Premier Stoves of Narberth showed us the Pure Vision PV5W, which we bought and Premier Stoves installed. The quality of the PV5W is excellent. And the free 12 year warranty is reassuring. Great... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Our Charlton and Jenrick experience began in May this year as we docked on our cruise ship in Lerwick!! My wife and I decided not to wait for the complimentary bus into the town and we walked t... Zobacz więcej
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From dealing with Charlton and Jenrick For the original quote until today their Professional attitude.ha been very impressive A big thanks to Kendal there Technician who phoned to confirm arr... Zobacz więcej
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We have had an Infinity HD 800 gas fire for four years, paying around £4k for it. While it looks great, it has been a constant and expensive disappointment. We have had pilot lighting failures, electr... Zobacz więcej
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Informacje dotyczące firmy
- Producent
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- Producent kominków
Napisane przez firmę
Established in 1986, We have grown to offer a number of industry leading brands covering all aspects and channels of the fireplace industry, these are; Paragon, Infinity, Panache, Katell, Fireline, Purevision, Go Eco, iRange, Opulus, and Luminosa. Nothing is as welcoming as a “living flame”, whether you want a multi-fuel, wood-burning, gas, or electric stove or fire, we will have a fire type and design that is ideal for you, to take pride of place in your home. Our gas fires are hand made in our factory in Telford, Shropshire and both our gas and electric fires, plus our wood burning stoves are sold through a dedicated network of over 400 showrooms around the UK.
Dane kontaktowe
Unit D, Stafford Park 2, TF3 3AR, Telford, Zjednoczone Królestwo
- 01952 200444
- sales@charltonandjenrick.co.uk
- charltonandjenrick.co.uk
4,5
Doskonała
402 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I am so happy with me new fire
16 grudnia 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi Customer,
Thank you for taking the time to leave a review.
We are very happy to hear you are pleased with the performance of your new fire!
Lush
Delivered, fitted on time. Looks great compared to our old fireplace.
Just love, the look and feel of our Carlton & Jenrick fire.
14 grudnia 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi Trudy,
Thank you for taking the time to leave a review.
We are pleased to see you are pleased with the look, and feel of your C&J fire.
Excellent well made product
8 grudnia 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi Peter,
Thank you for taking the time to leave a review.
We are pleased to hear you chose one of our stoves, and like the quality and ease of use they provide.
Great woodburner
Great woodburner
Easy to register seven year warranty
30 listopada 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi Paul,
Thank you for taking the time to leave a review.
We are pleased to hear you chose one of our stoves, and found our website easy to use.
From start to finish very professional
From start to finish very professional, great on advice, good quote, fitted in one day, very clean and tidy, the boys who fitted the wood burner loved a coffee and a fried egg sandwich, the least we could do as it was a cold cold day for being on a roof fitting the flue. Well done
1 grudnia 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi Steve,
Thank you for leaving a review.
We are pleased to hear you have had a positive experience with one of our authorised dealers.
The fried egg sandwich sounds delicious as well 😋.
Paragon fire
The fire is so easy to use and gives out fantastic heating
5 października 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi Kevin,
Thank you for taking the time to leave a review.
We are pleased to see you are happy with your new gas fire, and the warmth it has brought to your home.
A quick resolution to problem with gas fire.
The engineer came out to sort out a problem with a gas jet on my new gas fire, and dealt with it successfully in a matter of minutes
14 listopada 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi M Pashley,
Thank you for leaving a review.
We are pleased to hear of your positive experience with one of our engineers, I will pass this onto them!
Had the appropriate stove shown to us…
Had the appropriate stove shown to us and ordered. Fitted by the local Heatas installer and stove is working fine. Very warm
28 października 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi Allan,
Thank you very much for your review.
We are pleased to hear you are enjoying your new stove.
Great quality and performance
7 listopada 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi John,
Thank you very much for your review.
We are pleased to hear you are enjoying your fire.
Service amazing as is fireplace
I was very happy with the service provided and also the wall hung log fire is absolutely beautiful
Would highly recommend to family and friends.
7 listopada 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi Frances,
Thank you very much for your review.
We are pleased to hear you had a positive experience with one of our authorised dealers, and are enjoying your new wood burning stove.
Able to get a manual for 8 year old gas fire without difficulty
Sent photos of our fire and followed it up to check if we had a guarantee and managed to get the details of the model for our 8 yr old fire. Claire in C & J was very helpful in emailing the manual straight away.
1 listopada 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi Chander,
Thank you very much for your review, we take great pride in the after sales support we provide.
It is great to hear you had a positive review with one of our customer service team, I will pass this feedback into them!
Odpowiedź od Charlton and Jenrick
Hi Graeme,
Thank you for taking the time to leave a review.
We are pleased to hear you like your new fire, and hope you enjoy it for years to come!
Awful to deal with 3years and fire is still not working properly
Avoid this company at all cost had fire for 3 years and it has never worked properly in the 3 years to the point we paid out for someone to come out to give us advice they said it was dangerous not to use spillage burnt wallpaper burnt surround we have had a number of faults and yes they come out and will say they have gone above and beyond but it is still not right spent an awful lot of money for a very poor fire don’t be fooled by some good reviews it is an absolute headache dealing with this company they will come out but are constantly looking at the time to get to the next job
25 października 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hello Mrs Currie,
Thank you for your comments that we have now reviewed.
We have visited your fire numerous times despite you being out of warranty to assist to resolve issues that are not fire related. This was all done at no cost when it was out of the labour warranty, which ended on the 29/09/2021.
There was reported damage to your firebox that we suspected was caused by spillage of products and not a fault of the fire box but, although this was inconclusive, we not only supplied a replacement firebox but we also fitted it free of charge as a gesture of goodwill.
Far from ‘constantly looking at the time trying to get to the next job’ your own comments in your latest email you state that our engineer ‘above anybody else who has inspected the fire since its' installation, appeared determined to find the root cause of the problem and resolve once and for all’.
Also, in your latest email state that these fixes were to correct the initial installation, and servicing work as opposed to the product or any of the work our engineer carried out.
Trustpilot Team
Had fire for 4 years now and only after…
Had fire for 4 years now and only after using for six months the bricks all cracked so we replaced them has we were told it could be throwing logs in so we been extra careful and the same has happened the crate has damaged springs not working but these are not covered under guarantee they only thing covered under the guarantee is the outside, which never goes wrong
23 października 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Dear Joy,
Thank you for taking the time to write a review.
We would be keen to discuss the matter with you further. If you could please contact me using the email address below, either myself or a member of my team will come back to you as soon as possible.
Kind Regards
marketing@charltonandjenrick.co.uk
Excellent customer services
Excellent customer services. Very professional, would recommend.
6 października 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi Tom,
Thank you for taking the time to leave a review.
We are pleased you have had a positive aftersales experience with our customer service team.
Absolutely love design of logburner and…
Absolutely love design of logburner and easy to use.
7 października 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi Val,
Thank you for taking the time to leave a review.
We hope you enjoy your stove for the winter season.
A warm glow
A simple and elegant looking fire effect glow, easy operating remote control, looks great.
3 października 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi John,
Thank you for taking the time to leave a review.
We hope you continue to enjoy your fire.
An Outstanding Product…
Having researched the nmarket in Electric Stoves and spoken with a number of owners of this product, I decided to buy the ESK 100 model.
The workmanship and style of this product is outstanding and considerably well in front of a vast majority of other manufacturers.
3 października 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi IT,
Thank you for taking the time to leave a review.
We are pleased to hear you are enjoying your electric stove.
This is the second fire we have had…
This is the second fire we have had fitted, it looks great and is very efficient. Easy to keep clean.
15 września 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi Jeanie,
Thank you for taking the time to leave a review.
We hope you enjoy your second stove as much as your first!
Product looks good
Product looks good. Will comment again when we have more experience in the Winter.
15 września 2023
Opinia niezależna
Odpowiedź od Charlton and Jenrick
Hi Tom,
Thanks for leaving a review, looking forward to a warm winter ahead.
Doświadczenie Trustpilot
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