They have an excellent product, and the worst customer support I've ever seen. You get 'Gurubucks' for ordering which look great until you go to use them and suddenly they're gone. If you try to put... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Their customer service is getting bad. Twice in one month now, I've ordered and paid for items, only to receive an email the next day that it was actually out of stock. They ask for a substitute opt... Zobacz więcej
Not sure who wrote a review about how fast shipping is, we'll that's obviously an employee who wrote that one. I paid 21 dollars for priority shipping and it takes 6 days. This company is scamming... Zobacz więcej
Chronic Guru has made me a believer, I was always curious about these mailing orders, but with all of the legal regulations.....I'm a Believer!! Thanks Chronic Guru for my first time customer sam... Zobacz więcej
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
At this point
At this point, they don't even deserve at 1. They have bad customer service, super slow shipping, and the products are hit or miss. Don't waste your time
Has not issued a refund. Horrible customer service
I placed an order and then had to cancel it before it shipped due to an emergency where I wouldn't be home for a while. Customer service was amazing at immediately canceling the shipment and told me my money would be refunded in 10 to 14 business days. That time frame came and went, and no money was refunded. I have emailed them 4 times asking where money is. They have gone silent and not answered one of my emails regarding the refund. It has been almost an entire month now. They are about to be reported to the BBB and Attorney General and a charge back will be filed with my bank to ensure they do not steal my money. Do yourself a favor and NEVER order from their website. Save yourself the headache and drive to a dispensary or grow your own. This is not even close to being worth it.
Worst customer support EVER
They have an excellent product, and the worst customer support I've ever seen. You get 'Gurubucks' for ordering which look great until you go to use them and suddenly they're gone. If you try to put together a 'Bundle' to get a variety, they only have one or two to choose from. Most of their flower products are only available in prerolls, you can't get a quarter Z. And if you contact their alleged support page, it's like shouting down a well because no one ever gets back to you.
Good product. Absolutely terrible service, which they don't seem to care about in the least.
Shipping, beware
Not sure who wrote a review about how fast shipping is, we'll that's obviously an employee who wrote that one. I paid 21 dollars for priority shipping and it takes 6 days. This company is scamming you guys. Beware of the so called priority shipping for 21 dollars, you might save one day from normal shipping. Beware of this SCAM!!!
Chronic Guru is by far the fastest…
Chronic Guru is by far the fastest shipping. I ordered on the 29th, it was shipped next day, and it should be here tomorrow the 1st. Excellent products also. ALWAYS GREAT ALL THE WAY AROUND! never got an order I wasn't happy with.
Chronic Guru has made me a believer
Chronic Guru has made me a believer, I was always curious about these mailing orders, but with all of the legal regulations.....I'm a
Believer!! Thanks Chronic Guru for my first time customer sample pack✌🏾 Life Time Customer...
They used to not be as good but now…
They used to not be as good but now they're much better definitely recommend i have a high tolerance and a Zaza brownies in the cookie Edibles they sell are extremely potent well worth it for like 12 bucks
Incredible customer service
Incredible customer service. I had issues with online ordering and Stephanie, the head of customer service got in touch by phone and text messages the next day. My problem was a technical issue with check out. Every person I dealt with (through online text exchange, phone, and in person at my local store) was sympathetic, apologetic, and did their best to solve the problem. Stephanie had actually researched my issue before she even called. Professionalism combined with problem solving and a commitment to customer happiness that exceeded all expectations. I believe that if you encounter any problem, this company will do their utmost to address it.
Their customer service is getting bad
Their customer service is getting bad. Twice in one month now, I've ordered and paid for items, only to receive an email the next day that it was actually out of stock. They ask for a substitute option but NEVER respond. Takes days. Not cool. Their products are great but the customer service and communication need improvement.
Won't refund and won't respond, leads you on
Was a costumer for 3-4 months and had an issue with an order and it was cancelled, they reached out to me saying my refund would take 10-14 business days depending on my bank, it's now been 3 months and still NO sign of my refund, this will now be my 4th time reaching out to them asking for my refund and each time they never respond and after like a week when they FINALLY decide to respond they repeat the same thing that "they will send it to their accounting team and that my money should be refunded very soon" and STILL nothing, complete shit, they will ignore you then lead you on for nothing wasting your time. Waste of time and money that I can't get back now
Fraudlent don't shop here
I spent three months asking for a refund after my package was never delivered, and after three months of saying they'll get back to me they sent me a fraudulent receipt and closed my conversation. Do not order from Chronic Guru.
Hello my name is AJ today was the first…
Hello my name is AJ today was the first day I came to Chroic Guru and I was amazed with the service and they were so friendly I wanted S/O Dezrick Dixon for opening up a spot like this i will definitely come back and shop again it's a nice vibe
Awesome Shop
For starters, they’re a legit company that ships to almost all 50 states in the U.S. It’s legal, reliable, and almost indistinguishable from the real deal. I’ve been shopping with them for awhile now and I can confidently say that their products are worth the price. From the flower to the edibles and disposable devices, they’re great quality. Shipping IS fast too btw. Even if you do standard it’ll come within 2-5 business days, and that $15 rush shipping doesn’t lie, got my package within 2 days of ordering (and thank goodness because the shop in my town was closed for holidays! lol) but overall, they’re the sh!t in my opinion, would gladly recommend to any other stone man lmao.
the website uses fake banners and lies…
the website uses fake banners and lies about stock to promote urgency they don't deliver quickly and there prices are absurdly high compared to even a dispensary in my area.
i did an order
i did an order , and i canceled it, because it was a mistake, max 10 min after i realised that, the order status is cancelled but no mails no refund options, i contact the assistsnce ,, probably a robot ,,keeps telling me someone will contact and i have right to cpmplain and still nothings happens,
Never had a issue
Never had a issue. Quality products for a great price
I ordered from them on May 28th and…
I ordered from them on May 28th and it's June 30th now. Never got a thing. 200 bucks lost forever.
I have tried three different cards
I have tried three different cards, called the bank as the rep advised always an issue. these guys are fake, there is always a CVV issue. Honestly I just got tired of trying and calling and trying and calling. DONE with these people.
This company is a rip off
This company is a rip off, you have been warned, I order the flower THC and the little package they sent with the flower was fulled with tiny pieces of debris that didn't burn and a small package supposedly to keep it moist, all to full the small package up
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