CitySprint - Heathrow Recenzje 

64
Wynik TrustScore: 4.5 na 5

4,6

Unit 1 Argonaut Park, Colnbrook Gallymead Road, SL3 0EN Slough, Berkshire, GB


Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Jon was so understanding and genuinely helpful. After days of calling around with no luck, this was the first company that actually listened and made things easy. I’d definitely recommend them to anyo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

VIK-PA56 was here, a very polite gentleman with a constant smile on his face. Anyone can deliver or collect parcels, but when you go the extra mile, it's truly brilliant.

Reakcja na opinię

Oceniono na 5 z 5

Your driver Adrian who collects orders from Topps Tiles High Wycombe is a fantastic guy, so approachable, friendly and courteous. Adrian is a real asset to your company and a pleasure to deal with

Reakcja na opinię

Oceniono na 5 z 5

Great service booking was really easy courier Sajid Mohammad Was really helpful unloading Will recommend100% Will be used again, thanks a lot, City Sprint ⭐️⭐️⭐️⭐️⭐️

Reakcja na opinię


Informacje dotyczące firmy

  1. Przesyłki kurierskie
  2. Kurier
  3. Usługa kurierska
  4. Usługi logistyczne

Napisane przez firmę

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Dane kontaktowe

  • Unit 1 Argonaut Park, Colnbrook Gallymead Road, SL3 0EN, Slough, Berkshire, Zjednoczone Królestwo

  • 020 8814 1414

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

64 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(64)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2696

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

No parcel actually delivered

They courier left a card saying the parcel was delivered but it was not - no one was home. They left a reference number with no instructions on how to locate the parcel.

5 stycznia 2023
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good afternoon Carolyn,

Thank you for taking your time to leave a review, I am sorry to hear of your experience. So that we can look into this matter for you can you kindly email us at nationalcustomercare@citysprint.co.uk with any references for the booking?

Many thanks,

Lucie

Oceniono na 5 z 5

Quick efficient service

The driver was very quick and efficient.

8 grudnia 2022
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,
Shane

Oceniono na 5 z 5

Speedy delivery and the driver Shaz is…

Speedy delivery and the driver Shaz is friendly and polite

2 grudnia 2022
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,
Shane

Oceniono na 5 z 5

The courier was polite, friendly and helpful

The courier came in good time and was friendly and helpful.
The name on his card is 'Shaz PA60'.

1 grudnia 2022
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good afternoon,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Lee

Oceniono na 1 z 5

Dreadful service.

I’ve only ever had cause to use a courier once and it was not a good experience. The driver was two hours late collecting the package. I called to find out what was happening but was assured said documents would be delivered by 2.00pm as promised. He was then given incorrect instructions which meant that instead of delivering my package straight away, he made several other collections and deliveries before eventually delivering mine at 4.50pm!!
I raised a complaint and was offered a 50% refund on my booking however, when it was deposited into my bank, it was a random fiver so I had to get onto them once again to request the remaining monies be refunded. If I ever have the need for a courier service again, it certainly will not be these people.

31 października 2022
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good morning Lucille,

Thank you for taking the time to leave us a review.

I can see a member of the team has already been in contact with you on this matter.

If you do need any further assistance, please let me know.

Many thanks

Sherrie

Oceniono na 5 z 5

Exceptional service

Would like to thank CS team especially Lee Adams and Jon Kidd for all their hard work and support in helping us with all our deliveries.
Always there very proactive and understanding.

21 września 2022
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good afternoon,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Lee

Oceniono na 5 z 5

LH25 RAFAL.

LH25 RAFAL.
very good delivery service from RAFAL always on time and checks everything is OK.
5 star service

7 września 2022
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good Morning Ryan,

Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Chris.

Oceniono na 5 z 5

Employee of the month

Very polite , always delivers parts with care
Definitely keep this member of staff

Brilliant driver !

6 września 2022
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good afternoon.

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Lucie

Oceniono na 5 z 5

The driver is always very helpful

6 września 2022
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good Afternoon Josh,

Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Shane

Oceniono na 5 z 5

Exhaust deliveries

I have been getting my exhaust delivery from tekkie for 8 years now and he is very good at what he does! He’s also very polite and helpful and always has a smile on his face! If there is an exhaust missing he will help find out where it is!

6 września 2022
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good Afternoon Ben,

Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Shane

Oceniono na 5 z 5

Fabulous as always Great…

Fabulous as always Great service thank you

6 września 2022
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good Afternoon Leanne,

Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Shane

Oceniono na 5 z 5

CHEERFUL DELIVERY!

CHEERFUL DELIVERY!
GREAT SERVICE!
5 STARS *****

6 września 2022
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good Afternoon,

Thank you for taking the time to leave us a 5 Star review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Chris.

Oceniono na 5 z 5

Rapid service within the estimated time…

Rapid service within the estimated time table

15 lipca 2022
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good morning Donald,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards,

Genevieve

Oceniono na 5 z 5

Great Service and very friendly and…

Great Service and very friendly and helpful.

5 lipca 2022
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good Afternoon Janine,

Thank you for your 5-star review, we are always delighted to hear of positive feedback.

We look very much forward to working with you again in the future.

With thanks and kindest regards,

Chris.

Oceniono na 5 z 5

Amazing service same day delivery on…

Amazing service same day delivery on the hottest days of the year. Driver was polite, friendly and considerate nevertheless.

21 czerwca 2022
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good morning,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Kind regards.

Oceniono na 1 z 5

Terrible experience

Terrible experience. Driver told me he would be going direct for drop off but did not. My delivery was time critical. I called the depot and they advised the driver picked up another job en route. Apparently it was on standard service and you have to ring to request a direct drop off (no info about this when booking online). They then promised it would be there at 4 pm. Again no show. Delivery wasn’t made until 6 pm. Also, I had booked the delivery on a motorbike and a car came instead which delayed everything. If CitySprint couldn’t honour the booking as per their agreement, and told me when I initially called, I could’ve made other arrangements. Best to stick to TNT.

15 czerwca 2022
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good Morning.

Thank you for taking your time to leave a review, I will be in touch shortly regarding this matter via email.

Kind regards,

Chris.

Oceniono na 5 z 5

Difficult to book online but very easy to book on the phone.

I called the call centre as I was finding it complicated to book on the website. I spoke to Mellissa - who was polite, knowledgeable and efficient

I placed my order with her and the package was collected and delivered within 3 hours.

Would definitely recommend CitySprint.

14 czerwca 2022
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good Afternoon,

Thank you for your 5-star review, we are always delighted to hear of positive feedback.

We look very much forward to working with you again in the future.

With thanks and kindest regards,

Chris.

Oceniono na 1 z 5

Phone was not delivered as per emails…

Phone was not delivered as per emails from yourself
I had to ring and find out what the problem was and was on the phone for over to Wendy minutes.
Have been with vodaphone for over twenty five years but will definitely consider changing to a different provider after the problems today.

21 maja 2022
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good morning Darren,

Thank you for your 1-star review.

We will contact you privately to ascertain the issues and investigate the issues raised above.

With thanks,

Tommy

Oceniono na 1 z 5

DISGUSTING.

DISGUSTING.
My Gousto Box (Weekly food delivery) has been in the back of a van since 8.00am this morning. There has been no tracking information provided, the cut off point is 7.00pm. NOTHING has been delivered.

THIS IS THE MOST DISGRACEFUL SERVICE I HAVE EVER, EVER ENCOUNTERED.

16 stycznia 2022
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

Good Morning Danielle,

Thank you for taking your time to leave a review, I am sorry to hear of your experience.

I understand that you have already reached out to our Customer Care team directly via email and we will continue to correspond via response to your email.

Kind Regards,

Chris.

Oceniono na 1 z 5

WORST COURIER SERVICE

WORST COURIER SERVICE IN THE U.K.! And that is saying something!!! 3 days ago I ordered from ASOS and paid £7.95 for same day evening delivery. Received no information or news at all that day, waited a second day and stayed near my front door ALL evening, with no message to say the delivery couldn’t be made. Went to track on the website and it said nobody was in, which is a lie! We have a ring camera and no one showed up! They offer no information on redelivery and don’t bother updating you. ASOS, please stop using this horrible service. Stick to DPD, they’re much more reliable. I would never recommend this service to anyone, unless you want to wait 3x longer than you’ve paid for. I will be contacting ASOS directly and want my money back!

1 listopada 2021
Opinia niezależna
Logo CitySprint - Heathrow

Odpowiedź od CitySprint - Heathrow

God Morning,

Thank you for taking the time to leave us a review, we are disappointed to hear of your experience.

I understand that you have already made contact with our customercare team directly and we have responded to you this morning to gather further information.

Kind regards,

Chris.

Doświadczenie Trustpilot

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