Compactcarsandvans Recenzje 

153
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Nothing but top class customer service from start to finish. Marc helped me find the right van for my needs and worked with me on getting the best deal possible and kept me in the loop. Great team al... Zobacz więcej

Oceniono na 5 z 5

Our Daughter has just bought her first car from this dealer, one of the guys Marc that dealt with us made the experience easy and faultless. We would highly recommend this dealer they have some l... Zobacz więcej

Oceniono na 3 z 5

​While the initial car buying process was smooth, the after-sales support has been a major letdown. The warranty and care package pitched at the point of sale do not match the reality. I’ve been prom... Zobacz więcej

Oceniono na 5 z 5

Bought a super Hyundai i30, in silver, car was immaculate on collection and I even had a complimentary gift pack full of treats! So far so good, we love it!!

Informacje dotyczące firmy

  1. Dealer pojazdów mechanicznych

Napisane przez firmę

Welcome to Compact Cars And Vans The largest used Car & Van dealer in South Wales! Established in 2001, we have been providing our customers with the highest quality used cars and used vans and Campervans for over 20 years. Our wide range of vehicles has been carefully selected and our experienced team is dedicated to matching our customers with their perfect vehicle. We pride ourselves on a professional and personal approach, with a reputation for excellent customer service. We are a CarGurus Top Rated Dealer 2020 and Motonovo Extra Mile Award Winners 2021, we have also signed the AA Dealer Promise. We are audited every year to confirm our fulfilment of this highest level of customer service. This has enabled us to build a loyal customer base and earned hundreds of positive reviews from happy customers. Our customers can drive away with confidence as all of our vehicles are HPI checked, provided with a fresh service and a brand new MOT certificate, clear of any advisories. Our team of top technicians puts each vehicle through a comprehensive series of vehicle checks to ensure they are safe and in top condition. We also provide 12 months’ AA Breakdown Cover completely free as well as an award-winning warranty. If you’re looking to purchase a vehicle on finance, we have an experienced team of finance advisors on site. We work with a range of trusted finance partners which enables us to find you the best deal with options available from 7.9% APR. We can also offer part-exchange deals, or if you’re looking to sell your car we provide a hassle-free process that maximises the value of your vehicle. Browse our wide range of quality used vehicles online today or come and visit us at our dealership in Glamorgan where we have more than 100 cars and vans in stock. We’re conveniently located right on Junction 35 of the M4 and our knowledgeable team is here to help seven days a week.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

153 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 80% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(153)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 28

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The whole process was painless

The whole process was painless. Everything was explained every step of the way. The dealership makes sure your car leaves the forecourt with a brand new MOT and they also fix any advisories that may be present. Plus you get a full inspection on the car, plus a service with dealer stamp, plus you get 12 months AA membership for free.

Louis kept in contact with me throughout, despite me writing down my phone number wrong 🙈, he went out of his way to try and contact me to keep me informed rather than just waiting for me to ring in. He also managed to get the car through the inspection and MOT very quickly for us considering there were 2 bank holidays getting in the way.

The prices on their cars are comparable to others in the area, but the new MOT with no advisories and the free AA membership and service is great added value. And they will also change the timing belt on the used car if it is due in the near future according to the service schedule or if it looks worn (I think Louis said every used car qualifies for that but double check of course).

All round great service and a fairly priced car with the benefit of some bonus goodies thrown on top. Highly recommended.

6 maja 2023
Opinia niezależna
Logo Compactcarsandvans

Odpowiedź od Compactcarsandvans

Thank you very much for such a brilliant review, you and your son were an absolute pleasure to deal with, enjoy the Megane:)

Luis Compact cars

Oceniono na 5 z 5

Excellent service and very confident…

Excellent service and very confident that I alway buy a reliable used vehicle from their thorough inspection process and communication is always fantastic

5 maja 2023
Opinia niezależna
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Odpowiedź od Compactcarsandvans

Thank you so much, always good to see old customers of ours return.

Luis Compact Cars

Oceniono na 5 z 5

Michael was fantastic he was very…

Michael was fantastic he was very helpful made looking for a car pleasant and easy
Highly recommended

24 kwietnia 2023
Opinia niezależna
Logo Compactcarsandvans

Odpowiedź od Compactcarsandvans

Hi Mrs Davies,

Thank you for leaving a fantastic review regarding the business and our sales team member Michael! The experience was just as pleasant with yourself and we are glad you would recommend us! Enjoy the vehicle and when your ready for another one, feel free to come back down to us! 😁

Kind Regards
The Compact Cars Team

Oceniono na 5 z 5

Quick and easy professional service

Straight forward from start to finish
Finance all sorted in half a hour thanks to Louis for communicating through every stage of the way
See you you guys for my next car

28 kwietnia 2023
Opinia niezależna
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Odpowiedź od Compactcarsandvans

Thank You very much Paul, remember to bring it back in to show me when you have kitted it all up.

Luis Compact Cars

Oceniono na 5 z 5

Staff are extremely helpful and…

Staff are extremely helpful and friendly. Fab customer service

26 kwietnia 2023
Opinia niezależna
Logo Compactcarsandvans

Odpowiedź od Compactcarsandvans

Hi Andrew,

Thank you for the great review regarding the business and sales team! We’re always on hand to help in any way possible and to make the process easy for all of our customers

Kind Regards
The Compact Cars Team

Oceniono na 5 z 5

Brilliant service

We had a brilliant experience looking for our family car. When we walked in we was greeted by Luis and Darren, Darren knew what car would be great and reliable for us. From the time we had a look to when we picked the car up we can't fault anything. Would highly recommend ⭐️⭐️⭐️⭐️⭐️

22 kwietnia 2023
Opinia niezależna
Logo Compactcarsandvans

Odpowiedź od Compactcarsandvans

Hi Emma,

It was an absolute pleasure for us to have you as a valued customer and leaving such a fantastic review about our sales team members, Darren and Luis! They both are a massive credit to the business and we’re glad that they made the task of selecting a new vehicle as easy as possible for you! When your ready for another one, you know where to find us! 😂👍

Kind Regards
The Compact Cars Team

Oceniono na 5 z 5

I had a great experience when I went to…

I had a great experience when I went to buy a car. From the moment I walked in and was welcomed by Luis, who was excellent, kind, knowledgeable and pleasant, till the time I left with the car I wanted. AAA+++***

21 kwietnia 2023
Opinia niezależna
Logo Compactcarsandvans

Odpowiedź od Compactcarsandvans

Thank you Chris, you were all a pleasure to deal with.

LUIS COMPACT CARS

Oceniono na 5 z 5

Fab customer service,very…

Fab customer service,very welcoming,love my new car, staff are fab and very helpful thankyou,deffo recommend

15 kwietnia 2023
Opinia niezależna
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Odpowiedź od Compactcarsandvans

Thank you very much for the review, enjoy the Volvo.
You were both a pleasure.

LUIS COMPACT CARS

Oceniono na 5 z 5

Fantastic professional service

Fantastic professional service. Quality used cars and affordable prices.
Pleasure to do business with.
Thank you for your wonderful service and experience. The gentlemen are very friendly and extremely helpful.

31 marca 2023
Opinia niezależna
Logo Compactcarsandvans

Odpowiedź od Compactcarsandvans

Thank you for the lovely review Isabel look forward to hopefully selling more vehicles to you in the future 👍😁

Luis CompactCars

Oceniono na 5 z 5

5* customer service and aftersales! Can't recommend enough!!

Me and my wife were looking at serval dealerships, looking for our next car. After having a terrible experience from another car garage, we checked the reviews and we were not disappointed. Micheal helped us from start to finish and made sure we were looked after even weeks from buying the car with any questions we had. The car is beautiful to drive and very happy knowing it has a new mot with no advisories and a service. We 100% recommend compact cars for their customer service and aftersales. Were looking to purchase a van in May and will be going back to purchase it from compact cars without any hesitation. Thanks guys!

13 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Fabulous boys to work with

Fabulous boys to work with, lovely friendly service, will definitely deal with again, Ask For Louis 👍 nice guy

10 marca 2023
Opinia niezależna
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Odpowiedź od Compactcarsandvans

Thank you Neil for your kind words - it was a great pleasure to deal with you

Oceniono na 5 z 5

New car

Nice and cheap for cars staff very helpful highly recommend

2 lutego 2023
Opinia niezależna
Logo Compactcarsandvans

Odpowiedź od Compactcarsandvans

Hi thanks for taking the time to leave us such a great a review, We are so pleased you are happy with the service you received from us. Thank you for recommending us Happy Motoring :)

Oceniono na 4 z 5

good reliable company

made it easy to deal with. they were very helpful and happy to give advice.
we are very happy with our experience.
have already recommended to family and friends.

28 stycznia 2023
Opinia niezależna
Logo Compactcarsandvans

Odpowiedź od Compactcarsandvans

Hi thanks for taking the time to leave us such a great a review, We are so pleased you are happy with the service you received from us. Thank you for recommending us Happy Motoring :)

Oceniono na 1 z 5

Be aware when you buy from them loads…

Be aware when you buy from them loads of doggy cars , they sold me a Peugeot Partner reg AF60SBY and after 2700 mile 2 injectors blow up , send the car back with them and promise will be ready in few days but after everyone else from the store keep telling me different stories( do not say all this time I’ve been using a rental car as my kid was in the hospital and wasn’t enable to travel to him ) , car was rejected and they retained my deposit of 1100£ because I’ve done mile on the car and now they change they’re storie pretend I’ve changed the stereo unit and damaged the dashboard with the mileage , they retained for 3 weeks and damaged my brand new stereo , my dascam and more things missing from the car . Be aware of this company when you buy from them . Hope they enjoyed those 1100£ ! And the story will not end here !!! Do not say that they force you to give them 5 stars review before they handle the car … what a doggy company running after good reviews just the sale man to take his money … again be aware of what you buy from this company!!!!! Check the car 5 times if not you’ll cry after !!!!!

Complain response

Our Investigation

To assess your complaint, we have considered the information you have provided and have contacted the supplying dealer to provide his stance on the deposit refund.

The dealer has confirmed, while you had the vehicle in your possession, you had covered over 3000 miles. The dealer also confirmed you had added modifications to the vehicle , which when removed caused damage to the dashboard. This is why the deposit was not refunded in full

17 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

This is the second car I have bought…

This is the second car I have bought from compact as with my first car the process was easy and straight forward. Salesmen were outstanding would highly recommend.

13 stycznia 2023
Opinia niezależna
Logo Compactcarsandvans

Odpowiedź od Compactcarsandvans

Hi thanks for taking the time to leave us such a great a review, We are so pleased you are happy with the service you received from us, thank you for you loyal custom. Thanks again for the great review Happy Motoring :)

Oceniono na 5 z 5

Great dealers very happy with my ford…

Great dealers very happy with my ford kuga i had today thank darren for looking after me

30 grudnia 2022
Opinia niezależna
Logo Compactcarsandvans

Odpowiedź od Compactcarsandvans

Hi thanks for taking the time to leave us such a great a review, We are so pleased you are happy with the service you received from us and that we were able to help you find you a vehicle that meets all your needs. Thanks again for the great review Happy Motoring :)

Oceniono na 5 z 5

Having worked in the motor trade for…

Having worked in the motor trade for some 50 years, my son inherited the business from me, im constantly impressed with their forward thinking mindset, i have mentioned to my son phil, to use them as a yardstick/guide for future business, well done guys!

9 grudnia 2022
Opinia niezależna
Logo Compactcarsandvans

Odpowiedź od Compactcarsandvans

Hi thanks for taking the time to leave us such a great a review, We are so pleased you are happy with the service you received from us. Thanks again for your kind words and the great review Happy Motoring :)

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