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Concord Health Supply Recenzje 14

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Wynik TrustScore: 4 na 5

4,2

Dostawca sprzętu medycznego
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Informacje dotyczące firmy

  1. Dostawca sprzętu medycznego

Napisane przez firmę

We are the #1 Amazon retailer of USA made pulse oximeters! Located in the heartland, our family owned business is in suburban Chicago. We know that our business is built on service excellence and we value each and every customer.

Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

14 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

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Oceniono na 5 z 5

Hand Sanitizing Wipes

Hand Sanitizing Wipes: Convenient individual packaging and safe ingredients.
Concord provides excellent service and pricing.

3 grudnia 2025
Opinia niezależna
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Odpowiedź od Concord Health Supply

Thank you so much for your 5-star review! We're delighted to hear that you're enjoying our hand sanitizing wipes — the convenient individual packaging and safe ingredients are features we know our customers really value. At Concord Health Supply, we work hard to source quality health and safety products at competitive prices, and it's wonderful to know that our service and pricing hit the mark for you. We appreciate your support and look forward to serving you again!

Oceniono na 5 z 5

Excellent customer service

I called the customer service number with questions regarding the various ear lobe pulse oximeters. I was greeted by a rep who explained the various brands, models, & costs. He also answered my additional questions. Since I called later in the day, he went over shipping methods that would accommodate my needs. The rep exceeded my expectations in terms of professionalism, courtesy, & assistance. Later, I checked prices on various medical items available and prices were comparable to prices that I found on other websites.

15 stycznia 2026
Opinia niezależna
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Odpowiedź od Concord Health Supply

Thank you for your excellent 5-star review and for choosing Concord Health Supply! We're thrilled that our customer service rep provided professional, courteous assistance by explaining the various ear lobe pulse oximeters (including trusted brands like Nonin and Masimo ear clip sensors), covering models, costs, and your additional questions. It's fantastic that he exceeded expectations with flexible shipping options—even on a late-day call—and that our prices on medical items were competitive with other websites.

We pride ourselves on offering reliable ear lobe pulse oximeters and ear clip sensors for accurate SpO2 monitoring, backed by exceptional support. Your feedback means the world—thank you, and we look forward to assisting you again soon!

Oceniono na 5 z 5

Terrific Customer Service

When I connected with, John yesterday,
He was very helpful. He waited for the information I needed. What John couldn't do. He immediately called the department that could help. We didn't get an answer right away. However, he contacted me threw email by the end of the day

5 grudnia 2025
Opinia niezależna
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Odpowiedź od Concord Health Supply

Thank you for your wonderful 5-star review and for choosing Concord Health Supply! We're so grateful for your kind words about John and his outstanding customer service. We're delighted to hear that he was very helpful, patiently waited for the information you needed, quickly reached out to the right department when necessary, and followed up with you by email by the end of the day—even when the answer wasn't immediate.

At Concord Health Supply, we pride ourselves on responsive, caring support like John's. Your feedback means the world to us—thank you again, and we look forward to assisting you anytime!

Oceniono na 1 z 5

I don't recommend

I ordered a medical device that began malfunctioning immediately. I reached out within the return window, explained the issues clearly, and even offered to send photos proving the item was undamaged and complete. I was told I’d receive a refund if their evaluation confirmed everything I said—but they refused to confirm the terms in writing.

The entire process remained vague and conditional. There was always room left to deny the refund once the item was returned. The tone of the communication made me increasingly uneasy, and I did not trust that a refund would be honored.

I’m now out $800. I found the experience stressful, unnecessarily combative, and risky for any customer, especially when making health-related purchases. I would not recommend this company.

Dr. O’Brien

29 czerwca 2025
Opinia niezależna
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Odpowiedź od Concord Health Supply

NOTICE: This reviewer has repeatedly left negative feedback across many vendors and platforms, having the same problems with all, which may not reflect typical customer experiences. We encourage looking at a broader range of reviews to get a balanced perspective.

Hello Dr. O'Brien,

Thank you for your feedback. We are very sorry that you were left with a negative impression of our company. We take pride in our customer service and made significant efforts to assist you, including involving the manufacturer’s leadership and our executive team, as well as sending multiple prepaid return labels from both the manufacturer and our company.

We understand your hesitation, but we must inspect these medical devices upon return before a refund is issued. This is a standard industry practice to ensure safety and honesty, and is clearly stated in our written policy. Because the item was never returned to us, we could not complete the refund process. We wish you the best.

Oceniono na 5 z 5

Outstanding and very responsive…

Outstanding and very responsive customer service.
Excellent product. Quick shipping. Highly recommend.

1 kwietnia 2025
Opinia niezależna
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Odpowiedź od Concord Health Supply

Thank you for your review and your business!

Oceniono na 5 z 5

John was very patient


John was very patient, knowledgeable, friendly and attentive to detail. I had a problem and he helped me solve it. GREAT CUSTOMER SERVICE !

17 lutego 2025
Opinia niezależna
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Odpowiedź od Concord Health Supply

Thank you so much for the fantastic 5-star review! 🌟
We’re delighted to hear that John provided patient, knowledgeable, friendly, and attentive service while solving your issue quickly. Outstanding customer service is what Concord Health Supply is all about, and feedback like yours makes our whole team smile!

Thank you for trusting Concord Health Supply – we truly appreciate you and look forward to helping you again! 😊

Oceniono na 5 z 5

Customer Service Makes a Difference

I purchased a $190 pulse finger sensor pulse oximeter from Concord because it was rated the best available by a New York Times article. Cheaper pulse oximeters have never worked for me, and I thought this more expensive sensor might work better. Unfortunately, I still got widely varying readings from the oximeter, and so I gave them a 1-star rating in my online review. A couple of days after posting the review, I got a call from John, a customer service rep with Concord, inquiring about my experience and offering to help. After some discussion, he recommended a must-site sensor hand held pulse oximeter, which he said worked better for customers who experienced poor signal quality with finger only devices. The new hand-held pulse oximeter arrived by mail today, and it works much better. I get an accurate, consistent reading within about 15 seconds of attaching the sensor to my ear lobe. John sent me a prepaid mailing label to return the original pulse oximeter for credit. I am very pleased with the customer service I received.

16 października 2024
Opinia niezależna
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Odpowiedź od Concord Health Supply

Thank you so much for the wonderful 5-star review and for updating your experience! 🌟

We’re truly grateful that John was able to turn things around by listening to your needs and recommending the multi-site handheld pulse oximeter with earlobe sensor that delivers the accurate, consistent readings you were looking for. Outstanding customer service and finding the perfect solution—even when the first device isn’t quite right—is exactly what Concord Health Supply strives for every day.

We’re so happy you now have a reliable pulse oximeter that works great for you, and we sincerely appreciate you giving Concord Health Supply the chance to make it right.

Thank you again for your trust and kind words—customers like you make our work rewarding! 😊

Oceniono na 5 z 5

Masimo Pulse Oximeter MAS-9909

I purchased a Masimo Pulse Oximeter MAS-9909 from ConcordHealthSupply for $300. While still I have issues with the Oximeter the help I received from Concord Health Supply was amazing. He took the time to help me download the correct app, get it paired to my iphone, he sent me a link to the oximeter documentation, answered questions about the display and settings. This is a first class company.

21 września 2024
Opinia niezależna
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Odpowiedź od Concord Health Supply

Thank you so much for the fantastic 5-star review! 🌟

We’re so glad our team could deliver the amazing, patient, and thorough support you deserved—helping you download the correct Masimo app, pair your Masimo Pulse Oximeter MAS-9909 to your iPhone, sending the documentation link, and walking you through the display and settings step by step. Providing first-class customer service is at the heart of Concord Health Supply, and we’re honored you called us a first-class company!

Thank you for choosing Concord Health Supply and for your kind words—we truly appreciate you! 😊

Oceniono na 5 z 5

Amazing Customer Service

They went above and beyond to help me troubleshoot an old device we received from the hospital that started malfunctioning. John spent time on multiple occasions helping me figure out the solution and getting us the correct parts to be able to continue to monitor my special needs daughter's oxygen concentration and pulse rate at home. I will be a returning customer and HIGHLY recommend this company!

6 września 2024
Opinia niezależna
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Odpowiedź od Concord Health Supply

Thank you so much for the wonderful 5-star review! 🌟

We’re truly touched that you called our support Amazing Customer Service! John and the team are dedicated to going above and beyond—especially when it comes to helping families monitor oxygen concentration and pulse rate for special needs loved ones. We’re so glad we could troubleshoot your device, provide the correct parts, and keep your daughter safely monitored at home.

Thank you for your trust, your kind words, and for recommending Concord Health Supply—we’re honored to have you as a returning customer! 😊

Oceniono na 5 z 5

very happy with my wrist pulse oximeter

This company is the supplier of my favorite device, the CONTEC wrist pulse oximeter.
Concord Health provided quick delivery of the several versions I ordered over the years. When I had problems with another device I tried, they were very quick to offer a refund.

2 lutego 2023
Opinia niezależna
Logo Concord Health Supply

Odpowiedź od Concord Health Supply

Thank you so much for the fantastic 5-star review! 🌟

We’re delighted to hear you’re very happy with your CONTEC wrist pulse oximeter and that Concord Health Supply has become your trusted source for this favorite device! It means the world to us that you’ve experienced quick delivery on every order over the years and fast, hassle-free refunds when needed.

Thank you for your continued loyalty and kind words – we truly appreciate you and look forward to serving you again soon at Concord Health Supply! 😊

Oceniono na 5 z 5

I do very few reviews

I do very few reviews, but some institutions/ companies deserve them when they excel, whether good or bad. The sales reps at this company are very knowledgeable about their products and willing to help you. I nearly returned a product because it has a battery installation that is NOT intuitive. Concord is a distributor and not a manufacture, so this is not their fault. The sales reps quickly new the answer to the problem. The product is the Nonin 9590 pulse oximeter, which is a superb product; research it for yourself. I have NO relationship to any member of the company and I am NOT an investor. Here is what you need to know about the 9590: I am a retire physician and have purchased at different times four of these pulse oximeters: personal use, church emergency kit, and friend with asthma. I have used them for emergency evaluations in each situation and am very pleased. Two counter intuitive caveats that should be understood about putting in the batteries: 1) the battery lid must be pushed toward the small gap at the finger opening of the unit to open (don't pull toward you) (2) The batteries go in reverse directions to make the unit operate, however, the two springs side by side make you think the negative ends of both batteries fit against the springs. The unit won't work if the batteries an not put in exactly as directed. I don't store batteries in the unit in case they spoil and ruin the unit. In an emergency situation, these non-intuitive steps and cause confusion and delay.

1 listopada 2022
Opinia niezależna
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Odpowiedź od Concord Health Supply

Thank you so much for the outstanding 5-star review and for taking the time to write such a detailed and thoughtful one! 🌟

As a retired physician, your trust means the world to us. We’re truly grateful that you found our sales team very knowledgeable, quick to help, and able to resolve the non-intuitive battery installation issue with your Nonin 9590 pulse oximeter right away. We’re proud to carry the superb Nonin 9590—a professional-grade device trusted for accurate readings in personal, emergency, and clinical settings—and thrilled it’s served you so well for home use, your church emergency kit, and your friend with asthma.

Thank you for choosing Concord Health Supply again and again, and for your generous recommendation. Customers like you inspire us every day! 😊

Oceniono na 5 z 5

Great company!

26 października 2023
Opinia niezależna
Logo Concord Health Supply

Odpowiedź od Concord Health Supply

Thank you so much for the fantastic 5-star review! 🌟

We're honored you called us a Great Company! At Concord Health Supply, delivering top-quality products, fast shipping, and exceptional service is what we’re all about. Your kind words mean the world to our team!

Thank you for choosing Concord Health Supply – we truly appreciate you and look forward to serving you again soon! 😊

Oceniono na 4 z 5

Delayed items, but resolved

[ EDIT: The company tried to make things right in the end. I received my order quickly, once it did ship. I'll leave my original review, but change the rating with this amendment. ]

My life depends on my ability to test my INR on a regular basis. I ordered testing chips for my device from Concord Health Supply, expecting them to be delivered within the time frame that is given on their website (2-4 days). Instead, my order sat as "Processing" for a week with no update, no e-mails, nothing. I had to reach out to them to figure out what the delay was about, only to learn that, apparently, the chips are on backorder and "should be shipped sometime this week" with no guarantee on when, or even IF they would be sent, only promising that I would receive an e-mail once they actually WERE sent. It would have been nice to know the item was on backorder when I PLACED the order instead of a week later, only after my own insistence. I would have ordered from somewhere else if I had known.

9 października 2023
Opinia niezależna
Oceniono na 5 z 5

Concord Health and John

Concord Health and Customer Service Manager, John. This is the go to company for medical equipment. John helped me select a 02 wrist monitor. I had purchased 3 others from other company's. They were horrible to use and horrible to try and set up. John helped me download their easy to use app so that I can record nightly results. It arrived today and included great simple to understand instructions from Concord. John will help me with connecting results to app so that I can print and take to my Dr. Wish I would have found them first. This is a company you can trust. Highly recommend.

20 sierpnia 2023
Opinia niezależna
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Odpowiedź od Concord Health Supply

Thank you so much for the fantastic 5-star review! 🌟

We’re absolutely honored by your words: “This is a company you can trust. Highly recommend.” Hearing that from you truly means the world to John and the entire team at Concord Health Supply! We’re thrilled John could guide you to the perfect O2 wrist monitor, make the app setup and nightly recording effortless, and ensure everything—from the simple instructions to printing results for your doctor—was smooth and stress-free.

Thank you for placing your trust in Concord Health Supply and for the wonderful recommendation—we’re grateful to have earned it! 😊

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