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Cluck.us Recenzje 52

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Wynik TrustScore: 3.5 na 5

3,6

Dostawca gier
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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Responing to your latest comment on my last review. Trust me I am certainly aware that the outcome is final and that yall refuse to payout it's been 3 months since y'all closed my account and gave abs... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Cluck.us is an extremely awesome online social casino. A great repertoire of games, stupendous hosts, and top-notch customer service, propels Cluck.us to the forefront of my personal online casino exp... Zobacz więcej

Oceniono na 5 z 5

Awesome site, professional and quick response time from Customer Service! I do believe that Cluck.us will definitely be a major competitor in the Sweep Casino market! They’ve got my vote, hands down... Zobacz więcej

Oceniono na 5 z 5

Just opened an account and I am very satisfied with the casino!! Games are great platform is easy to use it’s just all around AWESOME!! I did win and am waiting for my redemption. If I get my redem... Zobacz więcej

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Informacje dotyczące firmy

  1. Dostawca gier

Napisane przez firmę

Cluck.us is a sweepstakes-style casino where you can play games for fun and win real prizes. You’ll receive free coins just for signing up, with plenty of ways to earn more through daily activity, referrals, and optional purchases. Our platform is designed for entertainment, with engaging gameplay, regular giveaways, and a growing community of players. No pressure, no deposit required—just a fresh way to play. Cluck.us – Play for fun. Win for real.

Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

52 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 86% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 4 z 5

Good so far…

I just submitted my first redemption so waiting to see turnaround time. Good game selection and prompt customer service. I do wish they had SC daily bonuses though.

19 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Cluck has good payouts

My first experience with cluck I had to pay out. The second experience I had with cluck I had another payout. I also like to state that their customer service is honest and they honor their word they work with you the best of their abilities they make sure that you're informed with their situation and they look out for your best interest I would recommend playing on cluck anytime of the day and twice on Sunday....lol... But it comes down to us I play many many social sweeps platforms and this sits in the top five for me it's a new platform that hasn't been out too long and so far I've had zero complaints and positive outcomes and I recommend you try it as well thank you everybody and have a wonderful gaming experience

11 listopada 2025
Opinia niezależna
Oceniono na 3 z 5

They don't give any daily log in bonus…

They don't give any daily log in bonus which is very disappointing

26 lipca 2025
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Odpowiedź od Cluck.us

Hey Stephen.

Great news. We've just relaunched the site and so Cluck now offers daily login bonuses and we've got a great 7 day reward calendar for new players - and weekly deals that you can take advantage of!

Give it a try and let us know your thoughts.
Kind Regards
Cluck Team

Oceniono na 5 z 5

This just might be my new favorite site…

This just might be my new favorite site when it comes to the online sweeps. Customer service is fast and super helpful, you can feel the professionalism from every angle. i haven't even received my payout yet of a small win I obtained but just from the interaction I had with the agent I feel a bit more at ease and patient with the process and time it will take to fet winnings verified etc . I'm definitely a fan of this platform

24 października 2025
Opinia niezależna
Oceniono na 5 z 5

Just opened an account and I am very…

Just opened an account and I am very satisfied with the casino!! Games are great platform is easy to use it’s just all around AWESOME!! I did win and am waiting for my redemption. If I get my redemption I will definitely edit my review to 5 stars!! If you’re a gamer I STRONGLY SUGGEST TRYING OUT CLUCK!! It’s CLUCKIN AWESOME!!! 😆

Edit: I received my redemption!!! CLUCK.US IS THEE ABSOLUTE BEST OUT THERE!! MUST PLAY!!

17 września 2025
Opinia niezależna
Logo Cluck.us

Odpowiedź od Cluck.us

Hey Matthew,
Redemption received okay? If so please do us a favour and update your review! And if not email us at support@cluck.us if anything has gone wrong and we'll get it out to you asap :) Our redemption queue is down to yesterday now so you should be all set!

Kind Regards,
Cluck.us Team

Oceniono na 1 z 5

Great selection of games

Great selection of games. I got $2 on the wheel once I verified and I got up to $100. Am redeeming for $85. We’ll see how it goes. I’ll update the star count. 🤞 cuz so far it’s pretty sweet.

Edit: I requested my redemption on Sunday night and all I’ve heard from them is a crappy email that says my redemption will be processed ‘very soon’. That was on Tuesday. We have very different opinions on what ‘very soon’ means. 🙄

13 września 2025
Opinia niezależna
Logo Cluck.us

Odpowiedź od Cluck.us

Hey Lindsey,

Please let us know if you’ve now received the redemption - from what I can see it was approved the day you updated your review. We appreciate a 3 day gap for your first redemption is annoying, but the reason for this is that we pay out in crypto but we take card payments. Card payments are susceptible to fraud as you can imagine especially in the igaming industry. Therefore we need a couple of days to have our team check the inbound purchases so that we don’t end up with a fraudulent purchase that gets refunded that we then pay out winnings to, it’s about finding the right balance. Because of the rise in popularity of our site the redemption queue is slightly longer at the moment so in the last week or two we’ve been pushing the edge of that 3 day wait. We have put in place some internal changes to work to speed this process up and get the gap down on first time withdrawals but it’s an ongoing process - it does however have the advantage of letting us do what a lot of sites can’t, and that is allowing crypto and card purchases while remaining fully AML/KYC compliant. Rest assured though that your redemption is through and if you don’t mind could you update your review to inform everyone that this is the case once you confirm it.

Thank you,
Cluck Team

EDIT: Hey Lindsey, we can see you have received your redemption several days ago at this point - could you please update your review to reflect this?

Kind Regards

Oceniono na 1 z 5

Customer support is virtually…

Customer support is virtually non-existent. I have been attempting to verify for over a month now and have used the chat (AI?) to request assistance and am told that my request for assistance has been escalated and to expect a response via email by the appropriate department. After my first request for assistance I received 4 emails from them with the. Subject and body of the email blank. I replied to the messages and asked in their chat about this issue and was told that someone would contact me via email regarding my concerns. Never received welcome bonus because of verification issues. Terrible experience overall.

1 września 2025
Opinia niezależna
Logo Cluck.us

Odpowiedź od Cluck.us

Hey Serra

We use Sumsub which is the industry leader in KYC. As an iGaming platform we have our verification rules set very low compared to how you would KYC at a bank. But they do set some rules, for instance address verification has to be a bill or similar it won't accept bank statements and things of that nature for the address check.

I see you originally used an out of date document, and then after it failed you, your driving license, and then a bank statement. Unfortunately these aren't a valid proof of address. We accept your Verizon bill but the system had already auto failed you after 3 unsuccessful attempts.

We've reviewed your documents and manually approved you. We hope you try out our platform and have fun gaming with us!

EDIT: Hey Serra, did you get an opportunity to try out the platform? If so please update your review if you don't mind, thanks!

Oceniono na 3 z 5

I only received two CB when it says you…

I only received two CB when it says you will receive five I contacted support I will update my review if they restore the other three CB

12 września 2025
Opinia niezależna
Logo Cluck.us

Odpowiedź od Cluck.us

Hey Benjamin

The current welcome bonus provides "Up to 100k GC and 5CB". As you can see when you spin the wheel there is a chance to win 5CB but with a minimum bonus of 2CB.

Oceniono na 1 z 5

Edit: they took care of the original issue.

They won’t verify my residential address since I signed up with them. I’ve tried endless times and sent multiple emails with all the required information. There are plenty of sites who are very competitive and they want to keep customers so they are swift to provide solutions.
This website won’t take care of a simple verification of an address even when I’ve provided 4 different documents for proof of address and customer service has just ghosted me. Their AI chat will create a ticket on your behalf to be forwarded to an agent, but the agent Liam hasn’t replied my emails 10 days ago.
I’d change my review just if they take care of a simple verification process. I don’t want to even imagine the redemption process must be a nightmare too.
Edit: I’m giving them 4 stars now because they took care of my residential address verification. But I bought with my debit card and made me redeem crypto, they should let you redeem to the original method of purchase. Also, I sent some AMOE, if they pay I’ll give them 5 stars. If they don’t pay, I’ll lower to 1 stars since the nature of a sweepstakes is the AMOE.

10 sierpnia 2025
Opinia niezależna
Logo Cluck.us

Odpowiedź od Cluck.us

Hello Jose,
I've looked into this - and quite right for some reason your ticket was missed. I can't be sure why since it's the weekend but we'll look into it as a training matter. I appreciate that is an incredibly annoying thing to have happen.

As for your verification - we use Sumsub which is the industry leader in KYC. As an iGaming platform we have our verification rules set very low compared to how you would KYC at a bank. But they do set some rules, for instance address verification has to be a bill or similar it won't accept bank statements and things of that nature for the address check.

You have tried several times to KYC including multiple resets from our support staff after exceeding retry limits. What I have done now though is reset your proof of address requirement. I've also then re-approved the liveness check and the ID that you uploaded to sumsub.

Could you please re-upload your proof of address (you used a bill for one of though that sumsub seems to have misread), if you do - please then email directly at support@cluck.us FAO David. I'll pick it up and get you approved all being well with the doc. That should solve matters and you can be on your way trying out our platform

Thanks,
David

Oceniono na 5 z 5

I put in a technical issue on the chat…

I put in a technical issue on the chat icon and was immediately greeted with warm gestures and Jake let me know that they were on the issue promptly. I really liked how fast and easy the process to handle this tech issue. Very polite and helpful

23 sierpnia 2025
Opinia niezależna

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