Clarkes Estates Recenzje 

295
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Very happy with the service I received from Clarkes. They were my second agent, and my leasehold property was very hard to sell. I gave up hope with selling as a few sales had fallen through. Clarkes... Zobacz więcej

Oceniono na 5 z 5

Nigel at Clarkes was a star. Always helpful, communicative, honest and never pushy in approach. A very refreshing personable approach that will hugely benefit Clarkes in the future. Communication w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Nigel has helped us buy our first home. He was there when we viewed the property and he supported and steered us to the finish line. He always made himself available to help us, was always kind and em... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've have both been a FTB and more recently sold my property via Clarkes. We first listed our property way back in November 19 and were selling right through the Covid-19 pandemic, naturally, we've... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Pośrednik w obrocie nieruchomościami

Informacje przekazane przez różne źródła zewnętrzne

Clarkes was formed in 2006 by Paul Clarke, after some years working for a large ‘corporate’ estate agency chain. It was clear to Paul that there was a better way of providing great service to customers, that put the customer first and was truly an estate agent you could recommend to your friends and family. Clarkes offers its clients the very best of both worlds. A locally based company with highly experienced staff plus a state of the art on-line system – My Property File. Providing our clients with total transparency and convenience, 24/7. You don’t have to choose between an old fashioned ‘High Street’ agent and an anonymous ‘On-line agent’ who might promise the earth but won’t deliver it – with Clarkes you get tremendous service, the very best local expertise and 21st century technology.


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4,7

Doskonała

Wynik TrustScore: 4.5 na 5

295 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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4,7

Wszystkie recenzje

(295)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

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Oceniono na 5 z 5

I have found Clarkes Estate agents to be excellent.

I have found Clarkes Estate agents to be professional, friendly and supportive throughout the time they have marketed and sold my property.
Even though Covid19 and lockdown has created its difficulties, Clarkes has made the process workable and they have continued to do their upmost to provide the service they promised.
I have been very impressed with their communication over everything and they have never hesitated to return my calls or answer any
questions that I had along the way.
My property took seven months to sale but this was due to the climate we are living in and not any fault of Clarkes. During this time I had many viewers and three offers for the property which shows the tenacity and forward thinking of these agents.
I would have no hesitation in recommending their service to potential sellers.

28 lipca 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Hi Kim,
Thank you so much for your comments. So much of what we do occurs in the background that many clients never know just how much work and energy is being expended on their behalf. Your observations are very insightful and I thank you for making them publicly.
Paul

Oceniono na 5 z 5

Great communication

Great communication. Helpful staff. They made the process hassle free. Would highly recommend.

23 lipca 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Thank you Jeremy, and good luck with your new project. Paul

Oceniono na 3 z 5

purchasing a property

Purchase went through well in the end but felt we had to keep chasing to get answers. The start was very good got a viewing within a couple of days. Nice touch though the box with useful items thank you.

22 lipca 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Thank you for your comments Angie. Your original hope for the completion date was always somewhat ambitious and I am not surprised you found yourself chasing solicitors.

Oceniono na 5 z 5

Professional

Professional, very nice Customer service.

19 lipca 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Hi Monika, Your feedback is very much appreciated and we hope you enjoy your new home!

Paul

Oceniono na 5 z 5

Very helpful

Paul was very helpful and professional throughout

17 lipca 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Hi Bob and Val, thank you for your kind comments.
Paul

Oceniono na 5 z 5

Very good

Very good, Paul was very helpful.

4 lipca 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Thank you for your review Jo. I hope you enjoy your new home.

Oceniono na 5 z 5

Clarkes have done an excellent job in…

Clarkes have done an excellent job in renting out my property. It went very smoothly.

24 czerwca 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Thank you for your kind review. I am glad to hear that you have had a positive experience renting your property through the Clarkes Lettings Team.

Paul Clarke
Clarkes Estates

Oceniono na 5 z 5

Extremely helpful

Very helpful regarding options available to us following a long term when the property was rented. The whole process was undertaken faultlessly despite difficult circumstances

5 czerwca 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Thank you Leon. Indeed, it was not a straight forward case, but perseverance paid off. Best Wishes, Paul

Oceniono na 5 z 5

Very helpful

Very helpful, knowledgeable staff and any problems or concerns we had they all put us at ease. Thank you to all the staff at Clarkes Estates.

22 maja 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Mandy & Thomas.
Thank for your words of encouragement . You have both been a pleasure to deal with.
Paul.

Oceniono na 5 z 5

Thanks

Just a quick email to say thank you for all your hard work, we have been really impressed with Clarkes from the start and every thing felt really easy and straight forward in terms our purchase and sale.

21 maja 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Thank you Emily. We do try! Best wishes in your new home. Paul

Oceniono na 1 z 5

My partner and I are first time buyers…

My partner and I are first time buyers and we have dealt with many estate agents during our property hunt who have always shown the upmost respect and courtesy. After all, we’re the customers.

Our first dealing with Clarkes has resulted in absolutely disgraceful customer service, not to mention that we are dealing with a Director of this company who should be showing an example to many employees and customers alike.

The person in question was rude from the start. Extremely pushy, trying to manipulate my partner as if she’s an easy target and ultimately disrespecting us. We are young first time buyers, we’re not experts in the field, we are the ones with your pay check and ultimately, you need us to keep your job (customers).

He sounded desperate and scared, and in such unknown times in which the property market is clearly unstable, I would expect a little more care to be taken with customers, especially first time buyers.

From a Director of a reputable Estate Agents I did not expect such immaturity and arrogance. Plus the audacity to claim that the property market is, and I quote, “exploding”.

We are looking to get in multiple years of debt so that we can land our dream home and start a our lives together and all you are concerned about is a sale.

As I can’t attach photos, here is the transcript of the email:

“[Partners name] this is ok with me, however I now have concerns about both your intentions and if we arrange this, your viewing being cancelled when the property is sold to another party. Is this really what you want to do? ... you want to push it off by somewhere between 2-4 weeks? Right when market activity is exploding?
This seems somewhat at odds with an excited purchaser who wants to buy a property.

Please just level with me [Partners name] …. Do you want to take this further? If so, you need to find a way to be viewing it in the next day or so, placing and offer and getting solicitors working on a purchase early next week. Pushing this off until June is somewhat pointless.



What’s the picture please?

Paul”

19 maja 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

I am sorry that you feel the way that you do. I have re-watched the zoom recording of the online viewing that you attended with your partner, re-read my e-mail and disagree with your comments; Strongly, fully and entirely.

As an estate agent I am engaged and paid by the seller who is my client. As a prospective buyer you are not my client and do not pay me a fee. I do have a duty of care towards you and of course, today's buyers are my clients tomorrow. Nevertheless, my obligation is to act in the best interests of the vendor. Whilst we operate under lockdown, I have an extra obligation to establish which viewers are serious buyers and which ones are not.

Accordingly, following the virtual viewing, you have been actively encouraged to physically view the property. You subsequently booked to do so, via email. You then requested to delay that viewing. None of this is unusual.

What is unusual, is that having told me that you are serious buyers, who are ready to go, your dates to rebook the viewing are 3 and 4 weeks away. For the avoidance of any doubt, I have interpreted this as a lack of strong interest in the property. My email to you sought to bring clarity to your intentions.

I have no problem with you not wishing to physically view and/or having concerns about Covid19. However, my job is to find my vendor a buyer and to establish if you have a genuine interest in the property.

When I stated in my email that market activity is 'exploding' since lockdown was partly lifted, that has been my personal experience. It is borne out by these independent reports from the highly respected Knight Frank (https://www.landlordtoday.co.uk/breaking-news/2020/5/knight-frank-sees-online-property-enquiries-hit-12-month-high) and this weeks' industry survey data (https://propertyindustryeye.com/home-mover-demand-explodes-as-lockdown-eases-sentiment-tracker/). The word 'exploding is used by both.

If you wish to view when the time is ready, and the property remains unsold and available, feel free to contact one of my colleagues 4 or 5 days beforehand to re-book.

You have publicly called me out as pushy, manipulative, disrespectful, desperate, scared, and immature. These are mighty strong words, simply because I have asked you for clarity of your intentions. This is just completely inappropriate conduct and I call upon you to withdraw them and delete your 'review'.


Paul Clarke, Director, Clarkes Estates

Oceniono na 5 z 5

over many years I have always found…

over many years I have always found Clarkes conscientious and professional.
Would never hesitate to recommend them for sales or lettings.
David

6 maja 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Thank you David. It has been a pleasure to deal with you again. See you again soon!
Paul Clarke, Director

Oceniono na 4 z 5

We bought through them and they were…

We bought through them and they were very loyal to their Vendor whilst being very helpful to us.

3 maja 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Thank you for your kind words David. I know that you have previously had a poor experience in the Agency sector and that all Estate Agents are somewhat on a 'back foot' in your eyes. Regardless, I have found you to be a personable buyer to deal with and I thank you for taking the time to write a positive review.
Paul Clarke, Director

Oceniono na 5 z 5

I was very satisfied with Clarkes…

I was very satisfied with Clarkes friendly and professional approach to selling my house. Plenty of viewings from the start meant that I sold the house very quickly. Thank you.

13 marca 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Thank you very much for your kind comments Sara. The team works hard to make it happen for you and your feedback is very much appreciated by them.
Paul Clarke

Oceniono na 5 z 5

Sold our bungalow with Clarke's

We put our bungalow on with Clarke's in August to have a first buyer making an offer in October. Which unfortunately fell through .and to our amazement Marcus then sold it for us again 5 days later so the stress was over.
They have given us an amazing service all the way through and i would highly recommend them especially marcus. thank you very much to all the staff at Clarke's .

19 lutego 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Dear Julie

What a fantastic review - thank you.

I have always strived to ensure my team work to the very best of their abilities to deliver high levels of service and results, and Marcus and his team have absolutely done their best to achieve this for you on this occasion..

Hopefully we can be of service to you again in the future..

Many thanks

Paul Clarke

Oceniono na 5 z 5

Great Letting Agents

Clarkes have been my letting agent, coming up to year now and I cannot fault them. They processed papers quickly to get me in my property and once in they have always answered emails fast and got things sorted for me whenever an issue came about.
Fantastic letting agent and would highly recommend!

18 lutego 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Dear Hannah
Thank you so much for your kind words, they are really appreciated.
I will ensure all of my lettings team are aware of your feedback, as I am certain they too will be very pleased.
With all of the legislative changes over the last few years, it is good to see we can still deliver the high levels of service we have always wanted to..
Many Thanks
Paul Clarke

Oceniono na 5 z 5

Highly recommend!

Very professional estate agency, easy to communicate with, always ready to answer questions. Quick in response if there’s any problems and even quicker with a check back if we’re happy. Been with Clarkes 3 years now and couldn’t be happier. Well done!

7 lutego 2020
Opinia niezależna
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Odpowiedź od Clarkes Estates

Thank you for your kind review Karolina, we are glad you have had a positive experience with us.

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