Chicken George Recenzje 

⭐ 1 star

I’ve been coming to Chicken George reasonably regularly, but after today’s experience I won’t be rushing back.

I arrived at around 3:30pm for a lunchtime meal deal. The ordering system has changed, which is fine, but there was no helpful explanation whatsoever. Instead, the member of staff dealing with me had an extremely stroppy, dismissive attitude. The impression I was left with was basically: you should know how it works, get on with it yourself.

I then went to the bar to pay and stood there for around 10 minutes waiting because nobody was there to serve me.

What makes this even worse is that I subsequently spoke to another member of staff whom I know from previous visits. I explained what had happened, only to discover that the woman who had dealt with me was actually the manager. The other member of staff told me she was acting manager for the day and, when I described the attitude I had received, even she laughed because she clearly knew exactly what I was talking about.

If I were running Chicken George, I’d be taking a very serious look at this.

You can change your ordering system, but you can’t change the fact that customers still deserve basic courtesy and customer service. Having someone with that sort of attitude as the face of the business is not exactly good for customer relations.

I used to come in quite a bit. I won’t be bothering now.

If the people running Chicken George care about their reputation, I suggest they have a word with their manager

I suffered awful service from Chicken George and go-getters. It started with missed items o the delivery. I contacted gogetters who then eventually told me they would not refund me.

So, I left a review on google and Chicken George wrote a response indicating I'd threatened their staff. That's a lie and it's defamatory. I have the emails to prove that.

I have asked them numerous times to remove their response. I've even written a "legal" letter that I emailed and posted to them via registered post. They still haven't removed the post.

The making of a company is when things don't go well. When my order didn't go well they showed their true colour and have openly lied on their response to my review to deflect from their behaviours and appalling service.

We arrived with 2 young children that were hungry, we sat at a table then was told it was reserved, no sign on it. We had to stand and wait for another table, meanwhile the children were getting upset. During the time we waited no one sat at the table. There was 2 available tables, I think they were busy and didn’t want anymore people in. Chicken George St Albans.

Not a great experience. Very salty food and not the greatest service. Won’t be returning.

I enjoyed the food at the St Albans branch and the overall ambience was chill. Also Caz was warm and welcoming. Definitely reccomend.

So good. Literally a perfect evening.
My first time in the St Albans branch
My family had been already and enjoyed it, but I wasn't sure what to expect.
I was going with an old pal who was visiting,and my 10yr old son.
As soon as we got there, the greeting was really friendly - I didn't catch names, sorry. The place is great just for a meal, but as a sports bar, the setup is really good too.
We ate various forms of chicken -all excellent. We had been a bit safe, going for plain flavours, but when my friend had a garlic one later, he said 'wow, that is the best chicken I've ever had'.
The guy downstairs (Chelsea supporter) was really friendly and helpful when we went on the PS5. Upstairs, the service was top notch and also friendly.
My only gripe - there was no way to pay a tip without cash. Chicken George, your staff are superb. Please change the system to let customers give a tip. I was genuinely impressed with how good they were. We felt so welcomed and had a brilliant evening. Couldn't have been better

Went to the new St Albans branch. Absolutely loved it. Its a vibe. Press the button in the toilets... dj playing tunes... gaming station for the kids... bar upstairs. Food was on point. Service was brilliant & really helpful. Ribs and wings delicious.

Terrible waiting time on my food ordered it 50 mins later still no food but the people on my table ordered after me and got there food quicker , i had 3 seperate waiters come over asking about my food then i found out that my ticket had only just been took to the kitchen , will never go back there again

ive been going to chicken George once a week for the past few months and every time i go the food is 10/10. you really cant go wrong with there £7.50 lunch time deal where you get a burger chips and drink. would definitely recommend!

I hope they will improve with the quality of the chicken they serve and the fries 🍟 the chicken on the bone was very dry and tasteless bland awful I went to this place spend £116 with my family and left with no apology when I told the staff and no compensation. Definitely won't go there again.

I got a food poisoning after eating here. Horrible.

Went for a birthday meal, and what can I say. It was a brilliant meal! With fantastic service, Joseph was a class waiter.
Food was unbelievable, tasty and delicious.
Would definitely come again.

I ordered from the Bedford branch (delivery). This took over an 1 hour after saying the delivery time would be 30 45 minute window. When the food finally did arrive it was lukewarm. The wings tasted like they were from tesco frozen section. The burgers were mediocre at best very dry no sauce. For context this order came to £40. After complaining to chicken George they have offered me a £10 voucher and said “this is all we can do for now.” As well as £10 go getter voucher (this is the delivery service they use). Overall I was left disappointed with the food the time frame it took to arrive and then ontop of that the lack of consideration for owning up to the mistakes they made. Really poor I wouldn’t bother ordering through them ever again. Pepe’s is a much better all round you’d be better off there!

Avoid at all costs!

Our server whose name was Tina was unbelievably helpful. From the moment we arrived she couldn’t do enough for us. She noticed I was wearing my coat and asked if I wanted the heating turned up. She is a credit to the company and truly loves her job. We had a very pleasant evening at Chicken George. Thanks Tina you are a star!!!

Bedford home delivery - over 1.5 hours late and stone cold. All of it. Including the gravy. Absolutely shocking food delivery service, especially when you’re paying an expensive delivery and service charge.

Banging how can anyone rate less x

I ordered some food (£70 worth) for a small gathering for takeaway. I live about 15 miles away and came here because friends had heard of chicken george on tv. I specifically asked if they had given everything and was told yes

They gave only half the order, which I only found out once I reached home. I had to travel back to the restaurant to collect the remaining food. The server there didn't care, didn't apologise, just stared at me blankly.

By the time I returned home all the food had gone cold. Not worth it

I arrived at Chicken George Hitchin at 17.35 and asked for two buckets 18 pieces of chicken plus chips and advised it would be 10 minutes. After 15 minutes still waiting and I advised how long will it be and the young lady asked chef he said two minutes. The two young ladies looked very embarrassed as I was looking at my watch finally after 35 minutes they apologized and said they have added more chips as a gesture, really this establishment needs to go back to customer service retraining and learn time management, appalling management skills unsatisfactory.

Chicken george bedford was amazing 👏 the food was absolutely outstanding and tasty. The customer/table service was very good. We were served by Fumi who was very friendly and attentive to our needs. She served us with a smile and the food came so quickly and the portion sizes were perfect We were stuffed by the time we left.

I would give this no stars I just called them up to complain about sauces missing from mine and my other half's meal and they seemed they didn't care and hanged up on me