Cheapflyshop Recenzje 

Odpowiedź od Cheapflyshop

6 dn. temu

Dear Damaris,

Thank you very much for taking the time to share your positive feedback.

We are delighted to hear that Scott was able to assist you and make the process of arranging an alternative flight as smooth as possible. It is wonderful to know that he took the time to guide you through the options, answer your questions, and ensure you felt supported throughout the process.

We will be sure to share your kind words with Scott, as recognition of his patience, helpfulness, and dedication will be greatly appreciated.

Thank you once again for choosing our service. We truly appreciate your feedback and look forward to assisting you with your future travel arrangements.

Best Regards,
Customer Support Department

Odpowiedź od Cheapflyshop

6 dn. temu

Dear Gagandeep,

Thank you for taking the time to share your feedback. We are sorry to learn that you were dissatisfied with your experience and understand your concerns regarding the information provided and the changes to your flight arrangements.

At CheapFlyShop, we take feedback of this nature seriously, as we aim to provide our customers with clear, accurate, and timely information throughout the booking and travel process. We would therefore appreciate the opportunity to review the specific circumstances of your booking and understand what may have led to your experience.

We kindly request that you contact our Customer Service or Feedback Department with your booking reference and relevant details. This will allow us to review the booking history, communication records, and actions taken by our team and provide you with an appropriate response based on the record.

We sincerely regret any inconvenience or frustration you may have experienced. Your feedback is important to us and will be reviewed carefully to help us maintain and improve our customer service standards.

Best Regards,
Customer Support Department

Odpowiedź od Cheapflyshop

6 dn. temu

Dear Simon,

Thank you very much for your kind feedback.

We are delighted to hear that you found Emily helpful and that she was able to assist you with your requirements. We will be sure to share your positive feedback with Emily, as it is always encouraging for our team to know that their efforts are appreciated.

Thank you once again for choosing our service. We truly value your feedback and look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Odpowiedź od Cheapflyshop

6 dn. temu

Dear Tracey,

Thank you very much for your kind feedback.

We are delighted to hear that you found our service friendly and that Eloina was able to assist you. We will certainly share your positive feedback with her, as recognition like this is greatly appreciated by our team.

Thank you once again for choosing our service. We truly appreciate your feedback and look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Odpowiedź od Cheapflyshop

6 dn. temu

Dear Jacinta,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations, particularly regarding the baggage allowance, the additional cost involved, and your concerns about the cancellation and refund of the three tickets.

We understand your concerns regarding the additional $2,594 paid for baggage and appreciate that this was a significant unexpected expense, especially when travelling as a group. We also acknowledge your comments regarding the alternative fares you had seen elsewhere, including fares that you understood to include checked baggage.

We would also like to acknowledge your positive comments regarding Chris and are pleased to know that you found his assistance helpful.

Please be assured that we take the concerns raised in your review seriously. One of the available Supervisors from our Escalation Department is currently reviewing your case in detail, including the booking records, fare and baggage conditions, cancellation and refund terms, and the communications relating to your booking.

Our Supervisor will review the circumstances thoroughly and you will be assisted with the best possible resolution within the next 24–48 hours. We appreciate your patience and understanding while this review is being completed.

We have also noted your reference to the matters you have raised with Fair Trading NSW, the Airline Customer Advocate, and the Australian Federation of Travel Agents, and these concerns will be taken into consideration as part of our review.

We sincerely regret the frustration and inconvenience you have experienced and appreciate the opportunity to investigate the matter further.

Best Regards,
Customer Support Department

Odpowiedź od Cheapflyshop

6 dn. temu

Dear Customer,

Thank you very much for taking the time to share your feedback.

We are pleased to hear that our service helped you organise your travel plans properly and made the process easier for you. It is always our goal to provide a smooth and convenient experience for our customers.

We truly appreciate your kind feedback and thank you for choosing our service. We look forward to assisting you again with your future travel arrangements.

Best Regards,
Customer Support Department

Odpowiedź od Cheapflyshop

6 dn. temu

Dear Customer,

Thank you very much for your kind feedback.

We are delighted to hear that Eloina did a great job assisting you. We truly appreciate you taking the time to recognise her efforts, and we will be sure to share your positive feedback with her.

Thank you once again for choosing our service. We look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Odpowiedź od Cheapflyshop

6 dn. temu

Dear Brenda,

Thank you very much for taking the time to share your wonderful feedback.

We are delighted to hear that Altona was so helpful and took the time to answer all your questions, assist with your check-in, and help arrange your seats. We are pleased to know that her support made your travel arrangements easier and more convenient.

We will certainly share your kind words with Altona, as recognition of her efforts will be greatly appreciated.

Thank you once again for choosing our service. We wish you a pleasant journey and look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Odpowiedź od Cheapflyshop

6 dn. temu

Dear Karampreet,

Thank you very much for your wonderful feedback.

We are delighted to hear that you had a great experience with Eloina and that she was able to assist you throughout the process with a positive and friendly approach. It is fantastic to know that everything went smoothly and that you were happy with the service provided.

We will be sure to share your kind words with Eloina, as your recognition of her efforts will mean a great deal to her.

Thank you once again for choosing our service and for sharing your experience. We truly appreciate your feedback and look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Odpowiedź od Cheapflyshop

6 dn. temu

Dear Lonky,

Thank you very much for your wonderful feedback.

We are delighted to hear that Eloina provided such a positive experience and made the process easier for you. It is especially pleasing to know that her proactive assistance and friendly approach made a meaningful difference.

We will certainly share your kind words with Eloina, as your appreciation will be a great encouragement to her.

Thank you once again for taking the time to share your experience and for choosing our service. We truly value your feedback and look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Odpowiedź od Cheapflyshop

6 dn. temu

Dear Nabin,

Thank you very much for taking the time to share your positive feedback.

We are delighted to hear that you found our team member so helpful and that he took the time to explain all the available options in a clear and easy-to-understand manner. Providing clear information and ensuring our customers feel supported throughout the process is very important to us.

We will be sure to share your kind feedback with him, as your recognition of his efforts is greatly appreciated.

Thank you once again for choosing our service. We look forward to assisting you again in the future.

Best Regards,
Customer Support Department

Odpowiedź od Cheapflyshop

6 dn. temu

Dear Customer,

Thank you for taking the time to share your concerns. We are sorry to learn that you were dissatisfied with your experience and understand that the issues you have described regarding baggage, ticket confirmation, communication, and the transaction were frustrating.

We take feedback of this nature seriously and would like the opportunity to review the specific circumstances of your booking. However, we are currently unable to locate any booking details from the information provided in this review.

To enable our team to investigate this matter properly, including the booking status, fare and baggage conditions, communications, cancellation request, and transaction/void status, please share your booking reference number beginning with “CFS” by replying to this response or contacting our Customer Service Team.

Once we receive the correct booking reference, we will be able to review the relevant records and assist you with the best possible resolution based on the circumstances of your case.

We also note your comments regarding the information allegedly provided about baggage, the ticketing process, the communication you received, and the subsequent cancellation and transaction reversal. These are matters that can only be accurately addressed after we have identified and reviewed the relevant booking record.

We would appreciate the opportunity to look into your concerns rather than leave the matter unresolved. Please provide your CFS booking reference, and our team will review the case accordingly.

Best Regards,
Customer Support Department