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CHUUG Recenzje 1072

Wynik TrustScore: 4.5 na 5

4,5

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

My order arrived today in incredibly poor condition. The finish is scuffed in places, the monogram is off centre, there are dents and scrapes on the tankard, and the wooden part isn’t level with the m... Zobacz więcej

Oceniono na 5 z 5

I have now got 4 Chugg’s and they are the Best things ever to Drink out of, just try one you will not regret it 👌 The Craftsmanship is Incredible and there Customer Service is a step above anyone el... Zobacz więcej

Oceniono na 5 z 5

Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My wife purchased me a chuug for my birthday and love it !! unfortunately my stainless insert would only slide in 3/4 the way in and would get super tight but Grace with chuug was very understanding a... Zobacz więcej


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 48% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Beautiful

From first ordering to delivery I was updated along the way about the product development.
When it arrived it was securely packaged to prevent damage.
And once again a big WOW, I've had 3 now all with different specifications.
The Chuggs are so beautiful, well crafted and a superb gift for anyone.

28 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Absolutely amazing product and service

Absolutely amazing product and service. The tank mugs are as described and are so amazing I ordered another for my buddy at work and will soon be ordering one for my brother. My initial order was for me and a gift for my cousin who plays for a band. But they turned out so amazing I can't stop buying them as gifts for everyone one now😂

1 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

Ordering was simple

Ordering was simple. I ordered 2 mugs, midnight/charcoal and dawn/natural, both personalized. Received in only 3 weeks. Looking forward to using them.

30 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Garbage

Garbage
One fell apart after 4 days
The other is not made properly and doesn’t line up with the mug
%100 disappointing for such a expensive product

3 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

It's been almost a month, received nothing.

Asking me how I like "my new tankard" even though I ordered it on January 7th and it's now the 30th and I still haven't received anything... I am almost at the point where I think I am being scammed. Either way buying from chuug has been my biggest regret of 2026 so far. You guys got my money so I'm sure you don't really care, but I do think it's cute you're pretending to with the "please review us". I'm also sure my negative review will be buried if not scrapped completely by whatever marketing team or robot you have...

30 stycznia 2026
Opinia niezależna
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Odpowiedź od CHUUG

Hi Gavin,

Thanks for sharing your feedback with us.

Oh no! We’re truly sorry to hear that our marketing email was sent before your order arrived and that this caused you to lose trust in us, especially since it has been almost a month since you placed your order and you still haven’t received it. We’re very sorry for this experience.

Thank you also for bringing this to our attention; it really helps us improve. Please know it was never our intention for you to feel this way. We're very agaon. Once an order leaves our workshop, any unexpected delays, especially those caused by weather conditions - are unfortunately beyond our control. That said, we sincerely apologise if this made you feel like you were scammed. Please rest assured, this has never crossed our minds, as trust and transparency with our valued customers are incredibly important to us.

No worries at all, we’d be more than happy to check on your order and follow up. At the moment, we’re unable to locate order details under the name “Gavin Rgl.” If you have a moment, could you please get in touch with us at info@chuug.com so we can investigate this further for you?

We look forward hearing from you soon.

Kind regards,
Grace

Oceniono na 5 z 5

i forgot to add the 10% as a new…

i forgot to add the 10% as a new customer. customer services kindly took it off my last klarna payment. well done CHUGG most site wont do it - i will be telling my friends what a good idea these are as very different

28 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

The quality and craftsmanship of this…

The quality and craftsmanship of this fine drinking vessel is outstanding. Highly recommend

30 stycznia 2026
Opinia niezależna
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Odpowiedź od CHUUG

Hi Keith,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Oceniono na 5 z 5

Its a cool mug i like it

Its a cool mug i like it. Everything seems sturdy so far and has good quality. I like that you can remove the metal cup for cleaning.

30 stycznia 2026
Opinia niezależna
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Odpowiedź od CHUUG

Hi Chris,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Oceniono na 5 z 5

This is a Great Tankard!

This is a Great Tankard!

Get one for you and one for those who come after.

27 stycznia 2026
Opinia niezależna
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Odpowiedź od CHUUG

Hi Philip,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Oceniono na 5 z 5

Love My Mugs!!

Love the size, durability & sturdiness!!

29 stycznia 2026
Opinia niezależna
Logo CHUUG

Odpowiedź od CHUUG

Hi Eric,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Oceniono na 5 z 5

Dusk/charcoal Chuug V3

Dusk/charcoal Chuug V3 - excellent 👍

29 stycznia 2026
Opinia niezależna
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Odpowiedź od CHUUG

Hi Iain,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Oceniono na 5 z 5

Love my new mug

Love my new mug. I also gave one to my drinking buddy and he loves his as well!

23 stycznia 2026
Opinia niezależna
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Odpowiedź od CHUUG

Hi Rod,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you and your buddy love the quality of your Chuugs. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Oceniono na 5 z 5

Love to Chuug

Bought a new version 3 Chuug mug. It is beautifully made, handcrafted vessel, the fact that there are some minor defects reflects this isn’t mass produced and is high-quality with a lot of thought and effort into producing it. There was a minor issue that they sorted out quickly, perfect customer care. In fact went above and beyond which was surprising and refreshing.
Love the Chuug , use is all the time already. if you want something a little different than the mainstream then the Ghuug is a perfect addition for any household or man cave. Plus you’re supporting British business and innovation. Great company,

26 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

This "Chuug" is attractive

This "Chuug" is attractive, substantial, attention-getting and lives up to the Viking in every way! No regrets whatsoever!

28 stycznia 2026
Opinia niezależna
Logo CHUUG

Odpowiedź od CHUUG

Hi Bob,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Oceniono na 5 z 5

It’s the perfect way to drink beer

It’s the perfect way to drink beer. It stays cold without my hands feeling it and it has a great aesthetic.

28 stycznia 2026
Opinia niezależna
Logo CHUUG

Odpowiedź od CHUUG

Hi JoJo,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Oceniono na 3 z 5

It’s a quaffing mug

After a disappointing start with the mug I received good communication from the company(e mail them as they’re too busy to answer phones)

They offered to replace the mug or refund, I considered and took the replacement with a free upgrade, they were prompt and courteous which is refreshing for customer services, I wish them the very best for the future

9 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Received my two tankards today

Received my two tankards today, very pleased, excellent quality and great service 😁👍

27 stycznia 2026
Opinia niezależna
Logo CHUUG

Odpowiedź od CHUUG

Hi Rob,

Thanks for taking the time to leave us a review.

Thank you so much for your kind words! We’re so glad to hear that you’re happy with both the quality of your Chuug and the service you received. Your support truly means so much to us.

We would love the opportunity to craft more chuugs for you in the future!

Kind regards,
Grace

Oceniono na 5 z 5

No customer service contact

No customer service contact. Really enjoy the cup. I have a few medieval steins ( wood, metal, resin, and even horn) this is my favorite. I thought the rope handle was unnecessary, but after using it I really like it. I thought the cup was coming apart, and it turns out the metal liner is removable ( I never saw online that it screwed out). I wanted medium color wood with light colored rope. After watching a YouTube review and the guy loved the mug, but wished he’d gotten the dark with dark, I decided to go dark. So pretty. Multiple friends have already seen the cup and had to pick it up. It’s double the cost of any other cup I have. If you can afford it you’ll enjoy it.

26 stycznia 2026
Opinia niezależna

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