Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Order has still never shipped after a month! I finally received a confirmation this morning - but with no shipping information and a series of letters and numbers that correspond to no carrier I can... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I continue to purchase these glosses because they are the Best! They work wonders in keeping my lips plumper & hydrated.They help with diminishing fine lines too. My lips never feel dry. I always bu... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I've been using CityLips Clear for several years & I truly love it. Best lip gloss I've ever used, totally repairing & no added fragrances. I do believe they changed the formula, still great, but not... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The product is excellent! Plumper, fuller lips which hydrate, as well. The colors you create are fabulous! My only complaint is that you don’t offer free shipping. In order to receive free ship... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent kosmetyków
  2. Kosmetyki
  3. Fabryka kosmetyków

Napisane przez firmę

City Beauty is a luxury skincare brand passionate about developing products that use clean, research-driven ingredients to target specific aging concerns. Our goal is to help our customers feel empowered, confident, and youthful — so their best selves can shine through.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Order has still never shipped after a…

Order has still never shipped after a month! I finally received a confirmation this morning - but with no shipping information and a series of letters and numbers that correspond to no carrier I can find. What a joke! Why bother even keeping up the pretense of a company?

28 lutego 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Hi Sara, we completely understand how frustrating this must be. We’d love to make it right—please reach out to us by email at support@citybeauty.com or by phone at 1-800-347-1558 to get this sorted.

Oceniono na 1 z 5

Order Never Shipped

I placed my order two weeks ago, and it never shipped. I reached out to customer care. They said they were sending a replacement shipment. That was five days ago. My replacement is yet to ship. I sat on hold forever and eventually gave up. That's $50 down the drain. Beware. They had great service for many years, and they have tanked. When I finally reached a "customer service rep," she was rude and unhelpful. She was apparently the supervisor. If I had to guess, I would say I have ordered from them 30+ times, totaling about $1500. They just lost me as a customer.

18 marca 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Hi Kristine, we’re sorry to hear about your experience! We always want every order to arrive smoothly and meet your expectations. Our customer support team has provided an update on your replacement shipment and is happy to assist with any further questions.

Oceniono na 1 z 5

Order not received

I place my order on February 5th and made my purchase via Shop. The tracking showed is was going to be delivered and the next notification I received it was sent back to sender for incomplete information. I reached out to City Beauty's support via email on February 15th and received an automated reply to wait 24 to 48 hours for a response and so I did. Three days later still no reply. I had to contact my merchant and provide supporting documents to open a dispute and received a refund.

5 lutego 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Hi Stasia, we’re very sorry to hear about this and for the delay in response from our team. That’s not the experience we want for our customers.
Our customer support team reached out via email. Feel free to drop them a reply when you have the time.

Oceniono na 1 z 5

DO NOT buy any products from this…

DO NOT buy any products from this company. I made a purchase of a product for 46.00. I never received the product. I contacted customer service and they said they had no record of purchase but took the money. I contacted then again with receipt and was informed they would ship it that day. Never received it. I contacted them again and they said it was never shipped but they would ship it again. I asked why this keeps happening and if i could escalate my complaint. Next day no response but a refund for only 14.00 of the 46.00. Horrible company practice and customer service!!!

2 stycznia 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Hi Janet, we’re really sorry to hear about your experience. Our customer support team is working with you to resolve this, and we’d love to make it right. Please drop them a reply at their email so we can ensure everything is sorted properly.

Oceniono na 2 z 5

Company doesn't send the full order & doesn't reply to queries

There has been a problem with orders that involve offers which has happened on several occasions; one of the most annoying was purchasing three creams and then buying six more as an add on offer and only receiving three more and being hit with a blank wall on querying it. More recently the offer was to buy an item and "receive" samples with it, the samples did not arrive with the item and I was told that although I had paid for the product, because it was a sample, they considered it s a free sample and they would not be replacing it!

2 stycznia 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Hi Christine, we’re so sorry for the trouble with your orders and understand how frustrating this must be. Our customer support team would love to sort this out for you—please contact them at support@citybeauty.com or 1-800-347-1558.

Oceniono na 2 z 5

After being mesmorised by the ad on…

After being mesmorised by the ad on Youtube, I thought I would order from City Beauty. I bought 4 CityLips. Beside hydrating my lips like a $2 lip salve, I paid a fortune for a product which does not work for me, and I am not the only one. The reviews may be fake or there is something wrong with certain lips, I don't know, but this is it for me, no more ordering from CityLip. They also did a crepey skin cream over one year ago and the same happened. No result at all. I will not have the opportunity to say "third time lucky" because I am not ordering any more product from City Beauty. They do not do what they claim to do.

6 stycznia 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

We’re sorry to hear this and completely understand your frustration, Michele. While results can vary from person to person, many of our customers do see benefits. Our customer support team has emailed you tips for getting the best results from City Lips, along with return instructions if you’d like to take advantage of our money-back guarantee. We’re here to help however we can.

Oceniono na 1 z 5

Zero stars if that were possible.

Zero stars if that were possible.
I purchased the clear City Lips and followed the instructions exactly. The product does not deliver any of the results claimed in the advertising. There is no visible plumping effect whatsoever.
This is nothing more than an overpriced lip gloss. A £1.50 Vaseline does a better job for a fraction of the cost. I feel completely misled by the marketing.
To make matters worse, when I contacted customer services, I was told I could return the item only if I paid return postage — despite already paying for delivery. Being expected to pay twice for shipping to return a product that does not meet its advertised claims is unacceptable.
I would strongly advise others to think twice before purchasing.

21 stycznia 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

We’re sorry to hear about your experience, Rie. Our customer support team has reached out to help resolve this and guide you with the process. Please check your email and reply so we can make things right.

Oceniono na 5 z 5

Product true to advertisement

Product true to advertisement. No problem with customer service or delivery. Product lives up to expectation.

28 listopada 2025
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Thank you so much for your wonderful review, Susan. We’re thrilled to hear the product met your expectations and that your experience with our team and delivery was smooth. We truly appreciate your support!

Oceniono na 5 z 5

From the start I have loved it ! City Lips…

From the start I have loved City Lips plumping gloss in clear and also colors! I have recommend it to friends and had given it as gifts. Love it!

11 stycznia 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Thank you so much for your wonderful review! We’re thrilled to hear you love City Lips in both clear and colors, and that you’ve been sharing it with friends and gifting it too. Your support means the world to us.

Oceniono na 4 z 5

The lip plumper feels great but there…

The lip plumper feels great but there is no plumping effect. The product feels great on the lips and the soft color makes a nice hue to the lips.

10 stycznia 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Thank you for your feedback, JuJu. We’re glad to hear you’re enjoying the feel and colour of City Lips.

Oceniono na 5 z 5

City Lips 10/10

I love City Lips! It goes on shiny, but is not sticky at all. The plump is perfect and my lipstick goes on nicely over it. Definitely makes my thin upper lip look fuller.

10 stycznia 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Thank you so much for your amazing review, KeelyC. We’re thrilled to hear City Lips is giving you the perfect shine without stickiness and helping your lips look fuller. We’re so happy it works beautifully with your lipstick, too.

Oceniono na 5 z 5

The Lip Gloss of your DreamsI

I recently purchased two lip glosses online, and they arrived promptly and exceeded my expectations. I will continue to use the City Beauty Lip Gloss. It is an excellent product.

17 grudnia 2025
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Thank you so much for your kind words, Sandra. We’re thrilled to hear your City Lips exceeded your expectations. We’re so happy you’re enjoying them and can’t wait for you to continue loving them.

Oceniono na 5 z 5

My lips have never felt so The Best lips ever!!!plumb juicy…

My lips have never felt so plumb juicy yummy really is the best way to describe it. At 67 turning 68 in March I have better lips now than I did as a teenager!!! I just wish I’d bought more💋

9 stycznia 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

We’re thrilled to hear City Lips is giving you plump, juicy lips—better than your teen years, Mary-Lou. Thank you so much for your kind words, and we promise it’s never too late to stock up on your favourites.

Oceniono na 4 z 5

Amazing customer support!

The customer service is impeccable. they were right there when they should be. Unfortunately the product did not work for me. That said, with the way they handled my order, I would consider purchasing a different product from them in the future.

23 grudnia 2025
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Hi Jillian, we’re sorry to hear this. We always want you to love the product, but understandthat not every product may work for everyone. Our Customer Support team has sent over tips on how to get the best results using City Lips, as well as return instructions via email, and a partial refund for your order.

Oceniono na 5 z 5

Desert dry lips, No More

I live in the desert. I am a 58-year-old woman. I have had the most seriously dry lips for about the last 10 years, maybe 15. I bought City Lips on a whim, and my dry lips are no more. My lips look 20 years younger now. That was four years ago when my whim happened, and I’ve been an avid user ever since. I will never ever use anything else other than City Lips to make my lips look perfect.

5 stycznia 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Wow, Keri! We’re thrilled to hear City Lips has been your go-to for years and has helped your lips look and feel amazing. Thank you for sharing your story—we love that you’ve made us a part of your routine!

Oceniono na 3 z 5

No plump but moist

The lip plumper did not plump my lips at all. However, it is so moist and stays on through eating and drinking. I have very dry lips and this lip gloss is wonderful for that and I will continue to use it for that reason.

5 grudnia 2025
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Hi Saran, thank you for sharing your experience. We’re glad to hear City Lips is keeping your lips moisturized and lasting through eating and drinking. We understand that plumping results can vary from person to person, and our Customer Support team would be happy to share tips on how to get the best results. You can reach them at support@citybeauty.com or 1-800-347-1558.

Oceniono na 4 z 5

I love the clear one I bought

I love the clear one I bought, but I don’t like the one that I bought that is a color. It’s not like what I saw in the ad, it’s too light and it goes on streaky. I love the clear one

3 grudnia 2025
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

We’re so happy to hear you love City Lips Clear, Carol. Thanks for sharing your feedback about the colored shade—we really appreciate it and will keep it in mind.

Oceniono na 5 z 5

Lips are plumping!!

So easy to use with increasing positive results - fuller lips!

5 stycznia 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

We’re so happy to hear you’re seeing fuller lips, Wendy. Thanks for sharing your results—so glad City Lips is easy to use and gives you the plumping boost you love.

Oceniono na 4 z 5

City Lips

The product, City Lips is exceptional.
I love the way it goes on. It keeps my lips
Moist all day.

4 stycznia 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Thank you so much, L. Bonn. We’re thrilled to hear you’re loving how City Lips feels and keeps your lips moisturized all day.

Oceniono na 5 z 5

love this lip gloss

love this lip gloss. Plump moist and beautiful lips!

4 stycznia 2026
Opinia niezależna
Logo City Beauty

Odpowiedź od City Beauty

Thank you so much for the 5 stars, Diane. We’re thrilled you’re loving the plump, moisturized results—beautiful lips are always the goal!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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