CoddleRecenzje 

294
Wynik TrustScore: 2.5 na 5

2,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

While I love the couch I bought from Coddle, they delivered it (through White Glove Delivery) missing one of the arms and much of the hardware. It look just over four months of repeated outreach for t... Zobacz więcej

Oceniono na 1 z 5

We ordered the Toggle sofa three months ago. It did not work for us (it was too hard and too shallow to be comfortable, and the chemical smell was awful). The real nightmare came when trying to return... Zobacz więcej

Oceniono na 5 z 5

As in many other reviews, Lillian is the 5-star general. She never loses her calm reassuring manner, even in the face of jaded, snarky consumers like me. She is a refreshing wake up call that there is... Zobacz więcej

Oceniono na 4 z 5

The couch is pretty good for a modular inexpensive sleeper. It isn’t as good as my friends 7,000 sofa….but for the price it is great. The delivery was really good unlike the other review. I boug... Zobacz więcej

Informacje dotyczące firmy

  1. Producent mebli
  2. Sklep meblowy
  3. Sklep z meblami do salonu

Informacje przekazane przez różne źródła zewnętrzne

Coddle designs modern furniture that looks, feels, and fits wonderfully. We care about designing products with great attention to detail for every individual.


Dane kontaktowe

2,3

Słaba

Wynik TrustScore: 2.5 na 5

294 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,3

Wszystkie recenzje

(294)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Horrible Delivery, Still No Couch

I ordered a switch sofa several weeks ago. It was supposed to be delivered in August, but the delivery personnel came and realized they would need a 3rd person to get the couch up the stairs. They reschedule for the following week, and don't show up. They reschedule, then call the day of delivery and say they don't have a 3rd person and won't be coming. I've taken three days off work to wait at home for this couch and ...still no couch.

28 września 2021
Opinia niezależna
Oceniono na 2 z 5

Great till its not

Couch was great to begin with but its been 4months and its unbearable to lay on now. the cushions don't cover the metal frame in the middle sufficient.

18 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

love my Toggle and Switch couches

love my Toggle and Switch couches! I ended up buying a toggle and a switch in their grey/'dove' color. The fabric and quality of the couch is surprisingly amazing for the price. My dogs throw themselves onto the couch, and the fabric holds up well. And since the dogs track dirt on it, it was surprisingly easy to clean and maintain. We're still outfitting the house, so I'm excited to get a few more pieces from Coddle.

7 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

Toggle Convertible Sofa, Leather

I purchased a Crimson Leather Toggle Convertible Sofa by Coddle in May 2019. By January of 2020 I had a rare defect that I see no one writing about. Some of the leather began to separate and tear like a 10 year old leather sofa left in the sun. I wrote Coddle and asked if they know of a repair kit. They requested pics. Upon review they, they agreed this is a rare instance. They offered an exchange without me asking. After a few more email exchanges and about 30 days total time, I am now writing this from my new sofa. I love my sofa and I am very satisfied as I was not expecting an exchange. Coddle stands behind their product and warranty. I am currently converting a garage into a guest suite. When this is finished later this year, I won't be shopping around for any sofa options. I will be buying another Toggle Convertible Sofa from Coddle for that suite. I also own their mattress topper and memory foam bed. I am satisfied with all products and their customer support.

14 marca 2021
Opinia niezależna
Oceniono na 5 z 5

The couch is really nice

The couch is really nice. The power plugs are really short though. Might need an extension cord for it, unless you're really really close to an outlet. Delivery took 2weeks. The box is big and heavy. The couch is comfortable and durable overall. I highly recommended getting one if you can

3 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Attractive, well-made couch

I ordered the couch online in September 2020. It was delivered about 3 weeks later. I think it's a beautiful couch and it seems very well-made and durable. I look forward to having it for many, many years. I have not plugged it in to use the USB ports so I can't comment on the functionality of that. I have a pet rabbit and don't want to risk her chewing a cord.

13 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Product is better IRL!

Product is better IRL!

The Switch product is best in class. Delivery was good. Quality is better than I expected. Pics don't do it justice.

18 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

I was surprised by the quality of the…

I was surprised by the quality of the couch that I got. It was firm and still plush. It's extremely comfortable and the hardware seems like it's durable. I didn't think I cared about the USB ports, but it is SO convenient.
I love the dove color- it's beautiful. I'm also surprised how well it has held up with my 4 cats.

18 stycznia 2021
Opinia niezależna
Oceniono na 1 z 5

Major return issue low quality

The “toggle” mediocre quality very bulky. I have requested to have it picked up for return and they just won’t. Customer service says I’ll get a call and nothing. Do not buy unless certain you’ll keep. I’m stuck with a giant box in my small apartment waiting for them to get this thing....Horrible experience.

23 grudnia 2020
Opinia niezależna
Oceniono na 1 z 5

Couch is the wrong color--box said chocolate-couch is BLUE!!!

I have left three messages with this company and no one will call me back. As other buyers have written--the delivery (even after paying $$$$$ for the couch and delivery) drop it in the driveway and leave. With that said- I paid a company to come and unbox and move it into the house. It was packaged very nicely and all pieces with disposable black zipper protectors. I verified at the time of deliver that the box was clearly labeled "chocolate"- the color I ordered. The next day when I took the zippered protectors off, the couch was BLUE!!!! Does not match at all--not what I ordered. Now the boxes and the crate have been removed (I called a company and had them remove and paid extra). Now, I am stuck with a blue couch and no one from Coddle will return my call. VERY disappointed.

5 grudnia 2020
Opinia niezależna
Logo Coddle

Odpowiedź od Coddle

Hi Michele - did your issue get resolved? I realize this is now a month on but if we can be of service here we will.

Oceniono na 5 z 5

Like the couch and the customer service!

Received our Coddle Code approximately 3 weeks after ordering it. We were putting it up in a loft area, so we had to get it up a full flight of stairs. If you are bringing it upstairs, I'd strongly advise having 3 people for the job! Other than that, it was quite easy to do the assembly. We noticed when the couch came off the truck that the box was dented in. And sure enough the metal bar on the underside of the couch had been dented along with a small hole in the underside fabric. We did not want to return it although Coddle offered to send us a new couch. Instead they gave us a partial refund that we thought was very fair. We love the look and feel of the couch. No one has slept on it yet but for now we are very pleased with this purchase and Coddle's customer service.

5 grudnia 2020
Opinia niezależna
Oceniono na 2 z 5

Very uncomfortable

Very uncomfortable. The toggle couch hurts my back; it is very stiff. I will have to look into returning it.
It looks nice but I don’t think it’s worth lower back pain.

28 listopada 2020
Opinia niezależna
Logo Coddle

Odpowiedź od Coddle

Hey Jill - sorry you didn't enjoy the couch. We have lots of happy customers but we're keen to constantly improve our products so we'd love to hear how you would improve the couch for your preference. Much appreciated.

Oceniono na 5 z 5

I received my Toggle Couch in perfect timing.

I received my Toggle Couch in the described plain brown box...but...was so excited to see the colorful, instruction detailed, inner box. The setup was so simple and the couch is beautiful! I've already had a friend sleep on it and they thought it was very comfy. Thank you Coddle...Love the couch!

24 listopada 2020
Opinia niezależna
Oceniono na 4 z 5

Good product, terrible delivery service!

The company reached out to let us know what date it would be delivered. They failed however to tell us that the delivery truck would have only the driver and no assistance to unload this sofa! While we are very happy with the product, this delivery service is abysmal. I had to get a neighbor to help us get this off of the truck and into the house, and that was also using the help of the driver. It’s a very heavy item and required three people to lift it. They really need to tell you upfront that there’s only going to be a driver. Actually they really need to include a delivery person with the driver!! The sofa bed itself is very comfortable and we are pleased with it but I can’t emphasize enough how much they need to change their delivery process. If you unwrap the sofa outside of the house to get it in, the driver cannot touch the sofa once you’ve opened the box and cannot help you.

22 listopada 2020
Opinia niezależna
Oceniono na 5 z 5

Comfy couch and great customer service.

We just ordered the coddle switch! We love it, it’s so easy to convert and it’s incredibly cozy plus the velvet material is super soft.

There was a small defect in the cloth that is sewn underneath that made hooking the plug up difficult, but when I reached out to them to explain the defect they immediately gave us a rebate.

I recommend the company and the couch to everyone I talk to!

3 listopada 2020
Opinia niezależna
Oceniono na 4 z 5

Comfy couch that feels pretty nice

I got the Toggle Reclining Chair Root (Smart Suede). Overall, I am pretty happy and I sit on it every day (as I am typing this review). The material is soft and has a nice touch. I would say it is very slightly springy (I like ones that completely sink down), but it settles and sinks well! The only complaint I have is that the legs are slightly off/not balanced. It's also relatively lightweight so it moves around too with heavy movements.

16 października 2020
Opinia niezależna
Oceniono na 3 z 5

Delivery is very misleading and not…

Delivery is very misleading and not worth it for the price of the couch. I was so excited to receive this couch and love the couch itself so far. However, the delivery was horrible. The policy says they will bring it up a certain number of stairs, but the delivery guys refused to do so, even though I have a very short staircase. I was basically left with a huge box full of this couch in the front of my building, trying to cart it up the stairs myself. Luckily I was able to phone a friend to help, but would not recommend standard delivery.

14 października 2020
Opinia niezależna
Logo Coddle

Odpowiedź od Coddle

Hi Rachel - we're so sorry you had a poor experience with you delivery. Whilst our delivery issues are still very limited, we have now contracted with a new delivery partner and hope to get to a 100% satisfaction experience very soon.
Thanks you again for your feedback and we hope you're enjoying the couch.

Oceniono na 5 z 5

WOW!

WOW!! I have the sofa I've always wanted, if it took til I'm 76 years old. This sofa is absolutely beautiful. My 3 yr old great granddaughter has tagged it as hers. Now she has to nap on the sofa instead of her toddler bed. Lol. That's alright, it's still mine.
Seriously, simple simple simple. No problems at all. My grandson put the legs on it and removed the box. That's all you have to do. He's 6'2" and can stretch out without his feet hanging off. No back pain for me on this beauty. If you wait, things will come to you... It's true. The color is a muted crimson and just perfect. Not shiny and fake looking. I LOVE THIS SOFA. LOVE IT!! 😁

9 października 2020
Opinia niezależna

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