CoddleRecenzje 

294
Wynik TrustScore: 2.5 na 5

2,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

While I love the couch I bought from Coddle, they delivered it (through White Glove Delivery) missing one of the arms and much of the hardware. It look just over four months of repeated outreach for t... Zobacz więcej

Oceniono na 1 z 5

We ordered the Toggle sofa three months ago. It did not work for us (it was too hard and too shallow to be comfortable, and the chemical smell was awful). The real nightmare came when trying to return... Zobacz więcej

Oceniono na 5 z 5

As in many other reviews, Lillian is the 5-star general. She never loses her calm reassuring manner, even in the face of jaded, snarky consumers like me. She is a refreshing wake up call that there is... Zobacz więcej

Oceniono na 4 z 5

The couch is pretty good for a modular inexpensive sleeper. It isn’t as good as my friends 7,000 sofa….but for the price it is great. The delivery was really good unlike the other review. I boug... Zobacz więcej

Informacje dotyczące firmy

  1. Producent mebli
  2. Sklep meblowy
  3. Sklep z meblami do salonu

Informacje przekazane przez różne źródła zewnętrzne

Coddle designs modern furniture that looks, feels, and fits wonderfully. We care about designing products with great attention to detail for every individual.


Dane kontaktowe

2,3

Słaba

Wynik TrustScore: 2.5 na 5

294 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,3

Wszystkie recenzje

(294)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Fantastic Product!

Love my new coddle couch! My wife found this online after an extensive online search trying to find something with style AND comfort. Let's face it, how many sofa sleeper's or futons are actually comfortable. Bought the topper as well and it's perfect!

The only issue I had was the delivery company that was used for the 'white glove delivery'. Cheap outfit! I spoke to them ahead of time telling them that the couch would go in my upstairs office in a townhouse and it was never written down so just one delivery driver pulled up. The poor guy had to carry it himself with my wife helping. Not exactly my idea of white glove delivery but it ended up being setup as planned by him.

9 lipca 2019
Opinia niezależna
Oceniono na 5 z 5

Comfortable, functional

Comfortable, modern look sofa. Recline to flat surface or bed for resting and sleeping. Power outlet and USB ports for charging. Very good design and function.

7 lipca 2019
Opinia niezależna
Oceniono na 5 z 5

I LOVE the chair and ottoman

I LOVE the chair and ottoman. Very good quality and it was so easy to set up. They arrived in large boxes and packed very well.

I would recommend this product.
😊😎

6 lipca 2019
Opinia niezależna
Oceniono na 4 z 5

Customer service was quick to respond…

Customer service was quick to respond to my only issue which was nice. Didn’t help as delivery had taken place and wasn’t threshold but they were quick to call and find out what happened

30 czerwca 2019
Opinia niezależna
Oceniono na 3 z 5

Great product!! Poor delivery service.

My delivery was set and canceled twice because their driver called in sick. It was very inconvenient we had to takeoff work two days waiting for our sofa to arrive. It would’ve been nice had they offered something extra for the extreme inconvenience such as offering to set up the sofa or even offered to bring it up our steps but no extra amenities were offered we were just severely inconvenienced. We would buy from cuddle again but not if they are using the same delivery service.

29 czerwca 2019
Opinia niezależna
Logo Coddle

Odpowiedź od Coddle

Hi Ernestine - I'm sorry the delivery service was sub-par. Our customer service team would like to get in touch to see how they can make amends. Would you mind emailing them at customerservice@coddleme.com and include your telephone number. Lilian will reach out to you.

Oceniono na 5 z 5

It's a big, chunky couch.

It's a big, chunky couch that says: 'get on me and nap right now!' I didn't believe the part about the cooling layer, but it really works, and it's hot in these here parts right now. It's very comfy for sitting and snoozing. I am very pleased with the purchase and the shipping experience. Thank you Coddle.

28 czerwca 2019
Opinia niezależna
Oceniono na 5 z 5

Excellent High Quality/Tech Furniture

Excellent, high quality merchandise.
I bought the Sofa, Chair, and Ottoman. (each separately)
Coddle is Superior in every way. I waited for discounted savings to by each piece. Savings were worth it.
The company provides excellent communication, so you always know the status of your order.
The Furniture is Hip, the technology is Cool.

25 czerwca 2019
Opinia niezależna
Oceniono na 4 z 5

A decent couch bed

Easy to order, delivery awkward but worked out ok. I would have preferred a wider seat to support my thighs while sitting but the couch is otherwise comfortable and easy to sleep on.

24 czerwca 2019
Opinia niezależna
Oceniono na 2 z 5

This is a continuation of my earlier story.

This is a continuation of my earlier story. The first couch I received had a defective leg. The second couch they sent to replace also had a defective leg. Actually, we (I paid for the white glove service) figured out that they packed the wrong leg in BOTH deliveries so one of them would not fit. However, we used a leg from the first couch and that worked. The couch is comfortable and looks nice. The experience having it delivered was where it went so wrong. Not just once, but twice. I think the employee they have handling this part of it, needs more training. She has a sweet voice and all, but it's not backed up with much professionalism.

I chose the option to have a new couch delivered and made sure I paid for the white glove service this time. But the day the delivery arrived, the SAME THING HAPPENED!!!! The guys had paperwork that said threshhold delivery, not even instructions to pick up the defective couch! I called Coddle immediately and asked the drivers to wait to get a call from their dispatcher with the correct instructions. This was AFTER double checking with the service rep that this would ALL be taken care of this time. SO, about 15 minutes later, the delivery guys were back at the door with the new couch. I suggested that they take the old one out first, so that there was enough room to set up, and the next absolutely crazy statement came out of their mouths, "I can't take the other couch, I do not have the proper paperwork" What a clusterf&^%! I told them NOT to bring the couch in, that I would call and reschedule.

I could go on, but I've spent too much time in my life on this purchase. Suffice it to say, that I now have a couch that looks good. Thank goodness we had the legs from the first couch to switch out. AND I also have their mattress topper that I think must have been folded for so long, that I now have a permanent bump in it. Am I going to return? NOT! I've laid the mattress flat and have piled some heavy stuff on the ridge, hoping that it will eventually flatten out.

23 czerwca 2019
Opinia niezależna
Oceniono na 5 z 5

This company gave me the best customer…

This company gave me the best customer service I have ever experiened - and I'm pretty old!They were timely and very accommodating in their response to my complaint.

The sofa is amazingly engineered.....and comfortable. I'm enjoying it a lot.

Sincerely,

Patricia

22 czerwca 2019
Opinia niezależna
Oceniono na 5 z 5

The customer service was excellent

The customer service was excellent; they are very proactive and responsive. The product arrived in excellent condition, and is functioning perfectly. We would recommend this company and their products without reservations.

21 czerwca 2019
Opinia niezależna
Oceniono na 5 z 5

It was very much appreciated that I…

It was very much appreciated that I could make contact with Lilian (at Coddle) via phone and email. The personal attention was really quite phenomenal and every question or concern I had was answered in a very timely manner. Thank you for this kind of service--it is rare.

20 czerwca 2019
Opinia niezależna

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