Irish Citylink  Recenzje 

I am a regular Citilink customer, frequently traveling from Dublin to Cork once a month. Today, I had the unfortunate experience of sharing the bus with a large group of Italian teenagers who spent the entire journey shouting, throwing objects from one seat to another, and playing with their phone flashlights. This was a night trip, departing Dublin at 6:30 PM and arriving in Cork at 9:30 PM. For three hours, I endured constant yelling right next to me, and even with headphones on, it was impossible to drown out the noise.

I kindly asked them to stop twice, but they ignored my requests. Eventually, I went to the driver to explain the situation, hoping he could help. Unfortunately, he dismissed my concerns completely. I believe it was because those teenagers weren’t sitting right behind him, screaming in his ear after what was likely a long day at work. If they had been, I imagine he might have acted differently.

When I approached the driver—a short man in his fifties, with blue eyes, blonde hair, and a noticeable struggle with English—I wasn’t asking him to stop the bus. I simply requested that he make an announcement over the microphone to address the issue. As a regular customer, I am familiar with Citilink’s policies, and I strongly believe he could have taken some steps to resolve the situation. Instead, he chose to ignore me both times I approached him.

I’ve always recommended Citilink to friends because I’ve considered it the best company for Dublin-Cork trips. However, after this experience, I’m not so sure. Other companies offer trips at different times, and as someone who travels this route monthly, I do have other options. I felt profoundly ignored by the driver, as though my concerns were irrelevant and I was powerless to resolve the situation.

Got on the wrong bus and ended up in Galway instead of Cork😔 But i had an amazing bus driver, Brendan Horan, that REALLY helped me out. He sorted out another bus the next morning to Cork. Honestly don’t know what i would’ve done without him, i was too stressed to think clearly!

I cannot understand how it can be so cold outside and the aircon in the bus is 5 times colder than outside. Everytime I ride from dublin airport to galway city, its 3 full hours of winter inside the bus. I wish there was an alternative travel to galway. It's so different in the uk, the buses are so warm and cozy in the winter, makes you don't want to get off.

On a recent trip to NY I travelled to Dublin airport by bus from Limerick, I left my phone on the citylink bus and only realised when I was checking in . Completely panicked I went to a city link bus outside the airport and with his help he pointed me in the direction of the bus which at this time was parked 15mins away from the airport, When I eventually found the bus 😂 it was closed with no driver on board. Fortunately I came across another Driver Des who opened the bus got my phone and also gave me a lift back to the airport, He was honestly such a gentleman and I’ll be forever grateful to him that I didn’t miss my flight so thank you so much Des .

The coach was very warm, impossible to relax and sleep.never again. Wi-Fi drops every time

I caught the 763 service from Dublin airport, on Friday evening 21.30 departure. I put my cabin bag in the hold as instructed by driver.
Our route stopped at 13 stops, upon arrival at TUS Athlone I got off to find my case had been taken by someone.
The driver said maybe my mistake!, yer right mine was a silver cabin bag the 3 left were blue and black aeroplane hold cases, so no mistake.
He took my name... eventually.
The next day, Saturday, I contacted City link.. waste of a phone call.. I was told they would message passengers to see if anyone had it, all well and good for pre booked, but not for the ones using it as a bus service.
I reported theft to garda.
Monday morning I received a message asking to phone C.L. to be told still nothing.
When I pointed out that it was due to their policy that my bag had been stolen I was told you can't take it on board it has to go in hold, and it's your responsibility. I queried this so called responsibility, how can I keep watch over my property when it's in the hold. In short the only was to keep an eye on your case is, when the bus stops, all passengers get off, stand and watch other passengers take their cases and then get back on. See how long before they change their policy as all buses will be running late.
Needless to say really hacked off with company, will not use them again and if I am stuck and its the only option, then I will get off at each stop and watch who takes what.

Crap service, smelly buses. And customer services are hopeless. Avoid if possible.

Bus is always on time, usually drivers are very punctual and professional. Generally speaking there is a positive aura about the whole experience. Beautiful really.

but toilet smells so so bad, so bad, stinky poopy smelly. So smelly make me nauseous. Not good smell at all. Whole way Galway to Limerick all I smell is kaka and wee wizz. People spray their perfume in an effort to gain some relief but it is in vein. The kaka and wee wizz are too much and there are no windows. Maybe next time empty the peepee and poo poo out before filling the bus with people or install some sort of air freshener. Not good. So much Kaka smell. All I can smell is the sewage and wee wee and Kaka wee wizz smell right now.

If the bus is already fully booked or nearly fully booked online you cannot pay on board or theres only a few available tickets, which is fine, but why don't they tell people this or even have an idea how many seats are available before everyone puts their suitcases on, it's just so poorly organised. The bus is full then delayed because people have to get into the the back of the luggage hold to drag cases back out, its a mess

I am so angry with citylink. I booked a one way ticket from dublin airport to galway for 2 weeks time. As I was passing the office I said I go in and book it. I was charges €142 for our family . I thought it was very dear but I figured thats what it was. When I went home I checked online to find that if I paid online it would have cost me €104. When I phoned the girl in the office she said that is the price. I was not very happy and I asked what was the extra €40 that I paid for and she said that it was because I paid in the office. I explained I was never told the differnece in the price . I am so angry with this company and absolute disgrace.

Had to have an online booking reissued after the wrong info was given. Orla at the contact centre was very helpful, identified the booking quickly, and waited on the line while we checked all was in order. Top quality customer service and thanks very much again to Orla 👍🙂

On the 20/07/24 We always travel city link to Dublin from cork and it’s always a stress free trip but this morning when the driver pulled up at 8.30 he was so horrible to people he was extremely angry and treated us all so badly he just kept saying Dublin airport and when we’d ask are you going to the city also he just kept on shouting at us Dublin airport, this has never happened before and I hope it never happens again

Buses are nice and modern. But otherwise an extremely poor service delivered.

I live on the 763 route and have had to get this bus a handful of times.

From my own experience, the drivers have been extremely rude and have given snarky responses when they've arrived more than 40-50 mins late on a number of occasions. I would forgive 5 or 10 mins due to standard delays but it is beyond ridiculous.

Have booked a seat in advance and been on time myself, but the same standard doesn't seem to come from this company who treat paying customers with complete contempt.

Have called the customer service and stated in real time what was happening and they seem to just give a fake estimate of when the bus will arrive. Expensive for what (for me at least) is a very short trip. And they don't seem to want to provide a quality service for the price.

If it was a free, cheap or frequent service I wouldn't complain.

Extremely unreliable. I will avoid in future and spread that word also.

There was no soap in the toilet on the last 2 coaches I got. There was no water in the tap in the first coach.

I had a little bottle of shampoo but I still had to handle the door handle and rails that previous users had to handle.

I will get the train in future.

Citylink 763 from Dublin to Galway City. I get on in the Midlands regularly and the bus is ALWAYS 20/30/40 minutes late!! It's infuriating. Everytime. And you have to be there on time on the off chance it's actually on time for once. Buses are comfortable and have wifi etc but avoid if possible. Trains are 100% more punctual.

Left off on time, no reason to be behind schedule since there's no stops between cork and Dublin City, but the bus is magically almost a half hour behind, I know it's not much, not the drivers fault either so I've no qualms with him, but if they've done the route for how many years, you think they could update it to the actual length. Honestly just upset because I'll now have missed the only bus I can get, to bring me where I need to go tonight.

Power advertised, but no power on the bus.
Next time I'll be getting the train.

I am very happy with City Link service. Drivers are very friendly. Citylink staff in the dublin city center stop are friendly and helpful when needed.

One thing that i like about City link is say if i book the ticket for 7:30 pm bus. If i came early for 6:30 PM bus if there are seats available they let me in. Which is a very good service I always use it when i complete my work early. I tried the same on competitor travels but I end up paying more than ticket price and i don't have flexibility to travel as well.

For that reason i always love and enjoy GoBus(City link). Majority of my trips i travel with Citylink.

They offer wi-fi on board but i never used it. So i don't know anything about it. Toilets are kept well.

The staff are very helpful at all times when I travel on Citylink.The drivers are very professional . Recently I had to contact them when I left my bag on the bus. The girl at the Citylink office contacted the driver and my bag was returned when the bus came back to that location. The girl at the office couldn't have been more helpful or polite to me. I am very impressed with how they run their busines and I would always use Citylink.

Hi. Fantastic driving. Fantastic welcome even if your not booked on the bus at this time. They will allow u if at all possible
Very comfortable.and they are soooo helpful putting yr luggage in her neaten remove them when u arrive