Charlton and Jenrick Recenzje 

402
•
Wynik TrustScore: 4.5 na 5

4,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Premier Stoves of Narberth showed us the Pure Vision PV5W, which we bought and Premier Stoves installed. The quality of the PV5W is excellent. And the free 12 year warranty is reassuring. Great... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Our Charlton and Jenrick experience began in May this year as we docked on our cruise ship in Lerwick!! My wife and I decided not to wait for the complimentary bus into the town and we walked t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

From dealing with Charlton and Jenrick For the original quote until today their Professional attitude.ha been very impressive A big thanks to Kendal there Technician who phoned to confirm arr... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

We have had an Infinity HD 800 gas fire for four years, paying around £4k for it. While it looks great, it has been a constant and expensive disappointment. We have had pilot lighting failures, electr... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent
  2. również w kategorii:
  3. Producent kominków

Napisane przez firmę

Established in 1986, We have grown to offer a number of industry leading brands covering all aspects and channels of the fireplace industry, these are; Paragon, Infinity, Panache, Katell, Fireline, Purevision, Go Eco, iRange, Opulus, and Luminosa. Nothing is as welcoming as a “living flame”, whether you want a multi-fuel, wood-burning, gas, or electric stove or fire, we will have a fire type and design that is ideal for you, to take pride of place in your home. Our gas fires are hand made in our factory in Telford, Shropshire and both our gas and electric fires, plus our wood burning stoves are sold through a dedicated network of over 400 showrooms around the UK.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

402 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(402)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 37

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

We were well looked after by the Shop…

We were well looked after by the Shop and your Brochure explained it all very well.
Since fitting we have been very pleased with the Electric Fire involved.

22 sierpnia 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi Caroline,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a positive experience with one of our authorised dealers and that you chose one of our electric fires. You have great taste!

Oceniono na 2 z 5

Bought a pure vision cylindrical log…

Bought a pure vision cylindrical log burner Nov 2022. Love the fire - but the log holder below the fire has already rusted through. Very disappointed to find this is not covered by the warranty. This was a premium product bought from a reputable local showroom and we find that the best they can offer is to repaint it a cost of £100

21 sierpnia 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Dear Carolyn,

Thank you for taking the time to write a review.

We would be keen to discuss the matter with you further. If you could please contact me using the email address below, either myself or a member of my team will come back to you as soon as possible.

Kind Regards
marketing@charltonandjenrick.co.uk

Oceniono na 5 z 5

Good, but not been on as is summer

I have no complaints fire and surround look great.However, summer at moment so has not been on yet. I do like size can take quite large logs and have hoped it will be very effective.

18 sierpnia 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi Annon,
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with your stove, and hope you continue to enjoy it in the winter months 🔥

Oceniono na 5 z 5

Good quality product

Good quality product, installed by an excellent local company.

9 sierpnia 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi David,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a positive experience with one of our authorised dealers.

Oceniono na 5 z 5

Excellent service from all involved in…

Excellent service from all involved in the installation of the fire
A seamless process from fitting to registration

9 sierpnia 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi Gordon,
Thank you for taking the time to leave a review.
We are pleased to hear you had a positive experience with one of our authorised dealers!

Oceniono na 5 z 5

Unbelievable quality stove

Quality product, I have yet to light the stove, a few months to go before I get to.

2 sierpnia 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi Stu,
Thank you for taking the time to leave a review.
We are pleased you are happy with your new stove, and we hope you continue to enjoy it over the winter months 🔥

Oceniono na 5 z 5

Great product

Great product, excellent customer service from the w'ton,fire&stoves with paul

31 lipca 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi Pirthi,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a positive experience with one of our authorised dealers.

Oceniono na 5 z 5

Quick and efficient response

9 lipca 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi John,
Thank you for taking the time to leave a review.
We are pleased you have had a positive experience with our customer service team.

Oceniono na 5 z 5

paragon edge stove fitted…

Just had the paragon edge stove fitted absolutely beautiful looks just like a log burner but with added class and no messy cleaning up to do as its gas it's a bit too warm (june) to use it but tested it and looks stunning when on as well as off.

20 czerwca 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi Jinty,
Thank you for taking the time to leave a review.
That's great news! We are pleased you are enjoying your new gas stove 🔥

Oceniono na 5 z 5

Great Engineer Service from from Charlton and Jenrick

Paragon LPG Core fire recently installed by a separate and independent local company. Fire appeared noisy when on.
Charlton & Jenrick contacted and immediately arranged for an engineer to visit to undertake checks.
Thanks to the engineer for resolving several issues arising from the initial installation.
He was most helpful, courteous and tidy and helped get matters sorted. He was very pleasant, knowledgeable and professional. He explained everything and matters have been rectified.
A first class service and highly recommended.
Great customer service throughout, and thanks again.

12 czerwca 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi Richard,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a positive experience with our customer service team and service engineer!
I will pass these comments on for you.

Oceniono na 5 z 5

Great after sales service

Great service from this company. Ordered a Paragon Low Lintel fire recently and had a problem lighting it. Reported on the Friday and had a call back on the Monday to arrange for the engineer to call. Engineer (Andy) diagnosed the fault almost immediately and had it fixed, was also extremely patient with my questions. Brilliant service and would highly recommend.

10 czerwca 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi Wendy,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a positive experience with our customer service team and service engineer.
We will pass your feedback on!

Oceniono na 4 z 5

Very pleased with the stove

Very pleased with the stove, its functions, and all round looks. Registering the warranty seemed particularly awkward - if it had been as straight forward as expected, you would have got a five!

7 czerwca 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi Christopher,
Thank you for taking the time to leave a review.
We are pleased you are happy with your stove, and we will take your comments on the warranty form on board and have a look at what we can do to improve.

Oceniono na 5 z 5

A great team effort

Excellent help from Warm Interiors sales team. Very professional & clean installation by JWR Plumbing & Heating. Would recommend them to anyone.

29 maja 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi Pamela,
Thank you for taking the time to leave a review.
We are pleased to hear you have had a good experience with one of our authorised dealers.

Oceniono na 5 z 5

Amazing job.

Amazing Job. The fireplace we purchased looks amazing and was installed by highly competent individuals. They carried out the job in less than a day and we could not recommend them highly enough!

21 maja 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi James,
Thank you for taking the time to leave a review.
We are pleased to hear you like your new fireplace, and are happy with the service you recieved from one of our authorised dealers.

Oceniono na 5 z 5

My new Paragon fire.

My new Paragon fire replaced a twenty year old Paragon model. The new fire feels more solidly built, has a premium look and was fitted within a couple
of hours. Whilst not wishing for colder weather I am looking forward to using my new fire.

15 maja 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi William,
Thank you for taking the time to leave a review.
That's great to hear that you are enjoying your new Paragon fire and are pleased with the upgrade and the new features.

Oceniono na 5 z 5

At last a competent engineer

Bought a C&J gas fire some years ago and was well pleased until last Autumn when fire would not stay on for more than 30 secs. Could not get anyone local, including firm that installed it, to look at it so contacted C&J. They pointed out that as they're Midlands based and I'm in mid Cornwall it might be some time before they got an engineer to us. Fully understood. This week engineer arrived and was pleasant, thorough, knowledgeable and professional. Identified fault caused by previous servicing (British Gas) and quickly rectified. Almost worth the current cold snap to be able to bask in cosy room again.

29 kwietnia 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi Tom,
Thank you for taking the time to leave a review.
We are please to hear you have had a positive experience with our customer service team and one of our service engineers.
I will pass this feedback onto them 😀

Oceniono na 5 z 5

Central Stoves Nuneaton 4142 very…

Central Stoves Nuneaton 4142 very knowledgeable and went the extra mile (including putting a first coat of white paint in the recess for us). We love our logburner

8 kwietnia 2024
Opinia niezależna
Logo Charlton and Jenrick

Odpowiedź od Charlton and Jenrick

Hi Colin,
Thank you for taking the time to leave a review.
We are pleased to hear you had a positive experience with one of our authorised retailers.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej