Thank you for providing such detailed and honest feedback about your experience with **Class Takers Online**. It is important for us to know that you not only shared with us the good things from your experience but also those things we did not do well. A balanced review such as this provides us with a clearer idea of what expectations students have when selecting an online class support service and areas of improvement.
We are happy you had a reasonably good experience with the Class Takers Online program for most of your psychology class, and that you had support during the class which helped you to feel some peace of mind. While we know that balancing coursework, assignments, deadlines and other obligations can be difficult, sometimes students will seek out reliable academic help and regular support throughout their courses.
In the meantime, we fully grasp why the end test was especially disappointing. When you've put in the hours, dollars and sweat to finish the course it's a significant moment to reach the assessment. If the result is not what is hoped for, then it can obscure some of the good experiences that have occurred earlier in the course. We’re sorry that this was the case for you.
Your comments about the final assessment are especially important to us. We acknowledge that support should not become less important at the most crucial point in a course. When preparing for final exams and major assessments, it is important to pay attention to the course requirements, be prepared, and know the material covered in class. Your feedback is a reminder that consistency and preparation should be a priority from the start of the course through assessment.
Improving the fandom would be helpful too, since we don't always have a negative experience, either. We appreciate your recognition of the fact that we were able to support you through much of the psychology class. You don't want to gloss over the ending when you were disappointed either. We believe that honest feedback from students is one of the best ways to pinpoint areas in which a service can help and still be improved, which is why we believe it is important to include this in our schools.
We are taking your suggestion to give more weight to the final exams and major assessments seriously. Our mission at Class Takers Online is to ensure that students receive a reliable, consistent and professional class support online, and your feedback is a great tool to help us determine if we are doing a good job of meeting that goal throughout the course.
We regret that you have not had a positive overall experience as you had hoped. We appreciate your 3-star review, your honesty, and the opportunity to learn from your experience. We will strive to enhance the quality and consistency of the class support we provide online, to ensure that students who opt for the Class Takers Online experience will have a better experience throughout the course and its key assessment tasks.
Thanks for your feedback and for your choice of **Class Takers Online**. We hope you'll be successful in your future studies.
