Churchers Solicitors Recenzje 

106
•
Wynik TrustScore: 3.5 na 5

3,3

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Oceniono na 1 z 5

What an appalling excuse for a Solicitors!! Do not use these solicitors if you want to sell a house. They are slow, inept, poor communicators and totally useless when it comes to organising the sale o... Zobacz więcej

Oceniono na 5 z 5

The service I received was very good. Susan Prescott was extremely professional, her approach putting me at ease and relaxed, it being courteous, friendly, knowledgeable in answering my questions in t... Zobacz więcej

Oceniono na 1 z 5

I have found Churchers solicitors to be expensive with a poor slow service..even a complaint against them gets no speedy reply. I would not recommend them for any legal advice or matters as they charg... Zobacz więcej

Oceniono na 5 z 5

Amy Hosell is a brilliant criminal defence solicitor! She is extremely switched on and did a fantastic job of defending me during trial when falsely accused of assault by a neighbour. Amy tore throu... Zobacz więcej

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  1. Prawnik

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Churchers Solicitors, a leading Hampshire law firm providing legal services for businesses and individuals on the South Coast


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3,3

Średnia

Wynik TrustScore: 3.5 na 5

106 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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3,3

Wszystkie recenzje

(106)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 8

Napisz recenzję
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Oceniono na 1 z 5

Unprofessional

My husband phoned Churchers Ryde on Monday 16th March & was put through to a person called Yvonne Stone who made an appointment to meet us for Wednesday 18th at 2.30.
When we arrived we were met by a lady who said there was nothing in her diary & she knew nothing about any appointment because she was not working on Monday.
We were informed that because the said 'Yvonne' had underlying health problems she was not there. The lady called her & said she would come in 10 minutes.
Totally unprofessional, how can you have confidence when you are treated like this.
We picked this firm because it was recommended by the Law society. Well all I can say is the whole episode left us feeling the firm appeared very unprofessional and not someone we would wish to do any business with, hence we left & will take our business elsewhere.

CHURCHERS Thank you for your reply which was posted on TRUSTPILOT,
You have totally missed the point, it was NOT the wait that concerned us but the fact that Ms Stone. had arranged an appointment with us and was NOT there leaving both my husband and I 'at risk' sitting waiting in the front office. We are both in our 70's and have serious underlying health conditions.
That is what I was referring too as unprofessional which is was and uncaring!

18 marca 2020
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you for leaving a review and I am very sorry that we failed to meet your expectations on this occasion. It is clear that we need to review some of our working practices. I would like to explain however that we were trying to safeguard both our staff and clients from the impact of the Covid-19 virus. The lady you mention has a serious underlying health issue and is classified as a vulnerable person who is at risk of infection from the virus. For a trial period and rather than giving up working altogether, she has decided to ‘socially isolate’ herself and is working from a remote location, which is less than a 5 minute walk from our Ryde office. I note from your review that you consider such a wait to be unprofessional. (I have waited longer to see my dentist or doctor and do not think them unprofessional as a result.) With respect I cannot agree with your comments. I think the measures taken on this occasion to ensure that both you and our staff are kept safe from infection were appropriate and proportionate.

Oceniono na 5 z 5

Excellent service

We have used Churchers for our past two house moves. We have been very impressed with their work - they kept us informed every step of the way, and never hesitated to chase up other parties to keep things moving. We wouldn’t now go anywhere else - and would use the firm in the future for any legal advice.

1 marca 2020
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you very much for your review, Mr Channon. We are very pleased that you are impressed with the service you received. Many thanks for taking the time to give us your feedback.

Oceniono na 5 z 5

The housing legal department took on my…

The housing legal department took on my case a while ago. I was on legal aid which meant there is a budget. I went over my budget but they still continued to fight my corner. We had several court cases and we won every single one of them. The judge knew i was on legal aid hence why he kept changing court dates and kept adjoining them. Because he knew i would have to fight by myself.. but i didn't. Churches stayed with me and went above and beyond. Thank you so much Ian Heal from churchers

25 lutego 2020
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thanks so much for your review, Linda. We are so pleased that Ian Heal was able to help. We pride ourselves on our care so it is great to hear about your experience with us. We will be sure to pass on your feedback - thank you.

Oceniono na 1 z 5

Not worth recommending...

Unfortunately I had a doubtful pleasure of dealing with Churchers Solicitors. First of all I ended up with a bill of £341 for a house I didn’t buy. I believe this company has disgusting trading standards and definitely please avoid them if you can...

18 stycznia 2020
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you for leaving a review. Your purchase failed to complete as you were unable to secure a mortgage. The bill to which you refer was actually for third party costs which had been incurred during your transaction and not our legal costs. Our terms and conditions of engagement are clearly set out in the Terms of Business letter which was sent to you before you started on the route to trying to purchase your house. These are industry standard and fully comply with all appropriate rules and regulations.

Oceniono na 5 z 5

Thank you Elizabeth Moger and Nickie Luxford

Thank you Elizabeth Moger and Nickie Luxford for helping me with my first time buy. The whole process was made very easy from start to finish with support throughout when needed. Thank you both so much. 5 stars all round!

- Nick Wells

20 grudnia 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you for leaving your review, Nick. We are so happy our team were able to provide you with all the support needed throughout the buying process. We will pass on your feedback to Elizabeth and Nickie, thank you.

Oceniono na 5 z 5

Thank you Alanna!

We are so pleased that we chose Alanna White at the Fareham branch to help us with our wills and Powers of Attorney. At all times she was polite, patient and knowledgeable. Thank you Alanna!

16 grudnia 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you so much for your review, we are very pleased you are happy with the service Alanna provided. We will be sure to pass on your kind words.

Oceniono na 1 z 5

1 star represents BAD... very BAD!

As a Royal Marine Veteran... I awarded Churcher Solicitors One star representing 'BAD'... it is an honest indicator of whether you should consider using them or not... the rest is down to you!

29 października 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you for your review. We are very proud of our strong association with military personnel, who are both serving and retired. Unfortunately there is little that any solicitor could have done better as you admitted to matters without first taking any legal advice. We were in a position of ‘trying to shut the door after the horse had bolted’. Unfortunately, you were the victim of you own making.

Oceniono na 5 z 5

Chris Matthews was helpful

Chris Matthews was helpful, answered all my questions - very professional. Thanks

9 października 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

We are so pleased that you are happy with the support and service you received. We will pass on your thanks. Thank you for leaving your review.

Oceniono na 1 z 5

Look around

My house sale fell through therefore I took the house off the market. However, I still paid £200 plus for the work they carried out, be careful and read their terms and conditions. Personally I wish I never went with this firm as there are others out there with ”no sale, no fee” option.

7 października 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you for leaving a review. In accordance with our terms of business which were sent to you, and you agreed with before any work was undertaken, these are industry standard. You were invoiced for third party costs relating to your abandoned purchase. You would be liable for these costs on a ‘no sale no fee’ arrangement in any event. You were not invoiced for the full time taken by the legal advisor in dealing with the purchase. If you have any further questions, please do not hesitate to contact us. Many thanks.

Oceniono na 5 z 5

Highly recommended

Great service. Dan Norris who dealt with my case was very friendly and knowledgeable. Highly recommended. Many thanks for helping me through a difficult time.

7 października 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you so much for your review, Hannah. We are pleased you are happy with our service, we will pass your kind words on.

Oceniono na 5 z 5

Late Mothers Estate

In what was a very sad circumstances Alanna White at the Fareham branch was so understanding, caring, very professional in her approach and extremely knowledgeable in dealing with a complex matter.

Alanna met my mother several times when we were implementing power of attorney for her estate and health and her very kind words about our Mum when she passed away l will always treasure.

Our whole family cannot thank Alanna enough - we will always us Churchers who have been our family solicitors for many generations.

The Turner Family

28 września 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you for leaving a review, we are so pleased that you are happy with the service from Alanna White and the rest of the Churchers team.

Oceniono na 5 z 5

Making of our will

Excellent, we found our solicitor very friendly, he explained everything clearly. Would definitely use Churchers again.

5 sierpnia 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you for your review, we are pleased the Churchers team have been able to assist you on this occasion.

Oceniono na 5 z 5

My Personal Claim

After being involved in a bus accident Ms. Bond supported my claim as a student and dealt with my application in a very welcoming, professional and supportive manner. Communication is key, and everything was made clear from start to finish. Anyone considering churchers, I would strongly reccommend.

2 sierpnia 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you for leaving a review and we are very pleased that you were happy with the service from Ms Bond and the rest of the Churchers team

Oceniono na 5 z 5

Lee-On-The-Solent

Great service and with a smile as well.

30 lipca 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you so much for leaving your review. We are so pleased you are happy with the service you received from the team at Churchers.

Oceniono na 5 z 5

Portsmouth Branch

Michelle Low at Churchers undertook the conveyancing for me in relation to the sale of my late Mother's flat. As I was selling from a considerable distance, Michelle's prompt efficiency, reliability, proactive communication and consistent focus made all the difference. A really positive experience from an excellent company which I would unhesitatingly recommend.
Thank you Michelle - You made life much easier at a difficult time.

13 lipca 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you for taking time to leave a review and your kind words, which will be passed on to Michelle. We are glad Michelle and Churchers were able to assist you.

Oceniono na 5 z 5

Time effective, Friendly service

Great service from Mr Matthews today, very friendly, uncomplicated and quick.

11 lipca 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you for taking time to leave a review, we are glad Churchers and Mr Matthews were able to assist you.

Oceniono na 5 z 5

Knowledgeable, friendly and effective.

Chris Matthews at Lee on Solent was knowledgeable, friendly, fast and uncomplicated. Issue resolved on same day and very cost effective. Would thoroughly recommend.

11 lipca 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you taking time to leave a review, we are pleased Churchers and Mr Matthews were able to help.

Oceniono na 5 z 5

A Claim for Personal Injury

A satisfactory outcome to a claim for personal injury as a result of a fall in a local shop of a large chain. Negotiated by Ms Bond who kept me informed of progress over the 12 month process.
An education on how drawn out such a claim can take.
Thanks Claire and Churchers.

21 czerwca 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you for your review!

Oceniono na 5 z 5

Criminal law matter - very helpful!

A family member of mine had a criminal law issue to resolve recently, which I approached Churchers about with very short notice of the deadline to resolve the issue. Ian Robinson (Managing Partner) dealt with the case, finding us a barrister to represent my family member in court. Ian communicated with us very clearly and concisely about the route which we needed to take to conclude the issue in the best way. He was very helpful and I would not hesitate to recommend him to others.

6 maja 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Thank you for your review!

Oceniono na 2 z 5

We consulted Churchers in Ryde…

We consulted Churchers in Ryde concerning a boundary dispute but were very disappointed with the service received. Our first meeting was cordial and encouraging and we went home remembering several key promises.

Firstly, that we would receive a client care letter reiterating all we had been told. We have never received this letter, in spite of frequently requesting it.

Secondly, that we could ask for an account at any time. Again, in spite of asking for accounts on various occasions throughout the process, we never received one.

Thirdly, that we could contact our solicitor or if he was unavailable, his clerk, at any time, by phone or email. We frequently waited for periods of ten days, two weeks or more for any response, even following repeated emails and phone calls . Our messages were never even acknowledged.

We did not feel that we received any useful legal advice on our boundary dispute from our solicitor, which was the purpose of employing him.

Finally, when we received a bill for over £7000, we asked repeatedly and over a period of several months, for a breakdown of the bill. The request was apparently ignored as it was never acknowledged until we chased it up with irritated phone calls to the company's head office.

While we cannot of course comment on their proficiency in other areas of the law, we feel obliged to report that in the area of boundary disputes our experience with Churchers has been very disappointing.

We would also suggest that it is a simple matter of courtesy, let alone good customer relations, to at least acknowledge receipt of emails, and to make an effort at replying to them in a reasonable period of time.

26 marca 2019
Opinia niezależna
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Odpowiedź od Churchers Solicitors

Dear Mrs Edgerton.

Thank you for your review. I am very sorry that you are unhappy with the service provided, from your review it is clear that your matter was not progressed to the high standards we usually work to. I have looked at your file and I have spoken with the solicitor that advised and represented you. I always welcome feedback, and try to act constructively in response to it.
I am sorry that your initially positive experience of Churchers was not maintained. I note that, following advice from our firm and advice from a specialist barrister arranged through Churchers, the neighbouring parties concluded negotiation of a settlement of this matter themselves.
I am truly sorry that you do not feel that the advice given assisted in that process.
Should you wish to discuss your concerns further, please do not hesitate to phone me on 01329 822333.

Regards Ian Robinson

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