Do not order part online
Ordered car part. Website says shipping estimate for non-painted parts is 2-4 business days but if for some reason you feel the need to read FAQ s, it says "dispatch" is 2-4 but 5-10 additional "transit" days. Regardless, a tracking number is provided when you order. When you never get a "shipped" notification using the tracking number you can call their phone where you get an automated response and they disconnect you when you choose to speak to a representative. They do not reply to emails requesting order status or shipping. I finally got an email response after filing a dispute. They first emailed stating the product was damaged and a day later they sent an email stating they were unable to source. They asked if I wanted them to keep trying or process a refund. I replied the same day that I wanted a refund. I ordered from another company, got part in 5 days. Six weeks after placing order and thirteen days after stating i wanted the refund, the part from Chicago Autobody landed on my doorstep. I am pretty much stuck with it. In order to return it you have to have approval from a representative first. I filled out a form for that on their website and was told they would reply in 2 business days. Haha. Considering I filed a dispute, they won't reply. I lost the dispute mainly because they sent the part eventually, and I have possession of it. Regardless of them not being able to source it and regardless of my email response to refund my money. This business has poor service, poor communication, deceptive website with no valid phone number to communicate.








