Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I sent several messages requesting to cancel an order that was still pending. I never received any acknowledgment or reply. Now the order has shipped. I contacted Citywide Shop, once again and have... Zobacz więcej

Oceniono na 1 z 5

Terrible communication. Have been trying for a week to get a response about an exchange. Ended up purchasing replacement for faulty item elsewhere and still waiting for response on how to claim my ret... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Never used Ciywideshop before but was led there by a Google search for the product I was looking for. Was a little skeptical when I saw their price but took a chance anyway. Boy was I PLEASANTLY SURPR... Zobacz więcej

Oceniono na 5 z 5

I want to give Citywideshop an excellent rating. Although delivery for Christmas was complicated by USPS, my customer service person, Lizzy, was excellent in her help to get me my product on time. Sh... Zobacz więcej

Informacje dotyczące firmy

  1. Platforma sprzedażowa online

Informacje przekazane przez różne źródła zewnętrzne

Citywide Shop offers deals and saving on popular and generic household brands.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

333 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Terrible customer service

I sent several messages requesting to cancel an order that was still pending. I never received any acknowledgment or reply. Now the order has shipped. I contacted Citywide Shop, once again and have received no reply. I do not want the item and do not want to pay to ship it back. Terrible customer service and no way to call directly. Will not shop here again!

16 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

No communication or customer support

After placing my order, Citywide confirmed receiving it. Several days went by and it did not ship. No further information was provided. I reached out to customer support multiple times with no response. Finally after 10 days I saw that they had cancelled it. No reason was given - not worth the frustration!

28 stycznia 2025
Opinia niezależna
Logo Citywideshop

Odpowiedź od Citywideshop

Hello Jim,

We apologize for any inconvenience caused. Please be advised that we had several issues with email providers (Yahoo, AT&T, and AOL) which caused emails to be sent to spam or rejected by the domain entirely. This issue has been fixed and cancellation emails are going out the same day of cancellation.

All the best,
LIzzy M
Support Team

Oceniono na 1 z 5

Package had to be returned due to…

Package had to be returned due to shipping damage, still waiting to hear back from company if they are resending or canceling the order!

5 maja 2024
Logo Citywideshop

Odpowiedź od Citywideshop

Hello Robert,

I sincerely apologize for the issues with your order and our lack of communication.

We've located your returned package and, as the product is now out of stock, we've initiated a full refund.

We understand how frustrating this experience must have been.

Please allow 3-5 business days for the refund to process and if you have any questions, don't hesitate to contact us.

Thank you for your feedback. We appreciate the opportunity to improve our service and once again we apologize for the inconvenience.

All the best,

Neil C
Support Team
Citywideshop.com

Oceniono na 2 z 5

Communication is really bad

Communication is really bad, I’ve been trying to get in contact with citywideshop for the past 5 or 6 days sending emails every day and they haven’t had the courtesy of answering my emails about what happened to my order. I ask for a refund but nothing,it’s been 2 weeks since I placed the order.

16 kwietnia 2024
Oceniono na 2 z 5

Very poor communication

I tried to cancel transaction and had no luck. I sent them an email five minutes after purchase and they never responded back. They processed the order and shipped very quickly, and the order was correct. They just did not follow THEIR cancelation policy.

5 stycznia 2024
Oceniono na 4 z 5

It was a very good price

It was a very good price. However, my order was on hold for a whole day which was perplexing. Shipping was much slower than other online shopping places, but acceptable. Order arrived from a different company. Not sure how the two are connected and I found nothing on the website that said they were which was also perplexing.

3 stycznia 2024
Oceniono na 5 z 5

Didn't know if this was legit

Didn't know if this was legit, since the price was way lower than anywhere else. Took a chance, got what I ordered just as expected and I can't seem to find any catch. So, 5 stars from me! Only thing I found myself wondering was whether a warranty would be honored, if they were an authorized reseller or not. Don't know the answer to that, but I kept trying to find the catch.

6 grudnia 2023
Oceniono na 1 z 5

My order was cancelled and no…

My order was cancelled and no explanation. Did not receive my order.

15 listopada 2023
Logo Citywideshop

Odpowiedź od Citywideshop

Firstly, we want to extend our sincere apologies for the inconvenience caused due to the cancellation of your order. We understand how disappointing this situation must be for you.

We would like to clarify that an unexpected issue arose with our warehouse tracking system, which unfortunately led to the voiding of your order.

To communicate this, we sent an explanatory note to your registered email address. We understand that this might not have reached you or may have inadvertently been directed to your spam folder.

Thank you for your understanding, and we look forward to the opportunity to serve you better in the future.

-Lizzy M
Support Team

Oceniono na 5 z 5

Fast shipping

Fast shipping. Arrived in good shape and as described at a good price. Came with a 2 year warranty I hope we never have to use.

8 listopada 2023
Oceniono na 2 z 5

The smoker i received was damaged i…

The smoker i received was damaged i accepted it for a discount sent them pics of it i got the dents some what out of it and the smoker works fine but they have not held up the deal on there end.

3 października 2023
Oceniono na 1 z 5

Damaged smoker

I brought a electric smoker and it came damaged. I contacted them and they told me that they would replace the item.And that a carrier would contact me to pick it up . I never heard anything from anyone.And now they won’t respond to my emails.The smoker has been sitting here going on a month now.And no response at all. Very poor customer service and I spent a lot of money for this item.

7 września 2023
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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