Delivered quickly and bike looks really nice. Instruction manual is confusing and too difficult for someone with no experience with bikes to build. I attempted it but struggled with the handle and... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had the spokes on my Chapelli rust out and start snapping just outside the warranty. Took it to my local bike shop where I was informed the spokes used were of poor quality and were not stainless stee... Zobacz więcej
Watch out for returns!! I changed my mind while the bike was in transit and it costs $189 in shipping. There’s some small text in their free 10 day return policy. Here’s the email from Marc: Thanks... Zobacz więcej
Reakcja na opinię
Bought a bike computer from them item not received no reply to emails and website error code
Informacje dotyczące firmy
- Sklep rowerowy
- również w kategorii:
- Sklep sportowy
Informacje przekazane przez różne źródła zewnętrzne
Chappelli Cycles was founded in Sydney in 2009. Designed right here in Australia but recognised internationally. Chappelli Cycles continues to encompass values of beautiful, affordable bikes for the modern rider. We operate in the E-Commerce space and sell our bikes nationally via our website. Our bicycles have a distinctive classic style and are still the only Australian bicycle company to have won an international design award.
Dane kontaktowe
Australia
- hello@chappelli.com
- chappelli.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Bern Macon Helmet
I found communication poor from the Sydney branch. Firstly it was hard to speak with any one, once I managed to, I was told the helmet in my preferred colour was on order. However when I called back third time after not hearing anything for 2-3 weeks, I spoke to a different person who advised me that the colour I ordered was actually no longer available, he offered me a alternate with free delivery due to the inconvenience.
Quality personalised customer care
I view Chappelli Cycles as a high-standard, somewhat artisanal brand. The service extended was fully attentive and catered to the my (the customer's) personal needs. I am a petite cyclist, and had the springy saddle of my Chappelli bike replaced with a flat one to better accommodate my comfort.
Chappelli Single Speed = Good times
Fantastic customer service at Chappelli Cycles Sydney. The guys went over and above to build an amazing bike for me. I absolutely love it!
Would highly recommend to anyone and everyone!
Nice design but poorly built bikes
Really like the design of their bikes and after looking around for a while finally bought one. I can't fault the sales process and service but after riding the bike for a week or two I noticed the paint starting to fall off, lots of scratches in the metal parts and that the gears and brakes weren't properly, and safely, adjusted -and pretty flimsy.
I ended up getting rid of it and buying another bike from a big brand German company. Although it cost three times more I'm much happier and safer with my new bike.
Beautiful
Great assistance and beautiful bikes at affordable prices. No one can believe I paid what I did!
A good product for the price
Chappelli is a great brand with fantastic customer service. Ive had minor difficulties with the bike but could be down to how hard I ride it. If your looking from here to there its a great bike
Great Product, Poor Service
I LOVE my Chappelli. But if I'm going in to buy a $650 bicycle, I expect to be treated with kindness and enthusiasm. I was VERY excited to get a Chappelli and went into the store visibly happy, but I was served by two guys who were very cold and to be honest, made me feel stupid for being so excited. Every time i look back to when I bought my bike, I have a bad taste in my mouth by the staff who were so unfriendly. I have to put it in for a service which I have been putting off because of my previous experience.
Great service
Ordered from overseas, they were really helpful and proactive. Plus i love the bike!
Chapelli Customer Review
I've been a customer of Chapelli Cycles in Sydney for about 3 yrs now since purchasing my first 3 speed. I rode that bike on average 4 days per week for the 3 yrs and never once had a problem with it. My 3 speeds now been passed on to my partner and I've upgraded to a road bike
I've had some very ordinary experiences as far as customer service goes at other bike places (well known ones too!) but Pablo and his team are all friendly, knowledgable and passionate about their work
I have no hesitations in recommending anyone, no matter your cycle 'level'. They have a large range of bikes to suit all different riders and will help you to find the right bike for you!
Nuvinci Hub
Fast, reliable and excellent follow-up service.
Great product - The Nuvinci Hub (commuter bike) is a great bike that is well designed and performs excellently. It looks great too!
I fully endorse Chappelli Cycles
Amazing Service
Anders, John and Tom at Chappelli went above and beyond in their service and advice. I've now purchased two bikes from Chappelli and wouldn't hesitate to recommend them if you're in the market for a new bike.
You should ride The Bull
Bike arrived quickly and was easy to assemble. It rides very well and certainly lives up to its name.
Glad I purchased! I have since recommended Chappelli to several friends.
The people at Chapelli's were fantastic and I am loving my new bike!
I found the staff helpful, knowledgeable, and interested in what I was after. My bike was set up and ready to go really quickly and I know I can get my first service for free, which is excellent.
Beautiful bikes, affordably priced, great people - a tight ship!
Exemplar of small business practice.
awesome
I absolutely love the bike, would definitely buy from them again.
C-wood gents helped me find my perfect ride!
Friendly, courteous and helpful blokes at the C-wood warehouse helped me pick out a new ride - totally stoked! It was really refreshing that they were so approachable, we're happy to answer all my questions (even though I'm sure they have heard them a ton before), and listened to what I was after. Perfect gents.
Excellent service - excellent bike
I had a change of mind from a single speed Nero to the Eltoro and it was a breeze to do. The bikes are excellent quality. I've had a few single speeds in the past and they've been terrible compared to my Chappelli.
Cheers!
Nu Vinci bike
Love the bike, rides like a gem.
Excellent delivery time.
Recommend this internal bike system.
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