Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

This is purely SCAM! Took 8 weeks to arrive. No vapour and no throat hit. Like sucking on a whistle. Came from China. Paid almost $70 Australian dollars. I want a refund or the legitimate product... Zobacz więcej

Oceniono na 4 z 5

Ordered after seeing an ad, really glad I took the time to look up the actual company and didn't order straight from the ad because it looks like that's how many people got scammed with fake copycat p... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Placed an order, no confirmation, no tracking, no movement. Endless emails unanswered. No updates, no refund. Pure scam. Should have read reviews before ordering. Terrible they take advantage of peopl... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Scam Scam Scam ! Do dont buy ! I received plastic whistles !!!! Not the product advertised, a leaking plastic clear straw filled with a liquid with god knows what inside and a filter, a terrible ve... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Napisane przez firmę

Clenzy is a modern lifestyle brand offering nicotine-free vitamin diffusers designed to give adults a cleaner, non-nicotine alternative to traditional smoking and vaping routines. Clenzy focuses on the ritual and sensory experience—the hand-to-mouth motion, the inhale/exhale moment, and the calming routine—without using nicotine or tobacco.


Dane kontaktowe

2,1

Słaba

Wynik TrustScore: 2 na 5

42 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 90% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I ordered Jan 26 I received yesterday…

I ordered Jan 26 I received yesterday These fake knock offs with plugs in both ends that dont even work I want a refund was charged 29.99 and 59.97.
This is a scam!
I received a reply to reach out for a full refund from clensy however there is no one to reach out to. Do not buy these from the company NUVIERA They don't exists!

17 lutego 2026
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Christine— We hear you. This sounds incredibly frustrating and absolutely not what you should have received. Please reach out to us directly so we can figure out what went wrong and get this sorted for you. We'll make sure you get an exchange or a full refund. 💛

Oceniono na 1 z 5

After finally receiving my order

After finally receiving my order, took a while. I was very excited to try it. I might be doing it wrong, assumed you took out the plugs at each end, but when I puffed nothing happened. Not like the ad where there are puffs of smoke coming out. Supposed to replicate the action of smoking! Waste of money!!!!

19 lutego 2026
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Susan, so sorry for the confusion and that it’s been a bit of a wait. Our device is actually designed for deep breathing rather than creating physical smoke or vapor like a traditional vape.
Please send us your order number so we can sort this out quickly for you. We’ll make sure it’s fixed.💛

Oceniono na 1 z 5

Fake inferior products being sold

Fake inferior products being sold. I tried to cancel my order moment's after ordering realising that I was charged USD. To be told it had already been shipped. I have been back and forth via email, saying that I purchased froma fake site and there was nothing they could do. Well I received my order finally and 💯 fake product and definitely not what I ordered. I've tried to attach photos but can't

15 stycznia 2026
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Cassandra, this sounds incredibly frustrating—we're really sorry you're dealing with this.

It sounds like you may have ordered from a fraudulent site, which unfortunately happens with popular products. And you can directly contact the ordering website to resolve this matter. If you are interested in Clenzy, you can contact our customer service to get a discount.💛

Oceniono na 5 z 5

The overall customer service from…

The overall customer service from Clenzy made my experience great. I didn't think my package was being delivered due to weather and no update on the tracking service. I received an immediate response regarding an investigation, and to my surprise, the package was awaiting me at home that day. I do believe that was because of timing, but in 2026 great customer service is few and far between. I truly hope this product helps me to stop vaping all together. Thank you.

4 lutego 2026
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Tiffany! So glad to hear your package made it home safely, especially with the tricky weather and tracking delays. Thank you for taking a moment to share your kind words about our team – it really means a lot. We're rooting for you and hope the product helps you reach your goal. Thanks again for trusting us. 💛

Oceniono na 5 z 5

Wonderful product

Wonderful product, makes giving up smoking a real fighting chance. Order it asap because it takes about 2 weeks to recieve the product. Best to buy the 10 pack deal. Hits just like a real cigarette but with no bad additives. Highly recommend it.

25 stycznia 2026
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Andrew!😊 Thanks so much for your kind words and recommendation — we're thrilled to hear it's giving you a real fighting chance. We appreciate your patience with the delivery time, and we're really glad the product feels right for you. Wishing you all the best on your journey, and thanks again for being part of the Clenzy family.

Oceniono na 1 z 5

Fake company or bad operation

I ordered vitamin infuser from Clenzy. Com and never received the product. Also, the customer service phone number wasn't legit.
Recording said that the mail box was full. Yeah, full of hooey that is!

21 stycznia 2026
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Ricky, we're really sorry to hear about your order and the trouble reaching us — that's genuinely frustrating. Please send us your details via direct message so we can look into this right away and get it sorted for you. We're here to help fix this. 💛

Oceniono na 1 z 5

Beware of Clenzy

Hi my name is Cathy
I placed an order January 4th waited for a tracking number. I finally received it and when I tried to track it I received a message that number didn't exist!!! Here is the # ZJD510403450CL521301
I have emailed Clenzy customer service and they bounce back. I am not able to communicate with anyone at clenzy. This is ridiculous. Why would they give me a tracking number that doesn't exist!!!!

8 stycznia 2026
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Cathy, we're really sorry for the confusion and frustration with your order and tracking number — that's totally understandable. Here are the tracking link for your reference https://t.17track.net/en#nums=ZJD510403450 and which showed your parcel delivered on Jan 20. If you need further assistant, please send direct message here so we can look into this right away. We're here to make sure this gets sorted for you.💛

Oceniono na 1 z 5

After a review I made i got no response…

After a review I made i got no response so I tried to call once again no response. I've waited long enough now I want my money back or have to take another route to get my money!

1 stycznia 2026
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Steve, we're really sorry for the confusion and frustration with your order— that's totally understandable. Here are your order tracking link for your reference https://t.17track.net/en#nums=ZJD510403485 and which showed your parcel delivered on Jan 20. If you need further assistant, please send direct message here so we can look into this right away. We want to make sure you get the help you need.💛

Oceniono na 1 z 5

I never received my product

I never received my product. It's been over three weeks and I'm still waiting. The day they said it was delivered and I found nothing on my porch.

1 stycznia 2026
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Romonica, we're really sorry for the delay of your order. We carefully check your order details which showed your parcel delivered on Jan 21. If you need further assistant, please send direct message here so we can assist you. 💛

Oceniono na 1 z 5

CL523331 Defuser

CL523331. I have been waiting 3 weeks to receive this order. I went to tracking, seems like it's stuck in the air. They were real quick to take the money, so where is the product?

5 stycznia 2026
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi bev. We're truly sorry your item hasn't arrived and for the lack of follow-up — that's completely unacceptable, and we understand your frustration. We carefully check your order details which showed your parcel delivered on Jan 21. If you need further assistant, please send direct message here so we can make it right for you. 💛

Oceniono na 1 z 5

Never recieved # CL 334671 on…

ordered in july order# CL 334671 on july and nothing! have attempted several times to contact and nothing. very disappointed. would like to refund / simply theft

26 lipca 2025
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hey, Susan! We totally get it – waiting that long and not getting any update is incredibly frustrating. We've gone ahead and processed a refund for order #CL334671. You should see the amount returned to your original payment method shortly. If you need anything else, just let us know here and we’ll help sort it out.💛

Oceniono na 5 z 5

I absolutely love it I’m so happy I…

I absolutely love it I’m so happy I bought it. It was worth it

22 grudnia 2025
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Dominic! This just made our day — thank you so much. We’re thrilled you’re loving your Clenzy and feel it was worth it. Nothing makes us happier than hearing that. 😊

Thanks for being part of the Clenzy family!

Oceniono na 1 z 5

I ordered on Dec 4 and paid I have not…

I ordered on Dec 4 and paid I have not received anything I emailed sent messages nothing I want answers order number cl507461

23 grudnia 2025
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Rosie — We're really sorry to hear your order hasn't arrived. That's genuinely frustrating and not the experience we want for you. And our agent replied you on Dec 22 hope they help you sort it out.

We noticed your order cl507461 is still in transit and here is the tracking link https://www.track718.us/en/detail?nums=VER000419350EX. Due to the Christmas period, delivery times are slightly delayed but we'll keep monitoring it until it arrive your hands.

Thank you for your patience.💛

Oceniono na 1 z 5

I order my clenzy back in November I have been waiting I still have not received it no return8ng emails no communication at all what a scam

I don't think they can improve there taking people's m9mey and not replying to any messages it sucked I'm still waiting for my order since last November I'm not waiting anymore it's been almost a m9mth way to long for an order

25 listopada 2025
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Colleen. We're sorry your order has been delayed and that you haven’t been able to reach us — that’s incredibly frustrating. We’ve actually already issued your refund, so the money should be back with you soon. If you don’t see it in the next few days, please message us directly here so we can help straight away. We really appreciate you giving us a try. 💛

Oceniono na 1 z 5

I want a refund

I want a refund. I have been waiting 3 weeks for delivery and I still haven't received my order. What a scam.

16 grudnia 2025
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Kimberly. We're really sorry to hear about the wait and the frustration — that’s totally understandable. Our customer support team will look into it right away and make things right for you. 💛

Oceniono na 1 z 5

Package never arrived and send multiple…

Package never arrived and send multiple emails about it. NO Response what so ever. They took my money, so I really want them to respond when there is a complaint and give me back my money

24 listopada 2025
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Karly, so sorry for the delay and the trouble you’ve had — that sounds really frustrating. Please send us your order number so we can sort this out quickly for you. We’ll make sure it’s fixed. 💛

Oceniono na 1 z 5

I will never order from this company…

I will never order from this company again and I will advise other people not to as well. I ordered and paid on July 30 of this year and still have not received my order. This company just rips people of. I am going out my opinion all over the internet

30 lipca 2025
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hi Linnea, apologies for the delay and the hassle! We totally get how frustrating that is. If you can send over your order number, we'll fix this for you immediately. 💛

Oceniono na 5 z 5

Very responsive and helful

For one thing, they listen. I had a complaint. I sent an email. They fixed it within hours. This doesn't have the drag of a cigarette but honestly after using it for a few hours, they started to taste not so good anymore and I was craving my Clenzy. I truly think more people should try it and I plan to spread the word anywhere I go and to anyone talks about quitting.

11 listopada 2025
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hey Cassidy!😊We're so glad our team could help and that you're already feeling a difference with Clenzy. Thank you for the honest note on the taste—we're always listening and learning. We're truly grateful for your support.

Oceniono na 5 z 5

After deciding it's time to quit…great customer service after experiencing an issue

After deciding it's time to quit smoking not only from my health but because for $10 a pack it's just ridiculously expensive. I had seen clenzy on Facebook and on YouTube and decided to give it a try. I ordered the five pack starter kit with five different flavors no nicotine which is great and it arrived pretty quickly. I was hoping for an extremely positive exper ience but unfortunately some of my I call them e-cigarettes but they're not e-cigarettes or defective and did not work. I was very disappointed. I actually sent them a message on Facebook Messenger and a customer service rep named James answered me tell me they would handle it and told me that they were issuing me a refund. I really wasn't looking for a refund I was looking for a replacement but I will purchase in the future. Then he told me to write this review and I will be rewarded with a free product not sure what product I'll get but their customer service is amazing and fast and they do everything in their power to help the customer. The product that was not defective works well it's great and like they say the ritual of smoking is there except for liking the cigarette but I can do without that and I think there's definitely I will quit this time. I did quit once for 22 years but then I started again and like I said for my health and to save money this is the way to go. I have not yet smoked a real cigarette since getting this product

1 listopada 2025
Opinia niezależna
Logo Clenzy

Odpowiedź od Clenzy

Hey Barbara!😊We're sorry some of your devices were faulty and thank you for letting us make it right. We're rooting for you and can't wait to hear about your continued success.

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