Claranet Recenzje 6

really good at making promises about their service delivery, but when it comes to the crunch, their service delivery is non existant.

prone to doing random things without giving prior warning, on critical issues they are not responsive, and if they do respond it is becaue we have picked up the alert and queried why they did not do what they are contracted to do.

I wouldn't trust them to post me a compliment slip, do NOT trust this lot with your IT security.

We recently did our Cyber Essentials Plus certification with Claranet with no issues, the service was top tier a d we received certification the same day we passed. Would recommend them for this

We've been with Clara for years and it's never been great but in transferring to another hoster they've been downright unprofessional, cutting off service before term and leaving us in the lurch regarding our domain.

Glad to be moving on.

Changed server at no notice and have left me without email access. Customer services not very knowledgeable. Difficult to link to Outlook. No ones heard of them and it makes it hard to connect! Lots of junk gets through. I could go on...

DO NOT USE THIS COMPANY!
These people have to be the worst customer service in the IT world. As a company they left us without broadband for several days whilst blaming BT. BT were the ones (on this occasion) to provide us good service by finding the cause and highlighting the remedy. Claranet have dragged their feet. The response to our subequent complaints have been non-existant. If anyone would like details of our experience of this awful company please let me know. I am the managing partner at T Cards Direct.

They rescinded their quote and offer 2 months into the process after meetings, contracts signed and waiting for weeks for the work to start.