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Coco Boutique is one Ireland's leading online fashion destinations. With collections inspired by and shipped in from all over the world, we are committed to delivering the latest and greatest fashion on the market from the comfort of one customer-friendly shopping channel.
2,7
16 recenzji
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I’m not one for writing reviews. I always order from coco boutique but I won’t be any longer. I returned an expensive jumper as it didn’t fit, weeks later no refund, no response to emails. Poor customer service from them for the sake of a jumper. I would have just bought another one when I got the refund so it would’ve been no loss to the company.
Ordered and paid for my shirt... never received it and no response to multiple emails... possible scam purchase with caution
I love all of this boutique’s products, I can’t stop buying from them! The coco club points help too which means you get money to spend when you buy an item from them, and they all add up. The customer service has been second to none and I cannot fault it at all. Danielle has been extremely helpful whenever I’ve had a question or needed help with something. She is a pleasure to deal with. 10/10 in terms of quality of service, quality of clothes and selection of clothes.
I don’t want to give any star ! However I had to give one to leave a review! Waiting on a refund from this store! I’ve sent emails and also messages thru Instagram, all ignored! Terrible store to deal with. God knows if I’ll ever get my money back!
I’m having terrible service with Coco Boutique. I placed an order in early April. It’s now nearly 4 weeks later and I have not received it. I’ve emailed customer service 3 times and have not received a reply.
I've been ordering from Coco for quite a while now. I check in via their app weekly to see their new releases. Love that their pieces are unique, a bit different to what you'd find in regular stores. I love the pops of colour too. I also think the one size pieces take the stress out of online shopping! I've never had to return anything.
Odpowiedź od Coco Boutique
Hi Carol, Thank you so much for your continued support of Coco Boutique! It truly means the world to us as a small independent business. We're delighted you love our unique pieces and pops of colour. And we completely agree - the one-size pieces make online shopping stress-free! Looking forward to bringing you more fabulous finds in the future! 💕
If I could give a ZERO I would. I placed an order and cancelled the SAME day as placing the order. I sent three more follow up emails over the next three days and NO RESPONSE. The order was shipped and my card charged. STAY FAR AWAY FROM THIS COMPANY THAY ARE AWFUL!!!! I am disputing the charge because they are terrible.
Odpowiedź od Coco Boutique
Hi Kimberly, We have no record of any purchase or communication under your name. It is possible that you have confused us with another store, such as COCOBOUNTIQUE.COM. We are a small independent business based in Ireland, and customer satisfaction is very important to us. As this review appears to be related to your experience with another business, we would appreciate its removal, as it is quite damaging to our reputation. Please reach out if you need any clarification!
I ordered the famous black loafers recently and they are buttery soft! It was a bit of a wait on pre-order but they are 100% worth the wait. Don't walk, run to buy these. Thank you Danielle and Ari x
Odpowiedź od Coco Boutique
Hi Jill, We're thrilled you love the black loafers! They are such a timeless, comfy piece, and we’re so glad you feel they were worth the wait. Thank you for your patience and for your kind words. Enjoy your loafers, and we hope to see you back soon. 💖
I tried to cancel an order within a couple minutes of ordering- order said canceled. I still received the order and a charge to my credit card. Reached out to the email 6 times for guidance on how to return the items, no response. Terrible customer service.
Odpowiedź od Coco Boutique
Hi Sara, We have no record of a purchase or any emails from your name. It appears you may have purchased from another business with a similar name. We are always available via our website’s contact details and pride ourselves on great customer service. Our website cocoboutique.ie has clear return policies and clear instructions for customers how to easily return items. If this review was meant for another store, we kindly ask that you remove it, as it is affecting our small business.
I placed an order on January 3rd for 90
Dollars and tracking showed it was delivered on February 3rd. It was not delivered to my address and has not been
Located. I have made several attempts to request a refund and since there is no phone number only email, I have had no luck! I will not shop this site again!
Odpowiedź od Coco Boutique
Hi Dawn, We have thoroughly checked our records and have no purchase or communication under your name or the date you mentioned. We are a small boutique based in Ireland and always ensure customers can contact us via email or phone which can be found on our website. It sounds like you may have mistakenly left this review for a different store such as COCOBOUNTIQUE.COM, which has been confused with our store in the past. If that is the case, we would really appreciate you removing it, as it is quite damaging to our business.
Always enjoy peeping around the site, great variety and had good customer service too despite the Christmas rush.
Odpowiedź od Coco Boutique
Hi Aoife, Thank you for your lovely review! We're so happy to hear you enjoy browsing our site and that you've had a great experience with our customer service - even during the Christmas rush! We truly appreciate your support and can't wait to bring you more fabulous pieces. ✨
La empresa es una estafa. Los vestidos son de pésima calidad; parecen un disfraz de carnaval y no se aproximan a la imagen que ponen en la web. Encima no quieren hacer la devolución del dinero.
Odpowiedź od Coco Boutique
Hi Andrea, We’re very sorry to hear about your experience, but we have no record of a purchase or any communication regarding a refund from your name. It’s possible that you have confused us with another boutique. We are an independent online store based in Ireland and take pride in curating high-quality, unique pieces, and we always strive to ensure customer satisfaction. If this review was left in error, we would be very grateful if you could remove it, as it is unfairly impacting our small business.
My experience of Coco boutique is always fabulous just like the clothes and Danielle. My most recent purchase were the beautiful nude loafers which are just fab and a gorgeous dress, cardi and tee shirt. So happy with my purchases. I’ve always had a great experience with Coco and Danielle always knows what I like. I’ve yet to walk away disappointed. I’ve been buying from Coco for many years now and never fail to find something 🫶
Odpowiedź od Coco Boutique
Hi Aisling, Your review absolutely made our day! We love that Coco Boutique has been your go-to for years, and we’re so happy you love your latest purchases - those nude loafers are a dream! Thank you for your continued support - we can’t wait to keep bringing you pieces you love. ✨
Beautiful unique stock. The best quality. Easy to use websit. Super quick delivery. Danielle is always so helpful when you have any queries on sizes. Loved the pop up shop too great to grab a few bargains.
Odpowiedź od Coco Boutique
Hi Dani, Thank you for your wonderful review! We're so glad you love our unique stock and fast delivery. It’s great to hear you found the website easy to use, and we’re delighted you enjoyed the pop-up shop! Hope to see you again soon! 💕
Great website, quick delivery, incredible quality clothes
Odpowiedź od Coco Boutique
Hi Eileen, Thank you for your kind words! We’re thrilled you love the website, speedy delivery, and - most importantly - the quality of our pieces! Can’t wait to bring you more fabulous styles! ✨
Wonderful shop and with beautiful pieces each season. I love seeing the new styles sourced by the Coco team. Reliable and fast delivery and as always such excellent customer service from Danielle and her team. Highly recommend.
Odpowiedź od Coco Boutique
Hi Jane, Thank you so much for your glowing review! We love curating beautiful collections each season, and we’re so happy to hear you enjoy them. Reliable delivery and great customer service are so important to us, so it means the world to know you've had such a positive experience. Looking forward to styling you again soon! 💖
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