I bought a pepper Mill four years ago and it stopped grinding. When I contacted Cole & Mason regarding their Lifetime Guarantee they told me that this model was now obsolete do sent me a voucher to pu... Zobacz więcej
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I have had my Manhattan salt and pepper mills for the best part of 20 years. Cole and Mason have already replaced a grinder section for the salt mill free of charge a few years ago. Recently I asked i... Zobacz więcej
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High quality products should come with high quality customer service and Cole and Mason delivers on both fronts. One of my salt and pepper mills which I’ve used daily for many years stopped grinding.... Zobacz więcej
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Cole and Mason salt and pepper mills are the best and last for many, many years. When they stop working as effectively as before the company has a life time guarantee policy which they honour immedia... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Exceptional quality salt and pepper mills and kitchenware, designed in England since 1919.
Dane kontaktowe
DK Household Brands, Bridge House, Eelmoor Road, GU14 7UE, FARNBOROUGH, Zjednoczone Królestwo
- 01252 828000
- ecommerce.orders@dkhouseholdbrands.com
- coleandmason.com
4,5
Doskonała
903 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 46% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A Little Late
Item arrived as described. Pleased with it but the delivery took a while
5 stycznia 2026
Horrible experience I contact and send…
Horrible experience I contact and send more than five emails about delivery time and no one answered, Delivery within the UK took 19 days, even though their website states five days. I was on holiday and visiting the UK for six days. It was delivered 10 days after I left UK
5 stycznia 2026
Odpowiedź od Cole & Mason UK
Hi Adel,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe .
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, as mentioned on our delivery and returns page our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Once again we sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
Item arrived in a ripped up boxed and…
Item arrived in a ripped up boxed and was unsurprisingly damaged.
Now having to return a broken item for a refund.
Inappropriate packaging for a fragile item.
5 stycznia 2026
Still waiting
Still waiting. Placed an order for 2 salt/pepper mills 8 days ago. Still awaiting shipping/dispatch confirmation. Emailed twice, no response. Waiting in excess of a week for items to be dispatched and absolutely zero response or communication. Very disappointing. I expected much better from an allegedly quality brand.
14 stycznia 2026
Opinia niezależna
Odpowiedź od Cole & Mason UK
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and truly appreciate you bringing this to our attention.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. If your order has not yet arrived, please could you share your email with us so we can look into your order.
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
I still have NOT received item
I still have NOT received item. Very disappointing as I ordered before Christmas.
Hilary Davies
22 grudnia 2025
Odpowiedź od Cole & Mason UK
Hi Hilary,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your disappointment with the delivery timeframe and truly appreciate you bringing this to our attention.
Over the Christmas period, we experienced an exceptionally high volume of orders. In addition, our warehouse was closed for the festive break from 22 December to 5 January, followed by our annual stock take from 5–7 January. Unfortunately, this resulted in delays to some orders.
Please be assured that all orders are now being processed and dispatched as quickly as possible. If your order has not yet arrived, we would be more than happy to look into this for you—please contact our customer care team at ecommerce.orders@dkhouseholdbrands.com
We sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Kind regards,
The Cole & Mason Team
No age verification for knives
Brought a knife off their website and got asked to verify our age via the credit card portal, I don’t have a credit card and the other verification did not work. I got my partner to also try and it also didn’t work for him so we didn’t proceed with the order.
The payment was still pending from our bank and we thought this would be refunded as we didn’t do the age checks.
Both knives still arrived even though we didn’t complete the age verification, and even left on our doorstep without the courier also asking for ID.
This is absolutely appalling given recent events that anyone can purchase a knife online, skip the verification check and for it to arrive without the courier also asking for ID.
5 grudnia 2025
Bought as a gift but I know the brand…
Bought as a gift but I know the brand for their quality
9 grudnia 2025
Placed an order and my delivery has…
Placed an order and my delivery has been delayed. This was ages ago with no additional contact providing any update.
8 grudnia 2025
One of the salt/pepper grinders arrived…
One of the salt/pepper grinders arrived with a dint in the top. I emailed about this, with photographs, but no response.
26 listopada 2025
Quality items
24 listopada 2025
Lovely quality and colour
Lovely quality and colour. Bought as a gift for daughter’s new kitchen. Not used yet but they look good. Delivered to wrong address but arrived eventually once tracked where parcel was left.
24 listopada 2025
Cole and Mason pepper mill.
I wanted a good quality pepper mill. Found the Cole & Mason one on line and bought it. It is lovely quality and grinds pepper corns to perfection. Love the way I can alter the coarseness easily.
28 listopada 2025
Nice salt and pepper grinders
Very nice products and quick delivery
Customer service is really good
Thank you
27 listopada 2025
Everything was perfect from start to finish and the product is amazing
Everything was perfect from start to finish and the pro
24 listopada 2025
Why bother buying British
When you get a faulty item there is no customer service it takes 4 days to get a reply on email how can you have a conversation like that very very poor..
I tried to support an old UK company and this is the mess im left in.. having to return a faulty salt mill wait for a credit.. nobody to talk to.. im going back to Amazon and the Chineese brands sadly
4 listopada 2025
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