Cold Brew Club Recenzje 65

Wynik TrustScore: 3.5 na 5

3,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I placed an order over a week ago and now the website is just gone. I tried sending an email to their support based on the order confirmation email I got and have not heard anything back. I have no sh... Zobacz więcej

Oceniono na 1 z 5

Shipping took a really long time. When I went to the website to cancel, I couldn't log in. Clicked on the chat icon, no one answered. No message saying it was offline. Nor have I heard back via em... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Shipping was a bit slow, but it was worth the wait! The cold brew has that strong and smooth flavor of coffee bean that a true cold brew drinker enjoys! I’m so shocked by the few negative review... Zobacz więcej

Oceniono na 5 z 5

Great tasting cold brew that totally exceeded my expectations! Every month was so tasty! There was also something very satisfying about making my own cold brew at home vs buying Starbucks (and lightin... Zobacz więcej

Informacje dotyczące firmy

  1. Kawiarnia

Informacje przekazane przez różne źródła zewnętrzne

Cold Brew Club is a better kind of club for a better kind of coffee. They ship 3L of super concentrate direct to your door so you can make up to 9L of regular strength cold brew, enough for 38 cups.


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

65 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 2 z 5

Poor Customer Service

I really do enjoy cold brew, and I found that the cold brew I received with the three-month subscription was quite tasty and had a generous amount of cold brew with each order.

But I would much rather order cold brew from different vendors than with Cold Brew Co.

Cold Brew Co. charged my card for ANOTHER three-month subscription after my original subscription had ended without any notice that they would be doing so. Each three-month subscription is $169.00 so it is quite a bit of money. It took several emails and messages to their Facebook page to get a response that there would be a refund. The refund was supposed to be processed at the beginning of December, but it is now the end of the December and I have still not received anything.

I've asked for my account and card information to be deleted but still haven't heard from them at all.

In fact, I logged into my account to see if there had been any activity, and it looks like there's another weird dummy/stand-in charge!

Again, I really did enjoy the cold brew, but this is completely unacceptable, and a very certain way to lose a customer. I am so tired of dealing with this company, and I highly HIGHLY recommend looking for cold brew elsewhere.

Update (1/3/2021):
I was able to finally get a refund. If you're having issues, you should contact support @ coldbrewclub.co. In my opinion, this whole experience was not worth the hassle. Cold Brew Co. shouldn't be using your information to charge you for something you did not indicate that you wanted to purchase. I'm glad they got it fixed, and I hope they work out the kinks of their business.

30 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Mornings aren't complete without this!

Nothing beats this cup of brewed coffee early in the morning. A friend recommended this to me and I was hesitant at first. But when I tried their coffee, I never looked back! I really love their coffee concentrate for it was so easy to prepare and it was so flavorful. The smell of their brewed mix gets me going and ready me to face the day ahead!

17 grudnia 2020
Opinia niezależna
Oceniono na 3 z 5

Not for me but give it a try

We didn't particular like the coffee but I am willing to chalk that up to personal taste. The packaging was biodegradable and many other people seem to like the coffee.

After some initial difficulties contacting the company, we were able to get a hold of their customer service. They were helpful and eventually issued a refund. So it is probably worth giving it a shot.

27 listopada 2020
Opinia niezależna
Logo Cold Brew Club

Odpowiedź od Cold Brew Club

Hi Adam,

Can you email us at hi@coldbrewclub.co so we can make this right?

Unfortunately we don't have any messages from you on record, and we are eager to help.

If you're not happy with the brew we will 100% issue a refund as we have a satisfaction guarantee. Regarding the chunks, it is normal for coffee particles to band back together no matter how many times we filter it before packing. These are absolutely harmless and should not affect the quality of the brew. We are, however, working out a homogenization process to solve for this since some pouches have more than others.

Cheers,

-Mike

Oceniono na 5 z 5

Great tasting and SO environmentally conscious!

Great tasting cold brew that totally exceeded my expectations! Every month was so tasty! There was also something very satisfying about making my own cold brew at home vs buying Starbucks (and lighting a $5bill/the environment on fire) every time. The concentrate to water ratio didn't take long to get the hang of and I enjoyed experimenting with my own fun twists on weekends. I also LOVED how environmentally friendly the packaging was... biodegradable foam and ice packs? So cool! Not to mention I was able to repurpose the ice packs all summer long keeping our cooler cold.

24 września 2020
Opinia niezależna
Oceniono na 3 z 5

Cold brew addict but no

I actually joined through a games offer wall and never heard of this company before but I only drink iced coffee, mostly cold brew. I Have to agree with the review about it before my somewhat bitter and acidic which is a big part of cold brew vs regular brew, as it should less so. Mine did not arrive warm at all so a temp change did not have affect it. Also I have the same thing as another review with a lot of partials floating around that look the way tea leaves do if a bag rips and the dried up tea leaves are in your drink and not like coffee grounds so that def threw me off. It did seem pretty strong but I drink too much for this to be affordable at the regular price of $60 a month or whatever it is. I’ll continue making my own at home for a fraction of the price as it is very easy just takes letting it sit and starting some before that’s gone and you will have a continuous supply

5 września 2020
Opinia niezależna
Oceniono na 5 z 5

Impressive!

I thought I’d give cold brew club a try not really knowing what to expect. I have to say, I was really impressed. The flavor rivals any other cold brew I’ve purchased from a coffee shop. Smooth and delicious!

2 września 2020
Opinia niezależna
Oceniono na 1 z 5

Poor customer service.

There is nothing worse than a company that does not prioritize customer service. No phone number to call, and they never answer emails. On top of that, you have to beg a bot to connect you to a human on their website if you do choose to live chat. I’ve been waiting a week for a refund that was never supposed to be charged, and have sent countless emails, with not one response.

UPDATE: Customer service team only responded to my multiple requests for updates on my refund when they saw my public review of their lackluster customer service (see the rep’s snide response to the review below acknowledging they saw my requests over the course of days and didn’t respond until I got testy). This isn’t a company you want to work with for personalized service. Also, when the refund finally came, they returned less than half of what I was owed and my bank had to intervene, as they continued to ignore and not correspond.

They also attempted to flag this review when it in no way violates any guidelines. They clearly try to remove reviews that make them look bad, even if they’re 100% true.

26 sierpnia 2020
Opinia niezależna
Logo Cold Brew Club

Odpowiedź od Cold Brew Club

Hey Chris,

We responded to your email today within 6 hours. Yes, it was a bit longer for us to respond than usual. On your original request we cancelled and refunded your order right away. It may take 5 to 10 business days for your refund to arrive. If not, we contact the bank directly and expedite the process. In the future, messaging several times in all caps does not make us respond faster. I get it's a stressful time right now, but keep in mind our team is human too.

Oceniono na 5 z 5

Great coffee!

Great coffee!

This came to me very quickly and I've been hooked since, very convenient and tasty coffee I can make from home. Used to buy it everyday but this is way cheaper!

5 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

Amazing Business to Support!

Amazing experience with product, delivery, and service! Delicious cold brew and such easy dispensing containers for the frig. The packaging was gorgeous and so eco-friendly. I also really appreciated how communicative the service was and genuinely appreciative of my business. Such a great company! Glad I joined! :)

30 lipca 2020
Opinia niezależna
Logo Cold Brew Club

Odpowiedź od Cold Brew Club

Thanks so much for the review Marlena!

We're thrilled to have you in the club :D

-Mike

Oceniono na 3 z 5

Bitter & acidic

Cold brew arrived hot. I recommend faster delivery directly to your door.

Good quantity with convenient packaging. Love being able to have at home.

Cold brew was bitter & acidic. Should be dark, strong, smooth and less acidic if brewed cold & slow.

I will try again and see if next experience is the see.

24 lipca 2020
Opinia niezależna
Logo Cold Brew Club

Odpowiedź od Cold Brew Club

Hey there,

Thanks so much for taking the time to review us!

Unfortunately the flavor can be affected if the brew spends too much time in warm temperatures. If this delivery got missed or delayed, this might be the reason.

Send us a note to hi@coldbrewclub.co so we can look into this for you and send you a new one.

We are 100% satisfaction guaranteed so we have no problem making this right.

All the best,

-Mike

Oceniono na 3 z 5

What's in this stuff?

The flavor of the cold brew is great. The reason it's only 3 stars is because there's a lot of strange little particles floating in the cold brew and that's quite disconcerting.

22 lipca 2020
Opinia niezależna
Logo Cold Brew Club

Odpowiedź od Cold Brew Club

Hey Aleisha!

Thanks so much for being part of the club!

We also noticed a recent batch of coffee had a few extra particles and are in the midst of investigation. We suspect it happened as the coffee settled before packing, and coffee particles snowballed together.

We believe we can resolve this for future orders with a homogenization process start on our next production run.

Either way, the particles are harmless. But if you do find yourself unhappy with it, we will absolutely ship you a new one.

Thanks again and enjoy your day,

-Mike

Oceniono na 5 z 5

Above my expectations, seriously

I'm usually pretty picky about coffee. I like it a very specific way, but I was extremely impressed with Cold Brew Club's coffee. It's super simple to just pour out some of the concentrate and mix in my own additives (I use almond milk and ice!), and it definitely went above my expectations for flavour.

The only problem is I've left it in the refrigerator where the rest of my family can access it... and now they're hooked too!

Definitely going to need to get more. We love it in my household!

22 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

Great coffee from the comfort of your couch

I ordered two pouches as I wanted to gift one. Only one arrived. They answered my message immediately and the second pouch arrived in less than 24 hours. The coffee was so simple to mix and is easily the best coffee I’ve had. Bonus: I didn’t even have to leave my house

11 lipca 2020
Opinia niezależna

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