I ordered shoes from their website for my graduation, but they arrived with marks over them and the heels looked worn in as there were marks on the bottom. Unacceptable. I sent an email on July 4th an... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier... Zobacz więcej
Reakcja na opinię
I purchased a Kora Metallic-Accent Moon Bag, an Agatha Chain-Strap Shoulder Bag, and a pair of slingback kitten heels from Charles & Keith. I had a great experience with the products overall. The par... Zobacz więcej
Reakcja na opinię
There is always a lot of choice for my size 2 feet and they are well made and of an excellent quality. I find the size chart to be very helpful and true to my size feet. The shoes are always beautiful... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Discover the latest trends in women's shoes, handbags & accessories at Charles & Keith online.
Dane kontaktowe
Zjednoczone Królestwo
- charleskeith.co.uk
3,3
Średnia
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Nice quality and delivery on time
15 stycznia 2026
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
The customer service was appalling
The customer service was appalling. I had issues with my parcel being delivered and was ignored by the team after multiple emails. I had one response after emailing a couple of times and the issue was not investigated.
27 czerwca 2026
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're truly sorry to learn about your experience and understand how frustrating it must have been to encounter issues with your delivery and feel that your concerns were not addressed in a timely manner. This is certainly not the level of service we strive to provide.
We understand that your case is currently being handled by our Customer Service team. Please be assured that we are looking into the matter and will continue assisting you via the ongoing email correspondence until it is resolved.
Thank you for your patience and understanding. Your feedback is important to us and has been shared with the relevant team as we continue working to improve our service and customer experience.
Best regards,
CHARLES & KEITH Customer Service Team
I’m still waiting for shoes that I…
I’m still waiting for shoes that I ordered on the 25th June and was advised they will arrive in 5-9 working days. This is quite frustrating when the shoes are required for a function. If I knew this was the case I would have not ordered them.
25 czerwca 2026
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We're truly sorry to hear that your order did not arrive within the expected timeframe, especially as you needed the shoes for an upcoming function. We understand how disappointing and frustrating this must have been.
We see that your order has since been delivered. However, we regret that the delay affected your overall shopping experience. Your feedback is important to us, and it has been shared with the relevant team as we continue working to improve our delivery experience.
Should you require any further assistance, please don't hesitate to contact us at customers@charleskeith.com.
Best regards,
CHARLES & KEITH Customer Service Team
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
I adore Charles and Keith
I love Charles and Keith. I am never disappointed with any of the products I buy. I have so many pairs of their shoes I’ve lost count. I have never had a problem with delivery. I am a huge fan.
14 stycznia 2026
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Love all the Charles and Keith Mary…
Love all the Charles and Keith Mary Jane’s I have bought. Very comfortable and look great.
14 stycznia 2026
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Fantastic shoes
25 czerwca 2026
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate you taking the time to share your feedback.
We are thrilled to hear your positive comments and are delighted that your recent shopping experience with us met your expectations. Your input is incredibly valuable to us as we strive to deliver excellent service consistently.
Thank you for your patronage, and we look forward to welcoming you back for future shopping endeavors. Don't forget to sign up for our newsletter on our official website to stay updated on our latest arrivals and promotions.
Should you need any further assistance, please feel free to reach out to us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Gave me a damaged item
Gave me a damaged item, then offered to replaced but sent the same damaged item back to me as replacement
25 czerwca 2026
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your review with us. We are aware that one of our colleagues is already assisting you with your concern.
We will provide you with an update shortly via email, and we appreciate your patience.
Best Regards,
CHARLES & KEITH Customer Service Team
First time ordering items from Charles…
First time ordering items from Charles & Keith. My order was good looked just how it was advertised, but My order took far too long to arrive, 12 days in total, then there was issues from the courier company regarding delivery issues. I don't think I'll order items again from this company.
6 lipca 2026
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're pleased to hear that you were happy with the item you received, but we're sorry to learn that the delivery experience did not meet your expectations. We understand how disappointing delays and courier-related issues can be.
We appreciate your comments and will take them into consideration as we continue to review and improve our delivery experience.
If there's anything further we can assist you with, please feel free to email us at customers@charleskeith.com.
Best Regards,
CHARLES & KEITH Customer Service Team
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
The bag was beautiful and my niece…
The bag was beautiful and my niece loved t he e colour and style. It was a fast efficient service.
24 czerwca 2026
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Very soft and comfortable don’t feel…
Very soft and comfortable don’t feel you wearing anything on your feet
24 czerwca 2026
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Good quality and material. On time delivery
Happy with the product and quality. No hidden charges. Safe and sound delivery.
24 czerwca 2026
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
good qaulity and comfortable shoes long…
good qaulity and comfortable shoes long lasting and quick delivery service
12 stycznia 2026
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Delivery is taking ages and I still…
Delivery is taking ages and I still don’t know when it will be delivered. Ordered nearly two weeks ago
22 czerwca 2026
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
We're sorry to hear about the delay with your order.
Please contact our Customer Service team at customers@charleskeith.com with your order number and the email address used to place your order. We'll be happy to investigate the status of your shipment and provide you with an update as soon as possible.
Best Regards,
CHARLES & KEITH Customer Service Team
Odpowiedź od CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to share your feedback. We're sorry to hear that the heels did not meet your expectations.
We appreciate your comments and will share them with the relevant team for review as we continue to improve our products. Should further assistance be required, please write to us at customers@charleskeith.com, and our Customer Service team will be happy to assist.
Best Regards,
CHARLES & KEITH Customer Service Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.