Its the classic 'avoid at all costs' Im afraid.
I cannot begin to express our extreme dissatisfaction with Clarke & Sons, and in particular Marie Pym.
They handled my mother's sale of her house in 2025, and I ended up complaining to the Director in regard to Marie's glacier like pace of work and her complete disregard for her elderly client's situation. Subsequently I received an apology from the Director, along with a discount on services rendered due their admission of poor service.
Fast forward to 2026, and in the hope that the previous complaint would actually effect a different result, we handed Mum's purchase of her new house to them once again. It is at this point that I should probably take full responsibility for that decision. A leopard does not change its spots and, true to that ode, exactly the same poor service, glacial responses to emails (two weeks, sometimes three) and a complete disregard to the needs of a 91 year old woman came to the fore once again.
My advice, for what its worth, is to avoid them (and particularly Marie) at all costs, unless you want a long, frustrating and unnecessarily drawn out affair with little regard for professional and timely service.