I placed an order with Coco Village over a month ago, and my items still haven’t been delivered. I have contacted their customer service several times, but the issue remains unresolved. Unfortunate... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered December 2nd from Cocovillage, received my tracking info December 8th. I have not gotten any updates and Canada Post is saying only the shipping label has been created. Tried calling and em... Zobacz więcej
I'm obsessed with everything from Coco Village! So far my little ones have a blender, toaster, and various wooden fruit sets from there. The craftsmanship is amazing, and the muted colors and tones ar... Zobacz więcej
Clients are not valued here: Ordered on June 20th. Order was not processed yet and no dates are provided for delivery. Sent a message to customer service, first response was they could not predict wh... Zobacz więcej
Reakcja na opinię
2,2
Słaba
135 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 25% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Expensive Shipping fee
Been eyeing the wooden veggies, I almost got them from different seller but they were $6 more so I thought I’ll be saving if I waited to get them restock but the shipping fee is so expensive so I ended up spending more, wish they were in stock in the other seller so I could save few $ from them
10 września 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hello,
Thank you for leaving your comments, we strive to make every customer experience a pleasant one and we are very sorry that we were not able to meet your expectations this time.
Our team is currently working hard to find a long-term solution regarding the shipping fees.
We hope to see you again soon.
Thank you and have a great day,
Karyann
Coco Village
Don’t Bother…
So I bought a gift for my sons birthday, and like every other review here, it has not shipped and I’m pretty sure this is a scam. I’m a patient person but no update? It’s been weeks! Buy elsewhere!
8 września 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hi Amanda,
I’m sorry to hear your shopping experience was disappointing and that you feel that way. I’m not able to retrieve an order under your name, therefore I sent you an email through Trustpilot to ask for your order number. We’re committed to offering the best service possible, so I will be happy to further look into this situation and find a quick and satisfying resolution to your disappointment.
Thank you and have a wonderful day,
Karyann
Coco Village
Buy it for next year.
They don’t give any updates on your order, and take forever to ship it. I placed my order weeks ago, and nothing!! They still haven’r shipped it.
This is starting to feel like a scam.
5 września 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hi,
I’m sorry to hear your shopping experience was disappointing and that you feel that way. Please know that we are not a scam. I’m not able to retrieve an order under your name, therefore I sent you an email through Trustpilot to ask for your order number. We’re committed to offering the best service possible, so I will be happy to further look into this situation and find a quick and satisfying resolution to your disappointment.
Thank you and have a wonderful day,
Karyann
Coco Village
Okay hear me out
Okay hear me out, I thought I order from a scam site. I was looking at other reviews and hoping to find videos on TikTok to prove legitimacy. It took about a full month for my 2 piece product to deliver, but I love them.
They look just as the pictures, cocovillage provided my dream wooden products that I often see on other sites for a fraction of the price. I do not mind the wait for what I received. Cocovillage please keep the products coming, and please keep the sales coming !! We need the whole pretend play sets maybe a cute sandbox lol
30 sierpnia 2022
Opinia niezależna
Order #545292US
I have not received my order yet. There is no shipping status available in the last 15 days.
22 sierpnia 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hi Jyothi,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
Please drop me a message at csteel@cocovillage.com containing your account number ,we’ll tailor a satisfactory resolution for you.
Thank you
Catherine :)
Very disappointed in customer service
Very disappointed in customer service. Placed my order July 12. On Aug 5 I contacted a representative. He told me my order hasn’t shipped because it’s over sold, I expressed this is frustrating because I was never contacted to be made aware of this. I let him know my daughters birthday is august 17 and this is her birthday present. The rep was able to locate some at the warehouse and assured me my order would be rushed. 1 week later still no shipment confirmation. Contacted them again, a new rep informed me it hasn’t shipped as it is out of stock! I explained the other rep (anthony) found some at the warehouse and assured me it would be rushed! She looked, found some at the warehouse and assured my it would be rushed! Today is August 12. Still no shipment confirmation, no update. No nothing. At this point I am confident my daughters birthday gift will not be here in time:/
13 sierpnia 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hi Silvia,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
I see we are already in communication with you and hope to have this resolved quickly for you.
Have a great day 😊
I ordered my products July 17th and it…
I ordered my products July 17th and it is now August 11th and there is no whereabouts on my order. I have followed up twice and there are no dates on the shipment ETA nor was there a resolution provided. All I was advised is that they sent the warehouse a message. My nieces birthday is August 14th and I won’t be able to give her the bday present Ive been waiting so long to receive. I requested for an email confirmation on the convo myself and the customer service rep had and was not provided one. If the delay is due to staffing then there should be some type of courtesy email provided to customers. This store is not cheap and to receive zero alerts on the delays of an item goes to show poor management and business ethic.
12 sierpnia 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hi Nadine,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
Please, drop me a message at csteel@cocovillage.com containing your account number and I will tailor a satisfactory resolution for you.
Thank you
Catherine
They don’t even deserve 1 star
They don’t even deserve 1 star. Terrible custom service !! I filed a claim in July for a missing part. It is Aug and i still done have this resolved and they want to change me to mail the part to me.
10 sierpnia 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hi Jackie,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
Please drop me a message at csteel@cocovillage.comcontaining your account number and I promise you I will tailor a satisfactory resolution for you.
Thank you
Catherine
Terrible experience
Clients are not valued here: Ordered on June 20th. Order was not processed yet and no dates are provided for delivery. Sent a message to customer service, first response was they could not predict when it would be shipped, sent a new one now yesterday and now I need to wait for 48 hours to get an order status or cancel it. One of worst online shopping experiences ever!
3 sierpnia 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hi,
We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.
Please send me a message at csteel@cocovillage.com containing your order number. I promise you we will find a satisfactory resolution for you.
Thank you
Catherine
Horrible Experience
Ordered on June 27th. Order didn't even get processed for shipping until July 30th because some items out of stock so entire order never fulfilled. Had to call customer service to get any information. Partial refund issued and order processed for shipping, but no offer to right the wrong. Poor inventory system and poor customer service means I'm not valued as a customer. I'm left with a loss 2 weeks before items needed for school starting and a refund does not meet my need.
31 lipca 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hi Ashley,
We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies.
Please send me a message at csteel@cocovillage.com including your order number and I will try to tailor a satisfactory resolution for you
Thank you
Catherine
Love this company!
I placed my 2nd order from this online store yesterday and I believe I’ll have to wait a while it arrives with all their huge summer sale is on. I’m not complaining since all what I bought from them is of great quality, super cute, soft mute colors estetics that I absolutely love and with huge discounts - worth waiting for you know !
24 lipca 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hi Elena,
Thanks so much for sharing your experience with us. We hope to see you again soon.
Have a great day
Catherine
Products are great!
Products are great!! Not heard back from an email in over a week, so a bit concerned about that. And no shipping status or update on an order in over a week?! Little bummed about that. Excited to heard back soon I hope!
23 lipca 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hi Deedee,
Thank you for your feedback. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Please send me a message at csteel@cocovillage.com with your account number, I will make sure to find a solution for you.
Have a great day
Catherine
I adore this online store so much
I adore this online store so much! I’ve ordered before from here and had to come back for more! You all have great stuff for kids! I’m so grateful for the HUGE discount I received with my order! I was able to purchase stuff for both of my kids!
Thank you so much!
22 lipca 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hi Kimberly,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Have a great day
Catherine
Customer Service and website sucks
Customer Service and website sucks. Im so pissed with the customer service can't fix and resolve the problem.
16 lipca 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hi Bae,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
Please send me a message at csteel@cocovillage.com containing all the details and I promise you I’ll tailor a satisfactory resolution for you.
Thank you
Catherine
Won’t ship your order
The customer service is very disappointing and frustrating. Its been 3 weeks since I’ve placed an order and it still hasn’t shipped. I’ve contacted customer service and they just tell me they have had a ton of orders and that my order will ship soon and it still doesn’t happen. The expected arrival dates when you order are a complete lie. Good deals on cute product but not worth it. There are plenty of other places to shop that actually want your business.
2 lipca 2022
Opinia niezależna
Really disappointed in the customer…
Really disappointed in the customer service here. Which is important for me where ever I shop. Estimated shipping dates are far from the truth and the coco village team needs to be more transparent in that.
8 czerwca 2022
Opinia niezależna
Odpowiedź od cocovillage.com
Hi Jocelyn,
Thank you for your review. I’m sorry to hear you had a disappointing experience, but I really appreciate you bringing this issue to my attention.
We would like the opportunity to investigate your feedback further. Please could you contact me at csteel@cocovillage.com or call our team at 1-833-901-2626? We’ll work with you to resolve the issue as quickly as possible.
Again, thank you for your feedback!
Have a good day
Catherine
This company is a scam
This company is a scam. All their Instagram is aesthetic so you fall for it. The quality is horrid. I wouldn’t even pay 10$ for such a product. The mat I purchased which retails 150$ ripped in 3 different places in 2 days. It was meant for a 6 month old. And they don’t stand by the quality or product. Horrible customer service. It’s a SCAM. Buyer beware!!!
20 maja 2022
Opinia niezależna
This company is a SCAM!!!!
This company is a SCAM!!!!! Don’t shop here. They don’t care about customer service. They make you get approved if you want a refund. TERRIBLE COMPANY!!!!!
DONT GIVE THEM A CHANCE!
DONT GIVE THEM A CHANCE!
DONT GIVE THEM A CHANCE!
DONT GIVE THEM A CHANCE!
DONT GIVE THEM A CHANCE!
DONT GIVE THEM A CHANCE!
DONT GIVE THEM A CHANCE!
DONT GIVE THEM A CHANCE!
DONT GIVE THEM A CHANCE!
18 maja 2022
Opinia niezależna
Still waiting….Preordered a bed in…
Still waiting….Preordered a bed in January for an April delivery. Have not heard a word. It is a large investment to make to have no communication from the company about what happened with a new expected shipping date. How rude.
15 maja 2022
Opinia niezależna
I love everything
I love everything I have purchased so far. Great quality and shipping is always on time
15 maja 2022
Opinia niezależna
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