E' da un mese che proviamo Clerk, Gabriele ci ha mostrato come funziona il servizio ed insieme abbiamo impostato il primo mese di newsletter. Ci sentiamo spesso per confrontarci e vedere l'andamento... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Opplever at clerk viser feil pris på alle bundle produkter i Woocommerce. Clerk krever tilgang til backend, når jeg tilbyr Clerk å ta et videomøte og vise alt de ønsker live, så er ikke dette godt nok... Zobacz więcej
Reakcja na opinię
Vi är väldigt nöjda med Clerk och samarbetet vi har haft hittills. Sedan vi började använda tjänsten har vi tydligt märkt att merförsäljningen i vår webshop har ökat, framför allt genom relevanta prod... Zobacz więcej
Abbiamo iniziato a usare Clerk dopo il covid e ci ha dato davvero una mano a risollevarci in un momento difficile. Ha sostituito molto bene dei vecchi programmi che usavamo prima, che ormai faceva... Zobacz więcej
Informacje dotyczące firmy
O Clerk.io
Napisane przez firmę
Welcome to Clerk! Our AI-based personalization solutions are designed to help online store owners like you increase your revenue, optimize your store's performance, and achieve your business goals.
At Clerk, we are committed to providing you with the best-in-class e-commerce solutions that can help boost your conversion rate, average order value, and customer basket size. Our unique platform is designed to work from day one, saving you time and money as you scale your business.
We have earned an impressive reputation as a trusted and reliable solution provider thanks to our commitment to offering superior services and support to our customers. With cookieless personalization, your customers' privacy is guaranteed, and they can enjoy a seamless shopping experience without compromising their data.
Our advanced AI-driven technology helps online store owners optimize their store performance and scale their businesses beyond their physical stores. We offer a unique end-to-end platform that integrates all the essential features you need to automate and streamline your e-commerce operations, providing you with a more efficient and user-friendly experience.
Our 4 tools are:
• Search
• Recommendations
• Email
• Audience
With Clerk.io, you can access exceptional customer support and services to help you achieve your business goals. We are proud to serve our customers and are confident we can help you take your online store to the next level. Let us help you grow your business.
Clerk.io.
At Clerk, we are committed to providing you with the best-in-class e-commerce solutions that can help boost your conversion rate, average order value, and customer basket size. Our unique platform is designed to work from day one, saving you time and money as you scale your business.
We have earned an impressive reputation as a trusted and reliable solution provider thanks to our commitment to offering superior services and support to our customers. With cookieless personalization, your customers' privacy is guaranteed, and they can enjoy a seamless shopping experience without compromising their data.
Our advanced AI-driven technology helps online store owners optimize their store performance and scale their businesses beyond their physical stores. We offer a unique end-to-end platform that integrates all the essential features you need to automate and streamline your e-commerce operations, providing you with a more efficient and user-friendly experience.
Our 4 tools are:
• Search
• Recommendations
• Audience
With Clerk.io, you can access exceptional customer support and services to help you achieve your business goals. We are proud to serve our customers and are confident we can help you take your online store to the next level. Let us help you grow your business.
Clerk.io.
Dane kontaktowe
Kigkurren 8g, 2300, Copenhagen, Dania
- +45 70 555 100
- hello@clerk.io
- clerk.io
4,4
Doskonała
654 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Ho recentemente iniziato a utnon fidatevi
Ho recentemente iniziato a utilizzare la piattaforma Clerk.io per il mio e-commerce. All'inizio, il team di vendita è stato molto cordiale e disponibile. Mi hanno fatto un'offerta che sembrava troppo bella per essere vera, e io l'ho accettata.
Tuttavia, una volta iniziato a utilizzare il servizio, ho iniziato a notare alcune cose che non mi piacevano. Innanzitutto, il servizio è molto costoso. Il prezzo base è di 190 euro al mese, e poi ci sono addebiti aggiuntivi per ogni funzionalità che si desidera utilizzare.
In secondo luogo, il servizio è difficile da configurare e utilizzare. Ho dovuto dedicare molto tempo a imparare come funzionava, e ancora non sono sicuro di aver capito tutto.
In terzo luogo, il servizio non ha funzionato come previsto. Le raccomandazioni di prodotti non erano pertinenti, e le e-mail di marketing erano spam.
Ho contattato l'assistenza clienti per chiedere di rescindere contratto, ma non sono stati molto utili. Mi hanno detto che dovevo semplicemente "imparare a usare il servizio".
1 października 2023
Opinia niezależna
Odpowiedź od Clerk.io
Gentile Gianni,
Ringraziamo per il tuo feedback e ci dispiace apprendere che la tua esperienza con Clerk.io non sia stata positiva. Il nostro obiettivo principale è offrire una piattaforma di personalizzazione che ottimizzi l'esperienza di shopping per i tuoi clienti durante gli acquisti sul tuo e-commerce.
Siamo rammaricati nel constatare che alcuni passaggi del processo con Clerk non ti siano stati chiari.
Per quanto riguarda il costo, noto che il contratto da te firmato comprendeva Search e Recommendation. Tutte le funzionalità relative a questi due strumenti sono incluse senza costi aggiuntivi.
In merito all'integrazione, Clerk è perfettamente integrabile con Prestashop, come puoi verificare nel nostro help center. Ci dispiace se la fase di setup non è sembrata semplice, i nostri team di Integration specialists e account managers sono sempre disponibili per fornire assistenza e aggiornamenti sulla fase di integrazione, nonché per organizzare i training sull'uso della piattaforma che pianifichiamo per i nostri clienti.
Infine, dal nostro storico risulta che, quando hai richiesto la rescissione del contratto, ti abbiamo inviato le istruzioni necessarie da seguire.
Se desideri ulteriori chiarimenti, ti invitiamo a contattare il nostro team di supporto all'indirizzo email support@clerk.io o a comunicare direttamente con il tuo account manager o con sales consultant che ti hanno seguito.
Restiamo a tua disposizione per ogni ulteriore necessità.
La herramienta no funciona
La herramienta no funciona, me han cobrado 6 meses y puedo demostrar con la gráfica que no han tenido conversión, contratan a personal español por unos meses y después los despiden y te dejan sin asistencia en España, es la segunda vez que me pasa, no recomiendo contratar con ellos nada.
11 listopada 2023
Opinia niezależna
Odpowiedź od Clerk.io
Dear customer,
we are really sorry to read about your experience and we appreciate you bringing this to our attention.
We take your feedback seriously and would like to investigate this matter further to ensure a resolution.
We will be shortly in contact with you.
Thank you for your patience and the opportunity to resolve this matter.
Best Regards,
Clerk.io's Team
Clerk is a great tool for increasing…
Clerk is a great tool for increasing conversion and drive additional sales for your online shop. Our customer success manager Vivien has helped us get smarter on how we can deliver value to our customers, helping us to achieve above average results on Clerk.
30 sierpnia 2023
Opinia niezależna
Muy buena atención al cliente y muy…
Muy buena atención al cliente y muy resolutiva, siempre es agradable tener una reunión con Lucila.
10 sierpnia 2023
Opinia niezależna
Odpowiedź od Clerk.io
Dear Ismael,
Thank you for your feedback!
We're delighted to hear that you had a positive experience with our customer service, and that Lucila's assistance was both attentive and effective.
We always strive to provide the best service possible, and we look forward to serving you again in the future.
Have a great day!
The Clerk.io's Team
Kan ikke komme derfra
Svindel at de ikke acceptere en opsigelse på mail når deres eget system ikke vil gennemføre en opsigelse.
Har nu måtte betale for adskillige måneder uden at få noget ud af det.
10 sierpnia 2023
Opinia niezależna
Odpowiedź od Clerk.io
Kære kunde,
Tak fordi du deler din feedback med os.
Vi værdsætter virkelig din ærlighed og tager vores kunders meninger alvorligt.
Din dedikerede Customer Success Manager vil snarest kontakte dig for at diskutere en passende løsning.
Med venlig hilsen,
The Clerk.io's team
Amazing Support
We had reached out to our Success Manager Edward for support and were thrilled with his response. Edward went above and beyond to help us, which we greatly appreciate. Thanks again!
2 sierpnia 2023
Opinia niezależna
Odpowiedź od Clerk.io
Dear Sean,
Thank you so much for this wonderful review! We are delighted to hear that Edward, our Customer Success Manager, was able to provide you with exceptional support.
Going above and beyond for our customers is at the heart of what we strive for!
Thank you once again for choosing us.
The Clerk.io's Team
increase my price with 144% per month suddenly that is not reasonable anymore.
The first months went well with the subscription of total €277,- per month. Since July 2023 went it up to almost €800,- per month because recommendations up and search up increased that month. The price is not reasonable anymore. Just to beware before you guys want to work with clerk.io. You see the nice data about what you are selling, however, clerk.io didn't increase my revenue according to my webshop before I was using clerki.io. Some data tools in the platform don't give you the whole truth about your revenue performance. This is not doing business as win to win situations as the price increased the price with 144%
31 lipca 2023
Opinia niezależna
Odpowiedź od Clerk.io
Dear Customer,
Thank you for sharing your feedback.
We truly appreciate your honesty and take our customers' concerns seriously.
Your dedicated Customer Success Manager will be shortly in contact with you to discuss a suitable solution.
Best Regards,
Clerk.io's Team
Very satisfied with support!
We have been using Clerk for a little while now, and we are more than happy with the results.
Recently, we ran into a technical issue, and I contacted support. I was helped by Alexander, who went up and over to find the according solution. I am really satisfied with his service!
25 lipca 2023
Opinia niezależna
Odpowiedź od Clerk.io
Dear Sam,
Thank you so much for taking the time to share your positive experience with Clerk and our support team!
We're thrilled to hear that you have been enjoying your time using Clerk and that our services have met your expectations.
We look forward to continuing to serve you with top-notch service and products.
Best regards,
Clerk.io's Team
Penso sia il peggior investimento fatto…
Penso sia il peggior investimento fatto da quando ho un'azienda... Non funziona, di intelligenza artificiale c'è davvero poco ed il supporto... lasciamo stare.
2 lipca 2023
Opinia niezależna
Odpowiedź od Clerk.io
Gentile Beppe,
siamo molto dispiaciuti di sapere che la tua esperienza con Clerk.io non ti sia sembrata positiva, il nostro obiettivo è che tutti i clienti si sentano valorizzati e percepiscano le potenzialità del nostro prodotto.
Vi ricontatteremo per un'ulteriore conversazione e per trovare insieme una soluzione.
Ti auguriamo una buona giornata e buon lavoro,
il team di Clerk.io
Dygtige
Utroligt gode resultater i webshop og Clerk-teamet samt kundeservice er helt i top. Meget hjælpsomme og sørger for at man får optimeret salget mest muligt.
Jeg er spændt på fortsat at arbejde med Clerk. Kan kun anbefales.
26 czerwca 2023
Opinia niezależna
Odpowiedź od Clerk.io
Kære Anna
Mange tak for din positive anmeldelse!
Vi er glade for at høre, at du er tilfreds med Clerk.io.
Vi er lige så spændte som dig for at fortsætte vores samarbejde med Clerk.
Vi vil fortsat gøre vores bedste for at levere den bedste service og de bedste resultater til din webshop.
Venlig hilsen,
Clerk.io's Team
Soporte organizado
Soporte bien planifica, integración sin complicaciones, backend intuitivo y el soporte por parte de Lucila de primera.
15 czerwca 2023
Opinia niezależna
Odpowiedź od Clerk.io
Dear Luis,
Thank you for your positive review!
We're delighted to hear that you found our support well-planned, integration seamless, and backend intuitive.
We're also glad to know that Lucila provided you with excellent support.
We really appreciate your feedback!
Clerk offre un ottimo servizio
Clerk offre un ottimo servizio, professionalità ed efficienza. Christian del Team Italia merita una menzione speciale per la sua disponibilità e nel proporre soluzioni efficaci per le nostre esigenze.
1 maja 2023
Opinia niezależna
Odpowiedź od Clerk.io
Caro Giovanni,
Grazie mille per la tua recensione positiva!
Siamo felici di sapere che il nostro team, e Christian in particolare, ti abbia offerto un ottimo servizio.
Grazie ancora per averci scelto!
Il Team di Clerk.io
Fint, men pass på oppsigelseterms.
EDIT:
Etter at jeg skrev anmeldelsen og gav 2 stjerner, fikk jeg oppfølging av CEO. Siste faktura ble refundert, og selskapet la seg langflate.
Jeg satte pris på måten det ble håndtert på, og har endret fra 2 til 4 stjerner basert på måten det ble ryddet opp på. Grunnen til at jeg ikke ga 5 stjerner, er fordi det i utgangspunktet ikke skulle være nødvendig å måtte skrive en anmeldelse på Trustpilot for å bli tatt på alvor.
Men dette er nå ryddet opp i, og ute av verden. Takk for en rask respons. Satser på at disse rutinene nå er ordnet til noe bedre.
Orginal melding:
Jeg skal ikke skrive veldig mye om tjenesten i seg selv, vi avsluttet Clerk da vi ikke så at investeringen pr mnd ga gode nok resultater sett opp mot kostnad, samtidig som vi da skifter over til en annen plattform. Kundeoppfølging underveis har derimot vært fin og rask.
Men det som trekker mye ned er hva som skjer når man ikke lenger ønsker være kunde.
Vi meldte inn oppsigelse på mail før påfølgende periode, men fikk beskjed om at dette måtte gjøres via deres nettside. Da vi bikket over i ny periode, får vi altså faktura på ytterligere en måned, totalt kr 7500 for en tjeneste vi ikke bruker.
Kundeservice kunne, og burde, godtatt oppsigelse innenfor frist, men i stedet utnytter muligheten til å ta mest mulig.
Clerk har ikke gitt tilsvar på min siste epost til dem.
Avslutningen på samarbeidet ble derfor av den mer kjipe sorten.
Jeg kan også melde at oppsigelsestid på en digital tjeneste er en uting og noe som henger tilbake fra fordumstid. Ingenting tilsier at man må henge ved en tjeneste lenger enn man ønsker, bortsett fra at tjenesten vil dra mest mulig ut av sine eks-kunder.
Som bedriftseier selv som driver både b2b og b2c, forventer jeg et annet nivå på exit.
10 maja 2023
Opinia niezależna
Odpowiedź od Clerk.io
Dear Daniel,
Thank you for taking the time to share your feedback about your experience with Clerk. We are sorry to hear that the termination of your subscription did not go as smoothly as expected.
We appreciate your positive comments about our customer service.
Please know that we take all customer feedback seriously and will work to improve our processes to ensure a better experience for all our customers.
We will contact you shortly to discuss this matter further.
Best regards,
Clerk.io's Team
Odpowiedź od Clerk.io
Gentile Salvatore,
Grazie per aver dedicato del tempo a lasciare una recensione positiva sul nostro servizio! Siamo lieti di sapere che hai avuto un'ottima esperienza e che Christian ti ha fornito un'assistenza di alto livello.
La tua soddisfazione è la nostra massima priorità e siamo impegnati a fornirti il miglior servizio possibile.
Cordiali saluti,
Il Team di Clerk.io
I've been using Clerk.io for over 2 years
I've been using Clerk.io for over 2 years now and I've been very impressed with the results with. I've seen a significant increase in my conversion rate and average order value. My new account manager Christian is an amazing consultant and always ready to help.
27 kwietnia 2023
Opinia niezależna
Odpowiedź od Clerk.io
Dear Andrea,
Thank you for taking the time to share your positive experience with Clerk.io. We are thrilled to hear that you have been using our service for over 2 years and that you have seen significant improvements in your conversion rate and average order value.
We are glad that our dedicated account manager, Christian, has provided you with excellent service and support. We will make sure to pass on your kind words to him.
Thank you for choosing Clerk.io.
Best Regards,
Clerk.io's Team
Ottimo software e ottima assistenza…
Ottimo software e ottima assistenza tecnica e commerciale
26 kwietnia 2023
Opinia niezależna
Odpowiedź od Clerk.io
Gentile cliente,
Grazie per aver condiviso la sua esperienza positiva con il nostro software e il nostro team di assistenza. Siamo felici di sapere che il nostro servizio sia stato all'altezza delle sue aspettative.
Cordiali Saluti,
Il Team di Clerk.io
Must have - for en seriøs virksomhed
Jeg har fornøjelsen af en del individer fra team Clerk.io og det er et verdensklasse felt. 🔥
Altid sivans behjælpelige, garant for god sparring, eksekverer på de fælles aftaler vi laver og jeg skal komme efter dig skal jeg. 😎
Clerk burde være obligatorisk for enhver seriøs virksomhed.
20 kwietnia 2023
Opinia niezależna
Odpowiedź od Clerk.io
Kære Frederik,
Mange tak for din fine anmendelse, det betyder meget for os.
Vi er rigtig glade for at høre at du værdsætter vores partnerskab. :)
We are happy with Clerk!
We are happy with Clerk and our contact person is great to show us opportunities to use the full potential of Clerk elements in web and in e-mails. It means a lot for us to have the same (local speaking) contact person to guide us and improve the performance!
20 kwietnia 2023
Opinia niezależna
Odpowiedź od Clerk.io
Dear Customer,
Thank you for taking the time to write this wonderful review about your experience with Clerk!
We are thrilled to hear that you are satisfied with our product and your contact person :)
Easy to use and great service.
A great tool for ensuring relevant content for your emails. It is really easy to get started, both in terms of integrations and getting familiar with the different features. Also, we are pleased with the Clerk team's smooth and customer-oriented service.
17 kwietnia 2023
Opinia niezależna
Excelente servicio de atención al…
Excelente servicio de atención al cliente, muy recomendable un 10
13 kwietnia 2023
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.