Cole & Mason UKRecenzje 

First impressions, well presented, impressive packaging and surprised that the mills came complete with both salt and pepper. Easy to use and makes a nice change to be able to choose the finish size of the grindings

I purchased a set of Horsham mills in 2025 and unfortunately the salt mill presented with a fault in March of this year. I contacted customer service and was replied to the following day. After supplying information regarding the fault etc the customer service team again replied promptly and a replacement mill was sent. Quality products and a fabulous customer service team!

Hi a very big thank you to Phoebe at Cole & Mason customer services, she was very helpful all the way through my problem with my Richmond salt mill and resolved my problem.

Thank you very much John Wood

I contacted Cole & Mason customer services (DKBH UK) following a minor issue with the grinder mechanism on a pepper mill. It was confirmed that this was covered under their "lifetime guarantee" and a matching replacement grinder provided. All very straightforward and most helpful. Thank you.

My pepper mill, which had stopped working, but had a lifetime guarantee, replaced within a day or two.

I’ve had a set of Flip mills for a few years and noticed a crack had appeared in the chrome band, leaving the top insecure. I reached out to Cole & Mason and after answering a few questions and sending some photographs they have confirmed a replacement item will be in the post. Superb customer service. Already recommend their products and will continue to rave about their after service.

24 years and a month ago my wife and I were given a pair of Cole & Mason salt/pepper mills for our wedding. After 21 years these died and, without any hesitation, we were back to John Lewis to buy replacements of the same brand... unaware, then, of the lifetime warranty on the grinding parts that had failed.

Fast forward 4 years and our new pepper grinder started to misbehave and when it was nearly empty we noticed that a small component in the grinding mechanism had failed. With 21 years being our "should last this long" reference to beat I looked up what the warranty said and found that the griding mechanism is covered for life.

I contacted Cole & Mason UK Customer Service Team who replied within a day, apologising that our model was no longer current but offering a full RRP voucher so I could visit their online store and order a replacement pair (even though only one was broken).

I know that we backed a good brand and was more than happy spending the voucher and 'upgrading' with £40 extra to the second-from-top-end Derwent precision mills.

Katie and Phoebe understood the mission and I found a complementary refill for the salt and pepper - an early silver anniversary gift! 😊

I LOVE when a lifetime warranty is worth its salt. Cole & Mason belong in a very special group of brands that I am very happy paying the premium to use, and encourage others to do the same.

Terrific Pepper Mill
High quality with an excellent delivery of ground pepper. Best mill I have owned.

Wow wow wow, I had a problem and boy oh boy did they sort it out quickly and efficiently. Highly recommended this company.

Great service

Both Salt & Pepper Mill are defective having fallen apart.

Once a great brand synonymous with quality. No longer the case with the salt & pepper mills purchased, now very Disappointed with the quality! No refund offered

What wonderful customer service this company has. I had a problem with a gifted pepper grinder which was resolved very quickly.

The box was a bit squashed but product intact, it is good, can use it ok with my arthritis

Wonderful attention and service, thank you. We love Cole and Mason products.

The extra tall Salt & Pepper mills are just great. They look good in the kitchen and on the dining table and are fully adjustable to dispense just the right amount of salt and pepper.

The Rolls Royce of pepper grinders and salt Mills. Beautiful products, packaged very well. Arrived on time. Life time guarantee on the grinding mechanisms! I really am over the moon with my purchases. A thank you to Cole & Mason!

Great pepper mill. Reasonably priced, good range if colours

Excellent customer service in respect of a pepper mill which had broken and was out of guarantee from John Lewis.
A replacement mill was provided without quibble for one which had failed after 18 months use.
One star deducted for the initial design of the mill which meant that when it failed, bit of plastic fell into the sauce I was making.

Wonderful customer service and the communication was great as well.
I had an issue with the salt mill, not the pepper one. Emailed the customer service team and got an immediate acknowledgement, followed by a detailed query regarding the issue in next couple of days. Phoebe was very understanding, helpful, and prompt in responding emails. The complete set was eventually replaced due to the mechanical fault and warranty, thanks for all your assistance.