I lost my 2 months lens supply and wanted something immediate. Clearly shipping showed a date instead of a range timeline. I ordered and requested customer care to prioritize the order if possible. Th... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
UPDATE - still no classes nearly 3 months later. Have had 3 different people contact me to "sort things out" each time some progress appears to be being made, and then nothing, messages stop being... Zobacz więcej
Reakcja na opinię
I really surprised prompt delivery! Just ordered on Sunday and has arrived on Tuesday with small candy, thank you so much
Ordered online lunch time on Tuesday and Contact Lenses arrived on Thursday. I ordered through Clearly for the price of the Acuvue Oasys but the speed of the delivery is another reason I will be sta... Zobacz więcej
Informacje dotyczące firmy
- Dostawca soczewek kontaktowych
- Centrum okulistyczne
- Hurtownia okularów
- Sklep z okularami przeciwsłonecznymi
O Clearly.co.nz
Informacje przekazane przez różne źródła zewnętrzne
Clearly's Promise
Steam rising off fresh coffee. Waves crashing on the shore. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
Our story begins in the year 2000, when we became one of the first ever retailers to offer eyewear online. We’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of Canada to the east coast of New Zealand get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.com.au, you can rely on: 24/7 support via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Dane kontaktowe
Nowa Zelandia
- clearly.co.nz
4,4
Doskonała
4 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Renz is the best!
31 października 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Thanks so much for the great review Steven! We look forward to hearing from you again soon! - AC
should've gone to specsavers!
I have always order from clearly in the past but never again
The only shipping option was express 4 day delivery which cost $12 extra. I could not untick it to get a free slower option
At checkout the only payment option was paypal. Could not do visa or Mastercard.
I even tried on both phone and laptop in case it was a device issue
Not impressed with the new website as others have also said
I did not progress with my order and ordered through specsavers instead which actually had cheaper prices anyway
#should've gone to specsavers!
28 października 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
We're so sorry to hear about this experience! It's true that we launched a new website in July, and completely changed over our backend systems--which unfortunately left Paypal as our only payment option. If we can help further with this, please feel free to respond to our request for additional contact information. It's totally optional, and we hope we can earn your trust back in the future. -JS
Odpowiedź od Clearly.co.nz
That's what we aim for, and that's what we love to hear from our customers! Thanks so much for the great review Ash! We appreciate it! - AC
I spoke with Claire great agent
I spoke with Claire, she was very helpful, quick. great communication, really had a great experience.
This is some of the best customer service I have receieved recently, really nice to talk with a company that has agents that are friendly and helpful.
Thanks again Claire!
25 października 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Wow! That's amazing to hear! Thanks so much for the wonderful review Zak! We'll be sure to pass this along to Claire and her team for you as well! - AC
Waiting
Customer service is good. But the service of receiving goods was really late. Contact lenses were not in supply and I was not told this...so I was waiting a long time. Also I have tried returning the contact lenses (after finally receving them) due to a change in my presecription. This is also taking a long time...and now still being processed for refund. I have never had a problem with ordering before. This has been very annoying. Norlie Siguin has been very good at customer service and keeping contact via emails. Thanks Norlie!
24 października 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Hi Lara, we’re sorry to hear what happened with your order. We’d like to take a look and see how we can assist you. A member of our team will contact you shortly to see how we can make your experience better! - CT
Live chat with customer service was great
Lester found a solution that worked and explained things in a very easy to understand way. He also wanted to be super helpful and looked back over the previous chat and used the information to help me!
23 października 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Hi Katie, thank you for your review and feedback! We truly appreciate it! - AC
Awesome customer service from Lester
Awesome customer service from Lester, great knowledge and very helpful.
22 października 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Hi Tracey, thank you for your 5-star review and feedback! We truly appreciate it! - AC
clearly is amazing
Super fast transaction and deliver... awesome been ordering from clearly for years and they are really good 👍👍👍
16 października 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Hi Elaine, thank you so much for taking the time to leave a great review, we are so thrilled to hear how much you like our great service and fast delivery! - CT
Still waiting weeks later for a partial…
Still waiting weeks later for a partial refund to take place, the customer service is poor! You have possibly changed management and this has gone downhill I will not be purchasing contact lenses from this company again. Why are no emails being returned all my questions answered?
2 września 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Hi Lisa, we’re sorry to hear what happened with your order. We’d like to take a look and see how we can assist you. A member of our team will contact you shortly to see how we can make your experience better! - CT
kind and fast replies!
13 października 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Hi Chantel, thank you for your 5-star review! We truly appreciate it! - AC
Excellent service at the chat.
Excellent service at the chat.
I was helped by Lester to change the delivery address for my order. He was incredibly kind, nice and efficient in helping me with my query.
It felt I was talking to someone with a smile on the face.
11 października 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Wow! That's amazing to hear! Thank you so much for sharing your feedback with us Rani! We truly appreciate it, and look forward to 'seeing' you again real soon! - AC
Mel rose was wonerful to deal with a+
5 października 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Hi Rob, thank you so much for sharing! Helping our customers the best we can is so important to us, and we are so happy to have been able to make things right for you. Thank you again! - CT
Cindy Excellent Service
Cindy was helpful, asked the right questions, clarify information to ensure the right information ended up on my order.
4 października 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Hi Arna, thank you so much for sharing! Helping our customers the best we can is so important to us, and we are so happy to have been able to make things right for you. Thank you again! - CT
Great customer service
Super friendly, answered my question and offered advice around the next steps.
28 września 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Thank you very much for your feedback. Your kind praise is much appreciated. Your feedback inspires us more to make each of our customers' experiences worth it. -AQ
Claire andAJ was very helpful with my…
Claire andAJ was very helpful with my order.
27 września 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
We are very happy to know that you had very good words to say about your experience with us. Thank you very much for sharing them with us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! - AQ
Thank you Renz!
Renz was quick, reliable, and helpful. Fixed clearly's mistake and mine and was delightful while doing it.
26 września 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Hi Ale, thank you so much for sharing! Helping our customers the best we can is so important to us, and we are so happy to have been able to make things right for you. Thank you again! - CT
Thank you Marisa.
Hi there,
Marisa made my experience great! She was very friendly, helpful and kind resolving my issue within minutes.
Thank you for your kindness today!
25 września 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Knowing that you had nothing but positive things to say about your time with us makes us very happy. We appreciate you sharing them with us. We value your input greatly since it motivates us to work even harder to satisfy our customers. -AQ
Two months, not glasses
UPDATE - still no classes nearly 3 months later. Have had 3 different people contact me to "sort things out" each time some progress appears to be being made, and then nothing, messages stop being checked and / or replied to. Do not trust this company.
Ordered glasses July 31st.
As 25 September still have not received any continue to receive stock standard and condescending replies when trying to check status - they have not given me any actual information regarding my order. Scam.
25 września 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. Keep an eye on your email inbox. -AQ
Ease of access/navigation of the web…
Ease of access/navigation of the web site.
Danica proved very helpful in answering my addtional questions around my eye prescription result sheet to best suit my order.
thankyou
22 września 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Thank you very much for your feedback. Your kind praise is much appreciated. Your feedback inspires us more to make each of our customers' experiences worth it. -AQ
User experience has gone down
Clearly has always been the "go to" retailer for our glasses and contacts. However, I'm not sure what has changed in the past year, but with my last order it feels like a different outfit. Have the Aus/NZ ops been sold to a 3rd party? The website is slow and unpleasant to use. Parts of the website have a US contact details, some things, like chat with an agent are broken. Getting through on the phone is nearly impossible.
My order arrived within an expected timeframe, but the product was below expectations. I couldn't see through the glasses clearly. When my glasses were checked at the optician, they found that the prescription wasn't made correctly. Now I'm trying to generate returns for the order. After an hour on the phone I'm still nowhere nearer to actually return the order. The agent was unable to send me returns labels via an email and instead she kept sending me a tracking reference. Trying to generate a return online sends the website into a twist and it fails.
This really doesn't feel like a multi-million dollar retailer. Is it the time I looked elsewhere?
18 września 2023
Opinia niezależna
Odpowiedź od Clearly.co.nz
Thank you very much for your feedback. We regret to know that there are some areas in our service which were not satisfactory and did not provide the expected service. Our apologies for the inconvenience this has caused you. We want to help and make things right for you, and a member of our customer care team will be reaching out to you to provide further support. Keep an eye on your email inbox. -AQ
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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