I recently phoned Sarah to get car insurance sorted, and I couldn't be happier with the experience. She took the time to explain everything clearly and helped me get the right policy without any hassl... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Purchased learner driver insurance for daughter. Lots of hidden charges such as a £40 cancellation fee when she passed. Ridiculous when the insurance is designed to end when the driver passes their t... Zobacz więcej
Reakcja na opinię
Sarah was an absolute star throughout the whole process of getting a mid term adjustment on my policy. She updated me the whole way and never forgot to give me a call back to update me on anything. Wo... Zobacz więcej
Reakcja na opinię
Awful. Spent 20 minutes doing a simple learner driver quote for my wife only to be told they can't provide anything. They got all of my details though, address, phone number, email, made me sign up et... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Dane kontaktowe
Collingwood House, NE29 6AR, North Shields, Zjednoczone Królestwo
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,5
Średnia
3 tys. recenzji
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Call taker was helpful and friendly she…
Call taker was helpful and friendly she new her job and we had a laugh she made me feel relaxed 😌 the experience was good 👍 a love Collingwood insurance call takers
5 maja 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Lee,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Huge thanks to Dee-lie at Collingwood…
Huge thanks to Dee-lie at Collingwood Insurance! She was absolutely amazing on the phone today—very patient and answered all my questions clearly. It’s rare to get such high-quality support these days. Highly recommended!
5 maja 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Nasir,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
WARNING! THEY TAKE £40 WHEN YOU PASS???
Be careful, considering this is meant to be a temporary insurance while your child learns and passes as quickly as possible, we were shocked to find after my daughter passed her test within the first year, they took a £40 'Cancellation charge" to congratulate her on passing! Nice touch there Collingwood! Grabbing money any which way they can!
5 maja 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Brian,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Hi I spoke to Dee Lee today
Hi I spoke to Dee Lee today
She is amazing
One off the best Costumer service I seen before
Thank you
5 maja 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Khodadad,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
It's easy to use
It's easy to use. And the staff is very helpful. Thanks to Dee-lie
5 maja 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Rex,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dee-lie was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Imad,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Collingwood Insurance Services…
Collingwood Insurance Services punishing young drivers on the very day they pass their test. On what should be a joyful day my son was punished with a £120 cancellation fee! Unjust and disproportionate to the policy! More a punishment than a congratulations! Please Please Please Protect your children from this company and allow them to enjoy this day as they should without corporate punishments. They should be ashamed of themselves.
1 maja 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Gary,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
My experience is always great and…
My experience is always great and always helpfull 🙂
1 maja 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Michael,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Thanks great service nice and helpful…
Thanks great service nice and helpful lady
1 maja 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Mohammed,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a Great Day
The Collingwood Team
Thank you Dee-lie.You're bing amazing…
Thank you Dee-lie.You're bing amazing and helpful, the service was perfect and quick.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Ahmad,
Thank you so much for your kind words! We’re delighted to hear that Dee-lie was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah was very helpful
Sarah was very helpful and it was a pleasure to have her customer service for a call centre.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Mr. Job,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Sarah you are great!
Sarah you are great!! thank you so much for sorting my cover out. I hope I get to speak to u again on the next call as well. East or west Sarah is the best!
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Usman,
Thank you so much for your kind words! We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Hidden Cancellation Charge
We paid the full amount for the entire year, yet we were sill charged the £40 cancellation fee!
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Mat,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Dumisani,
Thank you so much for your kind words! We’re delighted to hear that Dee-lie was able to assist you in a polite and efficient manner. Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Good for insuarnce but terrible for…
Good for insuarnce but terrible for actually letting you know about cancelation fee for when PASSING YOUR TEST. Passing your test shlukd feel like a reward but instead it felt like a punishment for it. A very unexplained £40 fee for canceling iw reidiclous and to pay premmiums aswell is ridiclous. Terrible woukdnt recommend.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Sonny,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
DO NOT BUY LEARNER INS. IF YOU PLAN PASSING YOUR TEST QUICKLY
I am annoyed I have to even give this company 1 star!
Do not buy learner insurance from this company if you had any intention of passing your test quickly.
I have been charged in total £140.25 for learner driver insurance from 23rd March to 18th April, a total of 26 days!!!!!
22 kwietnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Jacey,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
The process was seamless and the person…
The process was seamless and Sarah was absolutely amazing
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Chigozie,
Thank you so much for your kind words!
We’re delighted to hear that Sarah was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Renewal help
Had trouble with my insurance renewal from other firms. Lisa Thompson was quick to help. She was great at explaining everything and very understanding. Overall brill experience, especially with how draining "life admin" can be at times.
9 marca 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi ish,
Thank you so much for your kind words!
We’re delighted to hear that Lisa Thompson was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Disappointed
£120 for 24 weeks cover, full comprehensive, which I thought was excellent, sadly my son's car fell foul of requiring expensive repairs, so the car was sold on to a garage. Cover was just over 17 days - outside of the 14 day cooling off period. Today, I was advised that "sadly" you are due no refund as the policy you purchased does not offer a refund. No £40 cancellation fee just, no refund. Now, don't get me wrong this is my fault for not reading the small print in more detail, BUT come on Collingwood £120 for 17 days. Final thoughts to those who read this review. Try somewhere else first. On the upside, the two gentleman I spoke with (Callum and Scott) were essentially helpful.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Kevin,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood.
Let us start by saying how sorry we are that your experience with us was not as you expected. We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us.
We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future. We do also appreciate your kind words about Callum and Scott.
Kind Regards,
The Collingwood Team
Hidden cost
Hidden cost, DO NOT USE.
I have insured my car for less than a month and took more 300£ when they cancelled my insurance. Total scam, I would never use them again and I definitely wouldn’t recommend them for anyone
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Collingwood Insurance Services UK Ltd
Hi Omar,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’ve asked Trustpilot to reach out to you to help us identify your policy, and in the meantime, please bear with this brief acknowledgement.
Kind Regards
The Collingwood Team
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