Scotweb CLAN Recenzje 

169
•
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

We ordered a full Prince Charlie kilt/jacket in June for my husband to wear to our daughter’s wedding on September 12. When it was not received in August as promised, I started emailing and was told t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Ordered tartan ties from Australia and safely delivered in reasonable time frame. Quality of ties perfect: they will be presented to high school leaders in recognition of their achievements over the n... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great experience! Been looking for a Kilt Suit (kilt, waistcoat jacket all matching) for some time, but the typical "Cairngorm Slate" ex hire stuff was expensive on other sites. Nice to see a range... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Received our order well in advance of the estimated shipment date although it was a customized order. The Balmoral 8 yard kilt, the Prince Charlie jacket and vest all fit perfectly. Very well tailor-m... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep i wypożyczalnia kiltów

Napisane przez firmę

Scotland's oldest and largest online Scottish heritage store, all authentic goods locally made in traditional quality. Tartans, tweeds, kilts, plaids, and much much more.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

169 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(169)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Would use again

Everything arrived as promised and to my measurements. Easy transaction and quality craftsmanship. I would absolutely use them again.

2 marca 2023
Opinia niezależna
Oceniono na 5 z 5

Thoughtful support till British Post got its act together

The tartan was absolutely perfect. Despite the woes of British post the sashes arrived beautifully constructed, carefully protectively packed and looking exactly as I'd hoped. The shoulder pin was also well crafted and a lovely addition to the sash.

Throughout the long wait occasioned by British post's woes, the lovely folk at Clan did their best to update and reassure me that the order would come. It took 3 months, but it has definitely been worth the wait. Quality like this is rare.The kindness that went with it is rarer still.

1 marca 2023
Opinia niezależna
Oceniono na 4 z 5

I am very pleased with my Skye Tartan…

I am very pleased with my Skye Tartan and two of the three samples I ordered. I didn’t receive one sample and have been refunded for it. It is not Clan’s fault, it was the sample supplier which I totally understand. I could of been sent more info on my the status of my order but generally, a good experience shopping with Clan.

28 lutego 2023
Opinia niezależna
Oceniono na 4 z 5

Satisfied

I received this ‘Colquhoun’ tablecloth as a Christmas gift. I am delighted with this product - the material is good quality and the size is fine. The delivery was late (scheduled for April, but I received it in February - which was ok). I am a satisfied customer.

27 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

I found clan.com had a Gillis tartan

I found clan.com had a Gillis tartan, the name of my mother's family. I knew it would be a wait which Hamish get me aware of. I have ordered items from them and knew the quality was worth waiting for. When it arrived, I put the kilt on, and my wife commented on how well it fit. The fabric is beautiful. When people ask for a recommendation in buying a kilt, I always suggest clan.com.

24 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

Do not use this company

Do not use this company. Appalling service. Order placed 27/11/22. Still not arrived 8/2/23. Refusing to refund my card. Continually stall when enquiries made. Originally told items could be classed as missing after 30 working days and now told I am unable to claim

8 lutego 2023
Opinia niezależna
Logo Scotweb CLAN

Odpowiedź od Scotweb CLAN

Thank you for your feedback. Your item was delivered on 09-02-2023. Tracking number -LE344398417GB

Oceniono na 5 z 5

Happy!

They’re always so helpful and good quality products especially for what you pay for. They’re also always so easy to talk to and the products always come quickly too.

8 lutego 2023
Opinia niezależna
Oceniono na 4 z 5

Apology

I wrote a seething review ( at a bad time for me) that wasn't really fair to clan.com. I didn't get my package because of the shipper, not the sender. They recovered my package and I AM pleased with my order. I did have to wait a couple months, though. I wanted to order fabric for my granddaughter's wedding and now it's too late. But the swatch is so beautiful! Great quality too.

7 lutego 2023
Opinia niezależna
Logo Scotweb CLAN

Odpowiedź od Scotweb CLAN

Thank you for your kind words. The wee bears are individually made, and the people who make them were off over Christmas and New Year.
Glad you're happy.

Oceniono na 5 z 5

Brilliant service and product...

Hamish was extremely helpful to work with and arranged to get my order halfway round the world to me with a very quick turnaround. Product quality was excellent, and I was very happy the end results. Would happily choose to use them again.

29 listopada 2022
Opinia niezależna
Oceniono na 5 z 5

Exceptionally Generous

It was only a small present for Christmas but I was disappointed to learn that due to manufacturing issues, I would not receive it in time. I was offered a full refund which I accepted and was going to reorder in the New Year.
Imagine my surprise and delight when a courier delivered the parcel on Christmas Eve!
Thank you Clan team

24 grudnia 2022
Opinia niezależna
Oceniono na 5 z 5

Really efficient & rapid service

Really efficient & rapid service. Great choice of even rare tartans.
Overseas postage & customs were very high but as I needed the item in a hurry, I accepted that.

24 stycznia 2023
Opinia niezależna
Oceniono na 1 z 5

Absolute Junk

I bought a Clan Tube Scarf as a present. Probably the worst online purchase I have ever made.
The ends look like they've been cut with garden shears
The pattern seam is way out
the ends are frayed
The weight of the material is so light you can fold it into a large postage stamp size
This was meant to be a present, frankly I would be too embarassed to give it.
The company refused to give a refund.
Maybe some of their products are ok, but any company that stocks such inferior products is in my opinion to be avoided.
You have been warned.
£20+ in the bin - disgraceful

The company's reply really sums them up. They're basically saying their own product is junk. Incidentally, the reason why the product curls at the edges is because it's paper thin polyester. Read the other reviews of this product and you'll see they all say the same.
I repeat you have been warned - avoid this company.

6 stycznia 2023
Opinia niezależna
Logo Scotweb CLAN

Odpowiedź od Scotweb CLAN

FROM OUR PRODUCT DESCRIPTION:
"The ends are not hemmed and may be cut unevenly but naturally roll inwards upon wearing"
(We also have images of the cut end and the subsequent rolling on the product page, so you know exactly what you are getting).


"Made in the UK.
Stretch-fit, Seam-free, hem-free
Breathable and moisture wicking material
Machine washable
Material: 100% polyester microfibre
Please note that due to manufacturing methods:
There may be a misaligned join in the pattern (but not in the fabric itself)
Creases may occur during printing which may lead to small disruptions in pattern
The ends are not hemmed and may be cut unevenly but naturally roll inwards upon wearing"



The Tube Scarf is exactly as described.

Oceniono na 5 z 5

Burns Night

I made a late order for Burns Night and was thrilled to find they pulled out all the stops to deliver on time! Great service !

12 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

excellent experience

I would like to thank Hamish and Debbie for assisting with my order. I had a shipping challenge and they were so helpful in determining a solution. I appreciate their diligence and patience. Will certainly be shopping here again. Thanks

16 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

I ordered 3 scarves that eventually…

I ordered 3 scarves that eventually arrived in the US after being held up by problems with the Royal Mail. My email inquiries about delivery were responded to in a friendly and prompt manner. It was easy and pleasant to work with the staff at this company and I would recommend their products and service. Just allow for possible extended delivery times for non-Scotland addresses.

13 stycznia 2023
Opinia niezależna
Logo Scotweb CLAN

Odpowiedź od Scotweb CLAN

Thank you. That's very kind.

Oceniono na 5 z 5

Customer service was very engaged and…

Customer service was very engaged and responsive as we worked to find inventory that would fit my needs. Once i received the product in the US, the tartans were of fantastic quality and exactly what i had hoped for.

10 grudnia 2022
Opinia niezależna
Logo Scotweb CLAN

Odpowiedź od Scotweb CLAN

Thank you for your kind words


Oceniono na 1 z 5

Scotweb Clan Tube Scarf

I ordered a scarf tube and accepted the description of the item on the product page, but did not expect the the appaling standard of both ends of the scarf tube, neither had been cut straight or even close to being straight, in fact my 5yr old daughter could have cut both ends straighter, asked for a refund due to the terrible standard of workmanship but was refused, will not be buying or recommending this firm to anyone, wish I could upload photo's so you can see the appaling standard of these tube scarfs

18 grudnia 2022
Opinia niezależna

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