I recently phoned Sarah to get car insurance sorted, and I couldn't be happier with the experience. She took the time to explain everything clearly and helped me get the right policy without any hassl... Zobacz więcej
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Purchased learner driver insurance for daughter. Lots of hidden charges such as a £40 cancellation fee when she passed. Ridiculous when the insurance is designed to end when the driver passes their t... Zobacz więcej
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I have had the insurance from them second time in a row and been quite happy. Michael Gilmore was outstanding. Understood my questions very well and provided detailed information. Happy with the serv... Zobacz więcej
Predatory contract agreements with hidden fees for cancelling. Not only that you are supposed to pay £40 for cancelling your learner policy, but there is also another "fee" based on the month you canc... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Dane kontaktowe
Collingwood House, NE29 6AR, North Shields, Zjednoczone Królestwo
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Średnia
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Con Artists
Con Artists
My daughter passed her Driving test we called to cancel the policy and we were not told about the cancellation fee.
We were hit with £72 for what!!!!
I’d love to know what hard work it takes to charge £72.
DO NOT USE THEM.
17 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Catrina,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Luke
I just wanted to say, one of the team members Luke was amazing. Helped me and my brother solve a mistake that we made with our insurance and he went far beyond to help us as much as he could and solved the issue. Thank you so much Luke!!
17 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Oliwia,
Thank you so much for your kind words! We’re delighted to hear that Luke was able to make the process smooth and straightforward for you. Getting ready for that first drive is a big milestone and we’re glad we could be a part of it.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Safe Driving
The Collingwood Team
Great customer service in taxi…
Great customer service in taxi department Sarah,Lisa,and Michael
17 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Kenneth,
Thank you so much for your kind words! We’re delighted to hear that Sarah, Lisa and Michael were able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Be warned!! Unexpected £120 fee!!!
Be warned!!! £119.05 Policy Cancellation Fee!!!
I am writing to warn others regarding the £119.05 cancellation fee applied following the termination of my son’s learner driver insurance policy.
Having passed his driving test, I cancelled my son’s learner insurance policy with Collingwood promptly and in good faith in order to comply with the agreement. I then had to pay a £119.05 cancellation fee for my son, who is a university student.
Passing a driving test is an expected and foreseeable outcome of holding learner insurance, and the cancellation arose solely as a direct consequence of compliance with my obligation to inform this company of a material change in status. The cancellation was therefore not due to misconduct, misuse of the policy, or any failure on our part.
Furthermore, I was on the phone waiting for 18 minutes before a disinterested ‘agent’ even spoke to me who didn’t apologise for the wait and waste of my time.
I consider the application of a cancellation fee to be disproportionate and inconsistent with the principle of fair treatment of customers.
How employees of this company sleep at night is beyond me. And guess what? They investigate it themselves and judge that it’s all legal. Legal it may be, but ethical? Justified? Fair? It really leaves a bad taste. I hope they are pleased with themselves.
So be warned people, there is a cancellation charge waiting for you when your teenager passes their driving test and it could be as much as £120!!!
15 lutego 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Ryan,
Thank you for getting back to us with further information to help us identify your Collingwood Learner Driver policy and we are very sorry that your experience with us was not as you expected.
We can see that you have raised a formal complaint. Our website journey has been designed to offer full transparency to our customers so they can make a fully informed decision before deciding whether the policy they have selected is suitable and fits their needs, in terms of Policy details, premium and intermediary fees.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Kind Regards
The Collingwood Team
Scam company
Scam company, charge you £40 to leave at the end of the policy. Reported to FCA
12 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Tom,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Great experience
Great experience. Was talked through the whole policy and got explained how it works, the benefits etc.
Luke was a great help, thanks for helping me setup a policy for my son.
12 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Matthew,
Thank you so much for your kind words! We’re delighted to hear that Luke was able to make the process smooth and straightforward for you. Getting ready for that first drive is a big milestone and we’re glad we could be a part of it.
If you ever need anything else or have any questions in the future, please don’t hesitate to get in touch.
Safe Driving
The Collingwood Team
Disgraceful cancellation charges!
The monthly prices were clearly too good to be true, as when it came to cancellation as my daughter had passed her test, she was charged £72. Its learner insurance so obviously the end goal is for the policy holder to pass, new young drivers are already robbed with their first year premiums when passing without having to pay to cancel their learner insurance. Needs making clearer when purchasing online! Absolutely disgusting!
27 lutego 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Katie,
Thank you for taking the time to leave a review and we’re sorry that you were disappointed with your experience with us.
Our website journey has been designed to offer full transparency to our customers so they can make a fully informed decision before deciding whether the policy they have selected is suitable and fits their needs, in terms of Policy details, premium and intermediary fees.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Kind Regards
The Collingwood Team
***Warning do not use***
***Warning do not use***
Please do not use this company for new learner insurance. They are all friendly when you take out the policy, but totally different when you cancel or need a claim. Also be aware you pay £40 cancellation charge when you pass your test as policy then becomes void. Wish we used another company our friends used. Thought we had a good deal at the start. Please think twice before using Collingwood
12 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Redboat,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards,
The Collingwood Team
Cancellation Rip Off
I bought an annual learner driver policy from Collingwood Insurance for my son for £256. The policy clearly stated that once he passed his driving test, the cover would no longer be valid, which I understood.
My son ended up passing with only a few weeks left on the policy, so I was happy to simply let it run to expiry with no refund due.
However, I was very surprised to receive an email saying I now owed a £40 “cancellation fee” because he had passed his test.
The policy had already been paid in full and, once he passed, it could no longer be used anyway. Charging £40 just to allow the policy to end feels unreasonable.
I can see from other reviews that many customers have experienced the same issue. Something to be aware of before buying.
11 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Paul,
Thank you for getting back to us with further information to help us identify your Collingwood Learner Driver policy and we are very sorry that your experience with us was not as you expected.
We can see that you have raised a formal complaint and that is currently being dealt with internally. A final response will be with you shortly.
In the meantime, if you would like to discuss anything further, please do not hesitate to get in touch.
Kind Regards,
The Collingwood Team
Cancellation was smooth
Cancellation was smooth, the waiting time was barely even 5 minutes, and thanks to Godwin I was able complete my transaction smoothly, great insurance for learners.
11 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi George,
Thank you so much for your wonderful feedback! We’re delighted to hear that Godwin was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Excellence customer service
Just wanted to thank Sarah as she has helped me. She was very informative and straightforward with my query. Thanks again
10 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi David,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards,
The Collingwood Team
Best experience with collingwood as my…
Best experience with collingwood as my taxi insurance experience very helpful staff especially Sarah Henderson She was helpful throughout my insurance with collingwood
4 lutego 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Kashif,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Best and cheapest taxi insurance.highly…
Best and cheapest taxi insurance.highly recommended.
2 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Aamir,
Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!
If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.
Have a great day!
The Collingwood Team
Sarah was an absolute pleasure !
Sarah was an absolute pleasure over the phone, she was very informative and answered all my queries perfectly.
10/10 service I would hope she picks up the phone if I ever have to call again.
3 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Max,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah henderson from Collingwood…
Sarah henderson from Collingwood insurance an absolute gem goes above and beyond a real asset to the company 5 star service totally recommend 😊
3 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Shoaib,
Thank you so much for your kind words! We’re delighted to hear that Sarah Henderson was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
I spoke to a lady called Sarah
I spoke to a lady called Sarah, she was just an incredible human, polite, kind and easy to speak to.
My issues was resolved and I’m happy with her customer care.
3 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Kachi,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah Henderson help so much she…
Sarah Henderson help so much she provide me with excellent service. Would definitely recommend her she’s amazing.
25 lutego 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Mickile,
Thanks for the great review, and we're delighted to hear that Sarah was such a help to you. We'll be sure to pass your comments over to her.
If we can help with anything in the future, please do let us know.
Kind Regards
The Collingwood Team
Unexpected £40 fee when the policy…
Unexpected £40 fee when the policy lapsed which was not clear when taking out the policy. Apparently its in the T&C somewhere.....Be wary - cetainly won't be trusting them again....
1 lutego 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Kat,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for taking the time to leave a review.
Kind Regards
The Collingwood Team
Kind Regards
The Collingwood Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had an excellent experience with the support I received from Sara Henderson. She was professional, patient, and incredibly helpful from start to finish. Sara took the time to listen carefully to my concerns, explained everything in a clear and easy-to-understand way, and made sure all my questions were answered.
What impressed me most was her friendly attitude and genuine willingness to help. She handled my issue quickly and efficiently, which made the whole process stress-free. It’s rare to receive customer service that is both knowledgeable and compassionate, but Sara delivered exactly that.
I truly appreciate her outstanding support and dedication. She is a real credit to the company, and I would highly recommend her to anyone needing assistance. Thank you, Sara, for making this such a positive experience! Again, Thank you so much Sara
20 lutego 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Hasan,
What a fabulous review and thank you for speaking so highly of Sarah. We'll be sure to pass your lovely feedback on to her.
If we can help with anything in the future, please do let us know and I'm sure Sarah or one of the other team will on hand to support you in whatever way we can.
Kind Regards
The Collingwood Team
An unreliable insurance company
An unreliable insurance company
An unreliable insurance company. My windscreen replacement was denied and I wasn't informed that I don't have excess on it. Avoid this insurance company by all means as others are better
2 lutego 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Many thanks for taking time to write a review. We aim to provide a high level of service at all times. I have requested more information so that I can review your case.
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