Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Die erste Erfahrung war gut: gelungene Farbabstimmung -´der Einführungspreis. Dann ein deutlich teureres Abo. Bei kurzen Haaren lässt sich die Portion aber halbieren. Die Farbwirkung war schwächer... Zobacz więcej

Oceniono na 5 z 5

Natural looking results, leaves the perfect amount of gray. Been using for years, can’t recommend more highly.

Oceniono na 3 z 5

They says it's bespoke and hand mixed but feels this is just marketing when it's probably there's about 20 options.lots of waste plastic packaging that easy recyclable, even the cardboard box has shin... Zobacz więcej

Oceniono na 2 z 5

This was my first hair and beard colour 7 months ago and I didn’t have the best experience. However they now have a permanent colour version to fully colour rather than fade greys so as they sent a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z produktami do włosów

Napisane przez firmę

At Colorsmith, we believe that when your hair color fits like a glove, you feel like your best self every day. Get ready for a new way to color, with everything you need delivered to your door in one discreet box. Led by a team of real-life colorists at our Los Angeles Headquarters, our custom men’s hair color and beard color takes into account your unique needs to give you a natural-looking finish. Similar to the salon experience, each bottle of hair color starts with a consultation. By taking our Quiz, our licensed colorists get to know you and your color goals before crafting a completely customized shade, made-to-order just for you. From the name on the bottle to the personalized instructions, we’re revolutionizing at-home hair color for men and taking things to the next level by giving you access to a personal colorist at every step along your color journey. Whether you want to adjust your hair dye or beard dye (our patented customization technology can adjust your color down to a ¼ of a shade) or want to learn how to get the best gray coverage, our professional colorists are here to help. In addition to our custom Color Case, we offer professional-grade hair care (like shampoos, conditioners, and stylers) and salon-inspired tools (like scalp massagers). Connect with a colorist today and start crafting your unique shade.


Dane kontaktowe

2,9

Średnia

Wynik TrustScore: 3 na 5

320 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

DONT BUY IT!!

It's so bad!! Don't waste your money on this, I bought one for my beard and followed all the instructions however, it does nothing!! Even caused a rash, this is a scam and needs to be sued.

7 marca 2024
Opinia niezależna
Logo Colorsmith

Odpowiedź od Colorsmith

Lugman - Thank you so much for sharing your feedback. We are sincerely sorry to hear that you experienced an allergic reaction, and that you weren't satisfied with the color result. Please contact hello@colorsmith.co for further assistance.

Oceniono na 1 z 5

Terrible customer service! Avoid!

Terrible experiences I ordered a sample for around £7. Unbeknownst to me this signed me up for a subscription. I got a mail saying I’d be charged £25 for another set of colour which I did not want. Tried to contact customer service to cancel and no response. It got sent and I got charged. After digging down into menus I finally figured out how to cancel further payments terrible and cynical stay away.

26 lutego 2024
Opinia niezależna
Logo Colorsmith

Odpowiedź od Colorsmith

Ladbroke - Thanks for sharing your experience with us, we are sorry for the confusion with our Color Plan. By placing your first order through a promotional price, you have also enrolled in our Plan, which is super flexible, and it can be adjusted or turned off at any time.
We're also sorry for the missing reply to your query. If you need further information or assistance, we're happy to help! Feel free to contact us at hello@colorsmith.co

Oceniono na 1 z 5

They took money no delivery or response…

They took money no delivery or response and it’s been almost a week. Their payment system took my money and order froze online
Sabi sandhu (you have my details and email in support tickets)

17 lutego 2024
Opinia niezależna
Logo Colorsmith

Odpowiedź od Colorsmith

Sabi - Thanks for sharing your experience. We are sorry to hear about this payment issue and for our delayed reply. Upon reviewing your profile, we see that you have already worked with us to resolve your concern. Please let us know if there is anything else we can do to help!

Oceniono na 2 z 5

Gave this a second chance, still didn’t work correctly

This was my first hair and beard colour 7 months ago and I didn’t have the best experience. However they now have a permanent colour version to fully colour rather than fade greys so as they sent a discount code I decided to try this again. I selected the 100% coverage option when ordering.

Unfortunately despite following the instructions to the letter I was still left with greys in my hair and particularly in my beard. I won’t be using this again, tried it twice and it doesn’t do what it says it will.

21 lutego 2024
Opinia niezależna
Logo Colorsmith

Odpowiedź od Colorsmith

Kevin - We are sorry to hear that you were disappointed by the gray coverage. Your results are important to us, and we take our Color Happiness Satisfaction seriously. Please contact hello@colorsmith.co; we'll be happy to tweak your formulation.

Oceniono na 1 z 5

Expensive product for what it is

Expensive product for what it is. The dye is decent but doesn’t last anywhere near the 4 week time it states. Lots of additional tat added to the box to justify the extortionate price.

None existent customer service if you have an issue. Emails and messages ignored. If you want to cancel a subscription, good luck trying to find an option on their scam of a website. Thankfully PayPal refunded me.

21 lutego 2024
Opinia niezależna
Oceniono na 1 z 5

Would not recommend

After application I was fairly happy with the results removed most greys (mid brown) but after 2 shampoos hair dye had almost completely gone but left an orange tint on non greys. Stupidly gave the 2nd delivery a go thinking perhaps I hadn’t left on long enough but same results.
Also very difficult to cancel order via email so had to stop direct payment through Paypal. Had numerous emails, calls, messages regarding payment being cancelled.

11 lutego 2024
Opinia niezależna
Oceniono na 1 z 5

I cancelled my plan

I cancelled my plan, because the last hair dye turned my hair orange, then I was billed again on January 8th. I reached out to the color smith team a couple times asking for a refund, no one responded.

29 stycznia 2024
Oceniono na 2 z 5

Pusher or specilidt beard dye colorSmith

The result is what matters... Terrible. I specifically told my "colorist" hard to cover with red highlights. "ash may be best," cs responded. I will not give them a second chance. Prior I used Simpler but it faded on here quick.

27 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

I've tried their peoduct 3 times and I…

I've tried their peoduct 3 times and I have to say it's totally overpriced for what it delivers. £19.00 plus shipping for something that lasts only a couple of weeks is a joke. They add stuff you don't need to the box just so it looks like you are getting the value for the money you pay. Way overpriced. Won't buy again unless it's a decent price.

2 stycznia 2024
Opinia niezależna
Logo Colorsmith

Odpowiedź od Colorsmith

Marcelo - We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals! Feel free to drop us an email at hello@colorsmith.uk

Oceniono na 5 z 5

True to color

True to color, they get and listen to your feedback. The color lasts a bit longer than others. I also find it easier to apply.

23 stycznia 2024
Oceniono na 2 z 5

Very close to a scam

I ordered a tryout package and it was absolutely never mentioned that this is a subscription whatsoever. This is very close to a scam. I just saw it accidentally because usually when I open a package I double check with my order and eventually discovered that another shipping was planned in 5 days. I even had to create an account first because at the time of odering it was not necessary to have one but to cancel it you need to login. I would rate myself a superuser on things like that but it took me 22 minutes and 7 (!) change confirmation mails to find the hidden functions to stop the subscription. While I would actually love the subscription option for a lot of online products I buy (from cat litter to coffee capsules), it MUST be clear with the first order that it is a subscription. This is hard on the edge, and even before I tried out the product, I dislike the companys strategy.

12 stycznia 2024
Opinia niezależna
Oceniono na 2 z 5

Disappointed

To be fair, I was really happy with the trial product they sent to me and was happy to sign up for future deliveries. But..... They've taken payment but so far no dye. The website tells me my order has been in production since the beginning of January, but still nothing. I've emailed customer services three times with no reply. It's a shame! I was impressed with the colour I received from the trial pack but now I've cancelled any recurring payments.

2 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

Don't trust this company. They sell an inferior product and will not credit your account for this defective hair color.

You would not refund me in complete for wasting months of my time and money for fredulant charges you posted to my credit card. Addtionally, you created these "hair dyes made to order" per our conversation and what I wanted and three months into using your terrible color for hair I still look ridiculous because your colors create a multitood of colors from you hair dye.

26 grudnia 2023
Oceniono na 1 z 5

Does nothing whatsoever

Tried the 10 minute rule it did not dye my beard so I attempted it three more times with zero results I then left it on for an hour and still got no results I asked my wife if she noticed anything different about me and she said no, even when I told her I’d had dye on my beard for 1 and a half hours she said “there is no change”

12 grudnia 2023
Opinia niezależna
Logo Colorsmith

Odpowiedź od Colorsmith

Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. We kindly inform you that we don't recommend splitting the hair color or saving it for future applications, as each color case is custom-formulated for one application. However, we'd love to assist you further. Please contact hello@colorsmith.co for further assistance. We are always happy to help in any way we can.

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