Clement Browne Recenzje 804

Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Smooth process from first enquiry to installation. Excellent communication throughout our order. Steve the fitter was polite and has done an amazing job. We had Clement Browne shutters fitted abou... Zobacz więcej

Oceniono na 1 z 5

I would avoid this company at all costs. The shutters fitted failed within the first six months. This included cracking of the veneers, failure of the locks and the Louvres falling out of the frame. T... Zobacz więcej

Oceniono na 5 z 5

From initial visit to fitting the process has been faultless samples recieved sales visit was not pressurised at all. Andy the fitter arrived early waited outside untill start time, came alone whic... Zobacz więcej

Oceniono na 5 z 5

This is now the third time we have engaged Clement Browne to fit shutters. This time it was just one window, but the previous two occasions added up to over 10! Why have we come back? Because quite si... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z artykułami do dekoracji okien

Napisane przez firmę

We manufacture, supply and fit beautiful window shutters.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

804 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Oceniono na 5 z 5

Fantastic!

Fantastic service from beginning to end. Second time dealing with this company and can only say they are good! Shutters are lovely, money well spent. I’d never use a different company in the future. Thoroughly recommend.

7 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Our second time using Clement Browne

This is our second time using Clement Browne. We purchased their shutters 3 years ago for the front windows and were super impressed with everyone we spoke with - from the initial chat, to the measuring & fitting. When it came to sorting shutters for our new bathroom I went straight to Clement Browne as I knew I could count on the quality. Once again they have been excellent!

9 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Darren did an amazing job! They look great

This is my second time with clement Browne, a small family run business and they did not disappoint. There was an issue with the lead time which I understand was out of their control, but they did everything they could to install more or less on time once I let them know I was keen to get them done asap. The shutters have now been fitted and look fantastic. Darren fitted the shutters and they all look great! Thanks Darren for doing such a good job it is much appreciated ,
Alex

24 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Great shutters

This is the second time we have used Clement Browne for shutters. The ordering process was seamless, and the final product looks great. Would recommend.

11 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent Job

We recently had shutters fitted by Clement Browne to 4 of our rooms after being recommended by several neighbours and we are very pleased with the job they did. They are very good quality, look really nice and have made such a difference to our rooms. They were fitted by Steve and he (and also the guy who came to measure and prepare the estimate) was a very nice guy, extremely helpful and did a really nice, neat job and we would definitely recommend Clement Browne to anyone looking to have shutters fitted. Shei in Customer Service has also been very helpful and I am confident that if we need any help in the future we could rely on them to assist.

28 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Highly recommend...the whole experience…

Highly recommend...the whole experience is so easy with Clement Browne. Punctual and friendly service. Sales consultant (Jemma) and measuring engineer (Steve) were both very pleasant and knowledgeable. Have previously had shutters fitted with Clement Browne and not disappointed this time.

27 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Faultless

Can't fault the initial survey, measuring up service and subsequent installation. Professional, friendly and helpful. What more can I say?

8 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

Absolutely Awful Shocking experience…

Absolutely Awful Shocking experience with this company.
Appointment was made on 20th September 2022 and still not resolved clement Browne! Steve master of product came to remove plastic cover caps from the shutter doors and now they don’t close properly. Also the shutter door is not flush out/ line from the frame also can’t operate the top Louvre because I can not reach/ open/ close. Also you can see the cracks/ dinting where the clement Browne plastic cover caps have been removed these shutters look horrendous!

19 września 2022
Opinia niezależna
Logo Clement Browne

Odpowiedź od Clement Browne

This review is unfortunately full of falsehoods and omits to describe the full journey between Clement Browne and Mrs.Gagrica, which goes back to 2021 and does not mention what the true motivation is here (to now, in 2023, receive a full refund).

To give some balance and a perspective from our side, we first visited the home of Mrs Gagrica in March 2021 and again on October 2021 - both times without cost or obligation - and we sent a free sample shutter to her home too so she could double-check the quality and specification before placing her order in November 2021 for £632.29.

There is no question at all that we have supplied as per said sample and that the installation is flawless, and was completed within the time-line we agreed.

Initially, this review does not mention that Mrs Gagrica insisted that we return (without cost) to remove the cover caps she mentions, which we also advised not to do and sent images defining why this would be best not to happen.

Also, Steve (who is our head of installations and has to travel from Essex to Nottingham) discovered that the doors do close properly on our last visit and demonstrated this to the customer while at her home - I understand that it is the noise of the shutters closing that the customer does not like.

As for the customer not being able to reach the top louvre, this is a new complaint, but surely we cannot be accountable for the height of any individual or the height of a customers windows - we can supply a reach pole, but this comes at a small additional cost, the likes of which Mrs Gagrica is always reluctant to pay.

We have returned to the home of Mrs Gagrica a number of times at her request, always without charge, for various matters all of which are not warranty claims:  Mrs Gagrica didn’t like the hinge colour she chose, Mrs Gagrica didn’t like the screw cover caps, to return and remove said cover caps at Mrs Gagrica’s request etc - this business even removed and repainted the entire order FREE OF CHARGE to a new colour as Mrs Gagrica told us this would resolve all matters for her - sadly, it didn’t!

To give some validity to our response, this matter has been referred to and reviewed by our industry governing body who have commented that there appears to be no fault with the shutters and that they are fit for purpose.

For the record, Clement Browne is happy to work towards resolving all issues with our customer but we have to charge for non warranty work going forward.

Oceniono na 5 z 5

highly recommended service & product

the whole experience with clement browne is pleasant from start to end. the sales consultant & the measuring engineer are both punctual, nice & knowledgeable. we are particularly impressed by the work of the fitter, darren. i was first surprised to see him came alone on the appointment date. how can he do the installation all by himself? how long will he take? but my worry was soon found unnecessary. he is quiet, focused, professional, efficient & neat. he even brought his own henry to clean up the place afterwards! my family & i are so pleased with our new shutters. it definitely worth the wait. highly recommended.

1 grudnia 2022
Opinia niezależna
Logo Clement Browne

Odpowiedź od Clement Browne

Thank you so much for sharing this review! We are so pleased that you are thrilled with your shutters, and we'll certainly pass along your kind words to Darren.

Oceniono na 5 z 5

Clement Browne came highly recommended…

Clement Browne came highly recommended to us and i can see why, from start to finish the whole experience was excellent. We are very happy with our new shutters , and a shout out to Steve the fitter.

21 grudnia 2022
Opinia niezależna
Logo Clement Browne

Odpowiedź od Clement Browne

Thank you so much for sharing your thoughts, Kerry. We are so happy that you are pleased with our new shutters, and we'll certainly pass on your thoughts to Steve also!

Oceniono na 5 z 5

Highly recommend

Great company from start to finish, with Jemma sorting out times and dates to Laurentiu coming to measure and finally Steve completing the install.
Great experience throughout.

Paul Money

9 grudnia 2022
Opinia niezależna
Logo Clement Browne

Odpowiedź od Clement Browne

Thank you so much for your kind review, Paul! We are so glad you had a great experience with us.

Oceniono na 5 z 5

Kevan was our fitter for just over 2…

Kevan was our fitter for just over 2 days and he was amazing very tidy polite and chatty, he done an excellent job that I ordered more shutters from clement Browne, they look totally amazing and I absolutely love them a job well done thank you

29 listopada 2022
Opinia niezależna
Logo Clement Browne

Odpowiedź od Clement Browne

You're very welcome, Tina! Thank you so much for the kind words and we'll certainly be sharing them with Kevan.

Oceniono na 5 z 5

Professional and extremely helpful

Had my upstairs shutters installed November 2019. Loved them so much had shutters for downstairs in December 2020. Recently identified a problem and Clement Browne were very quick to respond and resolve. In all of my dealings with the company I’ve found everyone to be professional and extremely helpful. I would definitely recommend Clement Browne.

28 listopada 2022
Opinia niezależna
Logo Clement Browne

Odpowiedź od Clement Browne

Thank you so much for your recomendation. We are so pleased that you are happy with your experience with us.

Oceniono na 5 z 5

Fantastic company

Excellent service from start to finish. The shutters are of excellent quality as was the fitting of the shutters. Everything was managed exceptionally well from the measuring for the shutters to the installation. I find Clement Browne as excellent service and far more cost efficient that other shutter companies out there.

30 listopada 2022
Opinia niezależna
Logo Clement Browne

Odpowiedź od Clement Browne

Thank you so much for your kind review, Karen. We are thrilled that you are happy with your new shutters.

Oceniono na 5 z 5

Great experience throughout

Great experience throughout from quote to delivery and installation of shutters. Everyone has been friendly and professional to deal with. Will definitely use again.

5 listopada 2022
Opinia niezależna
Logo Clement Browne

Odpowiedź od Clement Browne

Thank you so much for your kind review, Ursula! We look forward to seeing you again.

Oceniono na 5 z 5

Top quality and great service!

We had shutters for one large double bay window and a medium sash window installed.

The whole experience was very professional, well managed and executed to perfection.

Quality is top of the scale and the finish shows great attention to details.The shutters were installed by an unquestionably skilled fitter and craftsman. On time, tidy, clean and above all very polite and amicable.

We chose Clement from seeing shutters at a friends house and glad we did.

We would recommend Clement Browne without reservation or hesitation at all!

Customer service was also brilliant: responsive, clear on timelines and accommodated as and when needed.

5 listopada 2022
Opinia niezależna
Logo Clement Browne

Odpowiedź od Clement Browne

This is so wonderful to read, thank you so much for sharing, Marc. We are so thrilled that you enjoyed your experience with us, thank you.

Oceniono na 5 z 5

Review of Shutters supplied by Clement Browne

We had purchased shutters for several windows in the house and were very pleased with the results. However, shutters for one window fouled on the adjacent beam, meaning they couldn't be fully opened.
When made aware of this situation, Clement Browne were quick to inspect the installation.
After remeasuring they redesigned the replacement shutters for that window.
These replacements, manufactured at their cost, were installed on 27 October 2022.
We are very pleased with the improved design and the high quality of workmanship both for the product and their installation.

27 października 2022
Opinia niezależna
Logo Clement Browne

Odpowiedź od Clement Browne

Thank you so much for sharing your kind review, Simon!

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