.
Thank you for your update regarding my repeat order and your excellent product. I look forward to my next delivery.
Valerie P.
14 czerwca 2024
Opinia niezależna
Odpowiedź od ConfidenceClub
Hi Valerie,
Thank you so much! We're glad that you've enjoyed both our service and product!
Kindly,
The ConfidenceClub Team
Speed of delivery and quality items
The speedy delivery,the quality of the items and ease of ordering,very happy with price but still wish you did smaller cartons not everyone has storage space for 6 packs
24 maja 2024
Opinia niezależna
Odpowiedź od ConfidenceClub
Hi There,
Thank you so much for your review! We're so glad you've been enjoying our product.
We understand that everyone may not have the space for holding so many cartons, so a good alterative you could look into is our Never Run Out service, which will routinely deliver the product to your door!
You can read more about it here: https://confidenceclub.co.uk/pages/never-run-out
Thanks,
The ConfidenceClub Team
A mistake.
The product is superior to other brands I’ve purchased from stores and after trying with one pack decided to purchase the 12 boxed pack, which was a mistake in as much as I don’t have room in my flat to store them. It would be helpful if a smaller pack was available.
25 maja 2024
Odpowiedź od ConfidenceClub
Hi Reginald,
Thank you so much for your review! We pride ourselves in creating a high-quality product for our customers.
A good alternative to buying cartons, would be our Never Run Out service, which will routinely deliver single packs to your door. It will also save you an extra 10% per order!
You can read more about it here: https://confidenceclub.co.uk/pages/never-run-out
Thanks,
The ConfidenceClub Team
Excellent products
I ordered the youth pants for my autistic grandchild, they are brilliant, they fit perfect and we have no leaks my grandson said they are so comfortable to wear. Very good customer service , quick delivery and they came in discreet packaging.
25 maja 2024
Odpowiedź od ConfidenceClub
Hi Deb,
Thank you so much for your kind words! We're so glad that these have been able to help your grandchild and that he's found these comfortable.
Kindly,
The ConfidenceClub Team
Had what I wanted in stock and from…
Had what I wanted in stock and from ordering to delivery is exceptional. Well priced products
25 maja 2024
Odpowiedź od ConfidenceClub
Hi Patricia,
Thank you so much for your review! We're so glad you've been enjoying our service and our products.
Kindly,
The ConfidenceClub Team
Pads
I use pads which I find are more comfortable than the pull ups. The only problem I find is that the adhesive isn’t strong enough which can lead to embarrassing situations. However this is something I need as I get older so will persist for now. When they stay in place they are comfortable enough.
31 maja 2024
Opinia niezależna
Odpowiedź od ConfidenceClub
Hi there,
Thank you so much for your honest review! We'll keep that in mind as we continue to develop our products.
Kindly,
The ConfidenceClub Team
They are ordered one day and two days…
They are ordered one day and two days later they're delivered.
24 kwietnia 2024
Odpowiedź od ConfidenceClub
Hi Jennifer,
Thank you so much. We pride ourselves on our speedy and discreet delivery!
Kindly,
The ConfidenceClub Team
Wonderful customer service.
Wonderful customer service when l had a query on a "never run out" order.
8 maja 2024
Opinia niezależna
Odpowiedź od ConfidenceClub
Hi Frank,
We're so glad we were able to help you out with your question! Thank you so much for your review.
Kindly,
The ConfidenceClub Team
They sent my order very quickly as…
They sent my order very quickly as promised the whole ordering process was extremely easy
9 maja 2024
Opinia niezależna
Odpowiedź od ConfidenceClub
Hi Lynne,
Thank you so much, we always pride ourselves on excellent and fast customer service and delivery!
Kindly,
The ConfidenceClub Team
Delivery is awful
Delivery is awful. Company is let down badly by Evri who deliver their products.
3 times order has been delayed by a week. And once products were missing.
Won't be using again as too unreliable.
3 maja 2024
Opinia niezależna
Odpowiedź od ConfidenceClub
Hi Tina,
We're so sorry you've had this unfortunate experience. If you'd like to reach out so we can get to the bottom of this and we can organise a full refund, you can email us at hello@confidenceclub.com.au or call us on 1800 86 11 99.
Thank you,
The ConfidenceClub Team
I needed "just in case" pants which I…
I needed "just in case" pants which I have found in the dailee pant range. The blue pants are very comfortable and easy to put on. The delivery has been very quick and well packed. Parcel can be left in my porch even in the rain. Very pleased with this product.
S.J.D.
4 kwietnia 2024
Opinia niezależna
Odpowiedź od ConfidenceClub
Hi SJD,
We love hearing feedback our customers and we're glad to hear that you've found our pants comfortable and easy to use.
Thanks for supporting a local business!
The ConfidenceClub team
Odpowiedź od ConfidenceClub
Thanks for the kind review, Laura! We're glad to hear that they're working well for your little one :)
The ConfidenceClub team
Look good and my son said they were comfy however…
Look good and my son said they were comfortable however he leaked through them both nights he wore them so, not so impressed on the absorbency which was why I bought them due to them saying they hold a lot.
25 marca 2024
Odpowiedź od ConfidenceClub
Hi Rebecca,
We're sorry to hear that your son still leaked through them. There are a couple of options - we recommend trying a booster pad inside the nappy. This will add extra absorption and has helped a lot of customers prevent leaks from heavy voids.
Alternatively, if you are not happy with your purchase, we offer a full money-back guarantee on all purchases. You just need to reach out to our customer support team online or over the phone.
Thanks
The ConfidenceClub team
Good product but delivery service is terrible
Despite stating to not leave my delivery in a rubbish bin outside, it was left in there.
25 marca 2024
Odpowiedź od ConfidenceClub
Hi Jessica,
We are sorry that this happened with the delivery. The couriers are not part of ConfidenceClub, but we will pass on your feedback to ensure they read your delivery instructions in the future. If it continues to happen, please call our customer support team and we can try and investigate further with the couriers on your behalf.
Thanks
The ConfidenceClub team
Great company to deal with
Great company to deal with, always very helpful and very prompt with deliveries.
25 marca 2024
Odpowiedź od ConfidenceClub
Thank you for the kind review, Anna. We're always glad to hear positive feedback from our customers :)
The ConfidenceClub team
Very good product
Very good product. Excellent customer service - changed my order at last minute before dispatched- sorted very quickly.
24 marca 2024
Opinia niezależna
Odpowiedź od ConfidenceClub
Thank you for the kind review, Jenny. We're glad that we were able to help you with your order in time - we think our customer support team are pretty great!
Thanks
The ConfidenceClub team
Wrong pants for me..... oops!
I ordered the slip-on pants which did not fit me. I informed the company and I received a replacement of the pull-on pants which fit perfectly at no cost to me. All communications have been polite and positive.
19 marca 2024
Opinia niezależna
Odpowiedź od ConfidenceClub
Thank you for the kind review. We love getting feedback like this, and we're glad to hear that the customer support team was able to sort out the replacement with no issues.
The ConfidenceClub team
Ordering It helps me reminding me when to order
It helps me reminding me when to order, as I now have a bad memory thanks
23 lutego 2024
Odpowiedź od ConfidenceClub
Thanks for the kind review :) we're glad that our reminder service has helped you remember when to put your next order in!
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