Dear Adura,
We’re disappointed to see that after our initial reply explaining the situation, you’ve changed your review from 2 stars to 1 star. It’s unfortunate to be punished for trying to help when we weren’t the ones who provided the cleaning service.
To clarify:
You initially contacted us requesting a pressure washing service. While we didn’t have any providers in your area for that specific service, you asked for help, so we reached out to our network. A recommended pressure washer visited your premises and quoted you £400 to wash the walls, pressure wash the floors, and, as a bonus, pressure wash the walkway. You declined the offer and contacted us again, stating that you had a budget of £250 and asked us to help further.
In our continued effort to support the community, we reached out again, and Nicoleta from Ready to Clean kindly offered to assist. Before Nicoleta even visited your property, we clearly advised you:
"If a cleaner can 'sweep' the dust off the walls and ceiling, and then just hoover and mop the floors, that shouldn't be a big job and it should fit within the £250 budget."
On the day of the cleaning, after three cleaners spent a cumulative 10 hours working on your close, you then insisted that the walls needed to be washed and the floors deep cleaned. This was quite the change in expectation from your initial agreement.
Nicole, who had taken the job called us advising you were refusing to pay for the work.
You called us and mentioned you were not happy with the service and after we mentioned to you that according to our records and conversation the scope of the work was not to wash the walls and deep clean the floors.
After this, you finally agreed to pay the cleaners in cash. Yet, you still went online and left a negative review for Nicole and Ready to Clean, only to then contact us again to suggest that a refund would be nice, as companies like ours could “afford it.”
It’s disheartening to see this from a public figure who stars in films about the struggles of single mothers, only to turn around and create those same struggles for a mother like Nicole.
This situation speaks volumes about the lack of regard for the people who work hard to make a living. We stand by the cleaners who put in the hours to meet the agreement and believe that they, like anyone else, deserve respect and fair treatment.
Sincerely,
The Cleanifiq Team