Clotheslyne Recenzje 

37
•
Wynik TrustScore: 2.5 na 5

2,6

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Good idea-however not very customer friendly. Hard to sign up for one time only Service, app “pushes” subscription service. No information provided to cancel or advise their NO REFUND POLICY until it’... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Clotheslyne is a heaven sent! Bag up my dirty laundry, a clotheslyner I picked after browing profiles picked it up & brought it back 2 days later completely clean, folded and organized! Doesn't br... Zobacz więcej

Oceniono na 1 z 5

I tried to become a ClothesLyner to work for this company. I was approved and had an appointment with the COO, Camden Oliver to get started. He never followed through with the appointment. I called an... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

They stole over $200 from my bank account within a month. I brought this up to them, but they won't refund the money and they keep charging my account. The app won't let me remove my bank card... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Usługi pralnicze

Napisane przez firmę

Your Laundry. Done, folded, delivered. A helping hand from someone in your community. It might not be the end of laundry but, for $20, it can be a laundry free weekend.


Dane kontaktowe

2,6

Słaba

Wynik TrustScore: 2.5 na 5

37 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,6

Wszystkie recenzje

(37)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Clotheslyne changed my life and I never…

Clotheslyne changed my life and I never plan on looking back! One dollar a pound for pickup wash dry fold and delivery back to my front door, you can’t beat that! I used to spend every weekend in the laundry room; the two days I would get off from work every week always went to my laundry, no longer! The app is so easy to use and the customer service is incredible. Most certainly the best laundry service on the market and it’s not close.

20 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

The service is great

The service is great. The clothes are picked up on time, I receive updates on my app, they are delivered on time and folded beautifully. I love this service.

18 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Love! love! love! this service

Love love love this service. I switched from using a local wash and fold drop off service. Clotheslyne is faster, more affordable, and easier to use since they have an app. I highly recommend this service to anyone

9 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Best Laundry service hands down

Amazing services I’ve had nothing but great experiences with them and the Clotheslyners. I have a monthly subscription and have been using the service for almost a year and any time I’ve need support they have been attentive and fast. They also call me regularly to give them feedback on my experience which makes me feel like they really appreciate my business. Thank you so much for creating this service!!!!

11 lutego 2024
Opinia niezależna
Oceniono na 1 z 5

BEWARE OF THIS SEVICE

BEWARE OF THIS SEVICE. DO NOT USE. I had multiple damaged and lost items through using this service. After weeks of requests that it be addressed they continue to fail in doing so. I had to file a complaint with the Better Business Bureau as they refuse to address their failures to provide service. What’s more, is that they charge the employee if something is damaged, in an apparent attempt to prevent customers from filing complaints. They do not address concerns AT ALL, and instead blame the client and/or employee. Their customer service is abysmal, all the way up to the CEO, Daniel Feliciano, who is very unprofessional. I believe that not only are this organization’s business practices potentially problematic, but their employment practices may be as well. Do not use this service.

29 stycznia 2024
Opinia niezależna
Logo Clotheslyne

Odpowiedź od Clotheslyne

I appreciate you taking the time to share your experience, and I want to assure you that your concerns have been thoroughly investigated. Following your report, we promptly issued a refund for the damaged and lost items to address the immediate issue. Our team has made multiple attempts to resolve this matter to your satisfaction, while upholding the fairness and integrity of our resolution process.

It's important to clarify that while we strive to rectify any service mishaps, requests for refunds on services previously rendered and satisfactorily completed fall outside our policy. This stance is rooted in our commitment to protecting the interests and livelihoods of our Clotheslyners, who are the backbone of our service. We believe in fair compensation for their hard work and dedication, and it is a priority for us to ensure they are not unjustly penalized.

We understand and regret that this situation has not reached a resolution that you find acceptable. Our intention is always to provide a service that our customers can rely on, and a workplace that respects and values the contributions of our Clotheslyners. Your feedback has been invaluable in highlighting areas for improvement in our customer service approach, and we are actively working on enhancing our communication and resolution processes.

Should you wish to discuss this further, I remain at your disposal for a direct conversation that does not include threats or demands for payment.

Sincerely,

Daniel Feliciano
CEO, Clotheslyne

Oceniono na 5 z 5

The community of laundry is amazing

The community of laundry is amazing with ClothesLyne. There are so many services available, the support in the app and with your ClothesLyner is great. Communication is always number one, and it’s great to watch my laundries progress. Thank you so much for this!!

20 listopada 2023
Oceniono na 1 z 5

I tried to become a ClothesLyner to…

I tried to become a ClothesLyner to work for this company. I was approved and had an appointment with the COO, Camden Oliver to get started. He never followed through with the appointment. I called and was told he’d call me back in 30-60 minutes. I waited and he never did. I contacted the company again and left a voicemail with no response. I then googled him and found he’s just an inexperienced 23 year old trying to start and run a business. Don’t waste your time. This isn’t a reliable company.

2 grudnia 2023
Opinia niezależna
Logo Clotheslyne

Odpowiedź od Clotheslyne

Thank you for taking the time to share your experience with becoming a ClothesLyner. We sincerely apologize for the inconvenience and disappointment caused by the missed appointment.

We understand how valuable your time is, and it was never our intention to leave you waiting. We did attempt to reach out an hour before the scheduled call to inform you to reschedule the appointment. We regret that this message did not reach you in time and acknowledge the breakdown in our communication process.

Your feedback is crucial for us, and we are taking steps to ensure that our communication and scheduling are more reliable going forward. We deeply respect your effort in applying to become a ClothesLyner and would like to offer you another opportunity to connect with us at your earliest convenience.

Please reach out to us directly at camden@clotheslyne.com and we will prioritize setting up a new appointment for you with us. We value your interest in our company and hope to demonstrate the commitment and professionalism that ClothesLyner stands for.

Oceniono na 5 z 5

Clotheslyne is a heaven sent

Clotheslyne is a heaven sent!
Bag up my dirty laundry, a clotheslyner I picked after browing profiles picked it up & brought it back 2 days later completely clean, folded and organized!
Doesn't break the bank & I don't feel like I'm breaking my back trying to stay on top of my never ending laundry pile.

16 listopada 2023
Oceniono na 1 z 5

NO REFUND/CANCELLATION POLICY …

Good idea-however not very customer friendly. Hard to sign up for one time only Service, app “pushes” subscription service. No information provided to cancel or advise their NO REFUND POLICY until it’s too late. Would not recommend until management is more clear what terms of service and payment options /refunds are-up front.

16 czerwca 2023
Opinia niezależna
Logo Clotheslyne

Odpowiedź od Clotheslyne

Thank you for your feedback regarding your experience with our service. We're glad you like the idea of our platform, but we're sorry to hear that you found aspects of our customer service and app usability less than satisfactory.

We want to clarify that while our app does feature a subscription service, we also offer one-time services, and we are constantly working to make the selection process as clear and straightforward as possible. We appreciate your input on this and will take it into consideration as we continue to improve our app’s user experience.

Regarding our refund policy, we want to assure you that we do not have a 'no refund policy' for one-time services. We have processed a refund for your transaction as we understand the confusion and inconvenience caused. Our no refund policy applies only to our customer weekly plan in cases of missed orders, and we strive to communicate this clearly in our terms of service.

We apologize if this was not made clear to you from the outset, and we are taking immediate steps to ensure that our terms of service and payment options are more transparently communicated to our customers.

Oceniono na 5 z 5

Most Convenient Laundry Service Ever!

I’ve never outsourced my laundry before, but ClothesLyne was too tempting. I love the service; my laundry comes back smelling excellent and folded to perfection every time. I’ve used multiple ClothesLyners, and all of them have been great!

1 września 2021
Opinia niezależna
Oceniono na 5 z 5

Fantastic Service

I use ClothesLyne weekly for all my family's laundry needs. The ClothesLyners are all tremendous and treat my laundry with great care. 100% recommend!

31 sierpnia 2021
Opinia niezależna

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